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View Full Version : 17 days of purgatory -- PAGING TADAAH (Gree ticket 2008796)



SenorSwamp
11-17-2014, 07:26 PM
Dearest Tadaah,

As the representative for Gree on this beloved forum, I beg you for help. There is a lengthy back story, but I will spare you the details (if interested feel free to read the ticket-- number 2008796).

Here is my request: simply restore my missing account. It went AWOL on November 1st. I have complied with every single Gree request--screen shots, credit card receipts, access information, first born child, blood type, etc.-- to prove ownership. I did this at the very first request, within hours, and have had radio silence for more than two weeks. "Adam" and "Shirley," although responsive initially, have not resolved the issue.

As a result, I am one of of those paying customers who missed Heroic RB and War with his top 25 guild. I say this simply to illustrate the fact that I am a loyal customer and would appreciate some reciprocity on behalf of the company. Thankfully, my guild has some compassion for my situation and has not cut me (though I could not fault them if they did). Can you please find it in your heart to get this resolved?

To all of the people that will flame this down, I apologize in advance if this post somehow offended you--that was certainly not my intent. I ask, if that is the case, that you PM me to avoid muddying the issue and distracting from the intent of this post: the return of my account. I have waited, relatively patiently, for 2.5 weeks for Gree to no avail.

Thanks, Tadaaah, and anyone else that can help.

headfaction
11-17-2014, 07:33 PM
Dearest Tadaah,

As the representative for Gree on this beloved forum, I beg you for help. There is a lengthy back story, but I will spare you the details (if interested feel free to read the ticket-- number 2008796).

Here is my request: simply restore my missing account. It went AWOL on November 1st. I have complied with every single Gree request--screen shots, credit card receipts, access information, first born child, blood type, etc.-- to prove ownership. I did this at the very first request, within hours, and have had radio silence for more than two weeks. "Adam" and "Shirley," although responsive initially, have not resolved the issue.

As a result, I am one of of those paying customers who missed Heroic RB and War with his top 25 guild. I say this simply to illustrate the fact that I am a loyal customer and would appreciate some reciprocity on behalf of the company. Thankfully, my guild has some compassion for my situation and has not cut me (though I could not fault them if they did). Can you please find it in your heart to get this resolved?

To all of the people that will flame this down, I apologize in advance if this post somehow offended you--that was certainly not my intent. I ask, if that is the case, that you PM me to avoid muddying the issue and distracting from the intent of this post: the return of my account. I have waited, relatively patiently, for 2.5 weeks for Gree to no avail.

Thanks, Tadaaah, and anyone else that can help.

Lmao. Someone is calling You Tbagggh.

Shadows
11-17-2014, 07:35 PM
If anything, Swamp, you have my sympathy! don't get why anyone would flame this post-- talk about someone's worst game nightmare!

Valid or
11-17-2014, 10:00 PM
Not sure if this helps or not, but here's a bit more contact information for gree's player support.
https://games.gree-support.net/home

the_bob
11-18-2014, 03:04 AM
Haha, good luck. Will take a minor miracle coupled with an act of Congress to get your account back.

SenorSwamp
11-18-2014, 05:09 AM
Thank you all, for the support. I am trying to be understanding and patient, but am feeling rather Jobian. It's the 2014 edition of the Archibald MacLeish classic.

the_bob
11-18-2014, 05:12 AM
Thank you all, for the support. I am trying to be understanding and patient, but am feeling rather Jobian. It's the 2014 edition of the Archibald MacLeish classic.

I don't understand your fancy words. I hope you get your account back, but like I said, I wouldn't have high hopes.

SenorSwamp
11-18-2014, 05:22 AM
I don't understand your fancy words. I hope you get your account back, but like I said, I wouldn't have high hopes.

lol. Thanks, Bob.

Gal
11-18-2014, 07:45 AM
Dearest Tadaah,

As the representative for Gree on this beloved forum, I beg you for help. There is a lengthy back story, but I will spare you the details (if interested feel free to read the ticket-- number 2008796).

Here is my request: simply restore my missing account. It went AWOL on November 1st. I have complied with every single Gree request--screen shots, credit card receipts, access information, first born child, blood type, etc.-- to prove ownership. I did this at the very first request, within hours, and have had radio silence for more than two weeks. "Adam" and "Shirley," although responsive initially, have not resolved the issue.

As a result, I am one of of those paying customers who missed Heroic RB and War with his top 25 guild. I say this simply to illustrate the fact that I am a loyal customer and would appreciate some reciprocity on behalf of the company. Thankfully, my guild has some compassion for my situation and has not cut me (though I could not fault them if they did). Can you please find it in your heart to get this resolved?

To all of the people that will flame this down, I apologize in advance if this post somehow offended you--that was certainly not my intent. I ask, if that is the case, that you PM me to avoid muddying the issue and distracting from the intent of this post: the return of my account. I have waited, relatively patiently, for 2.5 weeks for Gree to no avail.

Thanks, Tadaaah, and anyone else that can help.

I have the same issue. Ticket 2052651. Please address ASAP

SenorSwamp
11-18-2014, 10:37 AM
Senor Swamp

18 Days Gone.

Dante references failed. Perhaps an hommage to Gillian Flynn will strike a chord. Maybe, we will find out that Amy and Nick are not who we think they were!

Valid or
11-18-2014, 08:10 PM
Given the lack of post from gree, I have to wonder if they arbitratarlly decided your account did something wrong for a unknown reason( known only to them) and banned it.
But I don't understand the lack of communication with you, or the lack of explanation to you. They should at least tell you in a email what is up.

SenorSwamp
11-19-2014, 06:37 AM
Given the lack of post from gree, I have to wonder if they arbitratarlly decided your account did something wrong for a unknown reason( known only to them) and banned it.
But I don't understand the lack of communication with you, or the lack of explanation to you. They should at least tell you in a email what is up.

Senor Elliott Swamp.

19 days Gone.


Valid or -- I wish it were that simple. At least then I would know. They were highly communicative and helpful, then just went cold. Perhaps my (feeble) attempts at cleverness have insulted the High Gree Council.

Dogs Pizza
11-19-2014, 09:08 AM
I have a similar issue as Swamp. I am trying to transfer my account from a broken phone to a new one. so i set up a new account and sent in a ticket. 2 minutes after i send the ticket i get a response saying the transfer was completed. 2 minutes... I know that is crazy fast, I thought I hit the jackpot, so i log in to see it on the new phone and find a random account. Now 2 1/2 weeks later I still have someone else's account on my new phone and my account is sitting on my old broken phone.

The responses I have been getting from Gree are comical in their ineptitude. It is clear that the gree employee is not even bothering to read my responses. I have spent over 30 thousand dollars on this game, so if you think heavy spenders get preferential treatment you are wrong. We are all treated just as poorly.

Tadaaah,
if you actually read this my current ticket number is 2022016.

Tadaaah
11-19-2014, 10:36 AM
Hey there OP,

So I looked at your ticket. It appears they have been waiting for a response from you (for that second account) since November 4. If you provide them with the information they need, I'm sure they'll take care of it. Looks like your initial request was handled within 48 hours.

SenorSwamp
11-19-2014, 10:42 AM
Hey there OP,

So I looked at your ticket. It appears they have been waiting for a response from you (for that second account) since November 4. If you provide them with the information they need, I'm sure they'll take care of it. Looks like your initial request was handled within 48 hours.

Tadaaah-- not to be dismissive, but not only have I given them that information, I have written them follow up emails with all of the requested information at least 6 more times. As a result, I find your suggestion both frustrating and mind boggling.

I will do it again, per your request and direction. If you pm me your email address, I am happy to forward you the complete email chain.

SenorSwamp
11-19-2014, 11:00 AM
Tadaaah-- not to be dismissive, but not only have I given them that information, I have written them follow up emails with all of the requested information at least 6 more times. As a result, I find your suggestion both frustrating and mind boggling.

I will do it again, per your request and direction. If you pm me your email address, I am happy to forward you the complete email chain.

Ok-- this has been complete, within 9 minutes of your post. By the way, I also want you to have a full summary of my "customer service" experience thus far:

~ the email records show that they emailed me at 1:33 pm on November 4th. I respond at 1:44pm on the same day-- a full 660 seconds later-- with every single item they requested.
~ I then waited until November 12 and wrote them again (giving them 8 full days to deal with the request)
~ I followed up on November 14, the morning of war, yet again with all of the requested information
~ I wrote again on the afternoon of November 14, pleading to complete the transfer to allow me to participate in war.
~ I wrote again on November 17, after the war was over, asking for help (again, as with the other emails--all necessary information was included)
~ I started this thread on November 17, asking you (or really anyone for help). I have bumped it up daily.
~ I started a new ticket, which referenced the old ticket number, on November 18 (and included all necessary info).
~ I responded the email you referenced (from 11/4) on November 19, again giving all necessary info

I say this to illustrate that there has been both diligence and patience on my part, and to give you the full context for just how time consuming and frustrating this has been for me. I responded in a timely way and, I believe, gave ample time (8 days to transfer an account!) before ratcheting up the effort to try and secure my account before war.

As it stands now, I missed all individual war awards, will likely miss the LTB bonus, and inevitably won't get the mountain endurance prize.

Dogs Pizza
11-19-2014, 11:34 AM
Tadaaah,

There seems to be a disconnect between the help desk and...well...reality. if what you are seeing on that Swamps ticket is accurate, maybe your system is not receiving players responses as it should. Perhaps that can explain the responses, or lack of responses, we get that have nothing to do with what we have sent in.

SenorSwamp
11-19-2014, 12:06 PM
Tadaaah,

There seems to be a disconnect between the help desk and...well...reality. if what you are seeing on that Swamps ticket is accurate, maybe your system is not receiving players responses as it should. Perhaps that can explain the responses, or lack of responses, we get that have nothing to do with what we have sent in.

Dogs Pizza you may be onto something. Interesting turn of events...

~ Your post made me realize that I was not receiving replies (automated or otherwise) from the email address I had been using. This included when I sent a NEW ticket on 11/18.
~ I just sent an email from another account and did, in fact, receive an automated response this time.

Thus--your point may be spot on. Either a) I was blackballed intentionally or b) there could be a hole in their system that is causing replies to disappear into great beyond.

Gal
11-19-2014, 12:15 PM
Hey there OP,

So I looked at your ticket. It appears they have been waiting for a response from you (for that second account) since November 4. If you provide them with the information they need, I'm sure they'll take care of it. Looks like your initial request was handled within 48 hours.

And mine? Ticket 2052651. I was asked for more information which I turned around immediately supplying all the requisite information - but no response.

Mia Bone
11-19-2014, 01:27 PM
Dear Gree
Not sure to what other lengths you want us to go!
But seriously we need his avatar back.
Due to him not having access to his account our guild lost out on more than 40k cp during war (that was already rigged with people getting more CP that they are suppose) and that 40k is only taking in account his free hits) not even the gem use we (and YOU GREE) missed out.
Seriously just reinstall his avatar, it can not be that difficult.
It is the same process as swapping devices.
Please fix ASAP!

Dogs Pizza
11-19-2014, 03:41 PM
I just got another email from gree saying they transferred my account.

sadly its not true again.

I still have some random person's account on my new phone and my account is sitting on a dead phone. I dont understand how this can happen, or how it can take this long to fix. For the sake of the guy who has lost his account and currently has possession of a base level new account that i set up just to help you do this transfer, please please please fix this.

Tadaaah
11-19-2014, 03:53 PM
Tadaaah,

There seems to be a disconnect between the help desk and...well...reality. if what you are seeing on that Swamps ticket is accurate, maybe your system is not receiving players responses as it should. Perhaps that can explain the responses, or lack of responses, we get that have nothing to do with what we have sent in.

So this may be what it is. I've come across quite a few tickets lately that I've had players send me ss of emails but the response hasn't made it through. I'll let our person that works with Zendesk know that this is starting to happen more. We did learn that if you reply within the old text (the agent's text) the email won't be accepted through Zendesk. AKA don't place text within the old quoted text, you have to respond with new text for the message to go through. Also, depending on how the ticket was closed can affect that as well.

SenorSwamp
11-20-2014, 08:21 AM
So this may be what it is. I've come across quite a few tickets lately that I've had players send me ss of emails but the response hasn't made it through. I'll let our person that works with Zendesk know that this is starting to happen more. We did learn that if you reply within the old text (the agent's text) the email won't be accepted through Zendesk. AKA don't place text within the old quoted text, you have to respond with new text for the message to go through. Also, depending on how the ticket was closed can affect that as well.

Senor Elliot Swamp

20 Days Gone.

Tadaaah-- my new ticket number, from the email I sent yesterday from a new email account, is 2058035

Campy McCamperpants
11-21-2014, 12:33 AM
So this may be what it is. I've come across quite a few tickets lately that I've had players send me ss of emails but the response hasn't made it through. I'll let our person that works with Zendesk know that this is starting to happen more. We did learn that if you reply within the old text (the agent's text) the email won't be accepted through Zendesk. AKA don't place text within the old quoted text, you have to respond with new text for the message to go through. Also, depending on how the ticket was closed can affect that as well.


This is a perfect example of information that should be passed along to players.

Campy McCamperpants
11-21-2014, 12:34 AM
Don't want to flame you either. I made a Top 100 faction about 3 months ago and I went from 200M attack to 2.3B attack so I'm sure you are missing a lot in stat increases.

SenorSwamp
11-22-2014, 09:58 PM
Senor Elliot Swamp

23 days gone.

Sure would like to play the game again.

SenorSwamp
11-24-2014, 10:02 AM
SENOR ELLIOT SWAMP

1 DAY HOME!

I have my account back. I have lots of questions that I will not pose now, but at least there is a victory in this part today.

SenorSwamp
11-24-2014, 10:41 AM
SENOR ELLIOT SWAMP

1 DAY HOME!

I have my account back. I have lots of questions that I will not pose now, but at least there is a victory in this part today.

NEVERMIND. I spoke to soon. I really can't make sense of this.
Senor Elliot Swamp:

14 Days Gone. 1 Day Go
My original problem has simply reversed.

Original Dynamic: Account A on Device 1; Account B on Device 2
Situation 1: Account A on Device 1; Account A on Device 2 (account B disappeared!!)
Resolution (now Situation 2): Account B on Device 1; Account B on Device 2 (inexplicably it appeared on both devices. Sigh).

SenorSwamp
11-24-2014, 11:59 AM
TaDaaah--here is the newest ticket number: 2072290

Vclone
11-24-2014, 12:12 PM
What the hell is wrong with these people??!?! We are just trying to play a ridiculously stupid tap game and build our characters in an addictive manner. My guildmate loses his smaller account in the nether regions of Gree's servers for 2 weeks. Then it is replaced, but his main account is now gone! I am infuriated! We need this account for the RB event coming up next week, so this needs to be a priority.

Tadaaah, you are one of the better moderators of this Forum and I know that you mean well. Please expedite this ticket so we can get it the account back immediately.

duno
11-24-2014, 07:37 PM
I hope support look at mine also. 14 days since I last wrote in and still no access to the account. The count and wait continues......

SenorSwamp
11-26-2014, 05:33 AM
Senor Elliott Swamp.

2 days back. 26 days gone.

Still loving life.

Vclone
11-26-2014, 09:42 AM
Bumping to the top, so we can get our great account in the guild for the RB. Need attention here now.

Vclone
11-26-2014, 04:55 PM
I'm posting again. This is obscene and unheard of in any other realm of the business world. Gree is a business. They should respect their customers.

SenorSwamp
11-28-2014, 06:10 AM
I'm posting again. This is obscene and unheard of in any other realm of the business world. Gree is a business. They should respect their customers.

I wonder if gree will consider giving my own account back at 20% off for Black Friday?

Carnivorous Zog
11-28-2014, 09:42 PM
I'm sorry to hear of your situation, Swampy, as it doesn't give me a lot of hope for mine. I have been locked out of my account for over 36 hours now (Error - Your session is invalid - Please restart the game) and despite assurances from support that my case was being transferred to a "specialist" for immediate attention it has been radio silence all day. I was on boss #94 of EB and now that is over and currently I am missing RB with you. Doesn't look like I'll be participating in the 40% sale for gems either. Unreal... you'd think they would want to get their players playing and spenders spending.

Vclone
11-29-2014, 05:45 AM
Fail fail fail. This is horrible. We need this account now!

SenorSwamp
11-29-2014, 05:52 AM
Fail fail fail. This is horrible. We need this account now!

all dressed up and nowhere to go. I am ready for his RB... Alas, gree hates me. And zog

the_bob
11-29-2014, 08:11 AM
This isn't intended to sound like an "I told you so" but I've seen this dozens of times. Nobody ever gets their account back once it's gone. I'll tell you what I think happens. Gree accidentally loses/deletes your account during the transfer process and they lack the balls to tell you so they just completely ignore you and pretend you don't exist until you go away.

I'm supposed to be getting a new iPad (keeps getting delayed) but I kind of secretly hope Gree loses my account when I try to transfer, too. That way, I have no excuse to finally quit this garbage for good.

SenorSwamp
11-30-2014, 04:45 AM
This isn't intended to sound like an "I told you so" but I've seen this dozens of times. Nobody ever gets their account back once it's gone. I'll tell you what I think happens. Gree accidentally loses/deletes your account during the transfer process and they lack the balls to tell you so they just completely ignore you and pretend you don't exist until you go away.

I'm supposed to be getting a new iPad (keeps getting delayed) but I kind of secretly hope Gree loses my account when I try to transfer, too. That way, I have no excuse to finally quit this garbage for good.

The plot re-thickens. Got my original account back. Lost the one that was originally missing. So awesomely bad.

Vclone
11-30-2014, 04:46 PM
Morons!

Please do nothing now. The stronger account is here and we need it. Do it right next time or do nothing

SenorSwamp
12-01-2014, 06:39 AM
Morons!

Please do nothing now. The stronger account is here and we need it. Do it right next time or do nothing

Yea... I am actually nervous about this too. I really want this figured out. It seems easy enough, but I am just a caveman.

SenorSwamp
12-02-2014, 10:52 AM
AND.... we are now into our second month. The hits keep coming!

SenorSwamp
12-03-2014, 01:50 PM
Don't mind me... just talking to myself, sans account.

SenorSwamp
12-04-2014, 02:56 PM
Sure do love how I am getting zero attention from Taadaah et al now. #thanksforthelove

legalious
12-04-2014, 03:01 PM
Sure do love how I am getting zero attention from Taadaah et al now. #thanksforthelove

Tadaaah is no longer a part of the Customer Support department and will not reply with assistance to these matters.
I'm Out! Kinda...See You on Social! (http://forums.gree.net/showthread.php?102419-I-m-Out!-Kinda-See-You-on-Social!)

If you feel like your Ticket is being overlooked, please contact Clementine.

Uberfauker
12-05-2014, 07:42 AM
Tadaaah is no longer a part of the Customer Support department and will not reply with assistance to these matters.
I'm Out! Kinda...See You on Social! (http://forums.gree.net/showthread.php?102419-I-m-Out!-Kinda-See-You-on-Social!)

If you feel like your Ticket is being overlooked, please contact Clementine.


I think he has gone past the "feeling" that his ticket is being overlooked, he knows it! As a forum mod, you should read the rest of the thread prior to posting. If you had done that you would know too.

legalious
12-08-2014, 09:35 AM
I think he has gone past the "feeling" that his ticket is being overlooked, he knows it! As a forum mod, you should read the rest of the thread prior to posting. If you had done that you would know too.

You seem to want to post something similar to "Read Prior To Posting." Yes we do read the posts, and I can't do anything to expedite tickets. I can only inform Mods (which is done privately) or direct them to another Gree employee that can assist them.

SenorSwamp
12-08-2014, 10:40 AM
You seem to want to post something similar to "Read Prior To Posting." Yes we do read the posts, and I can't do anything to expedite tickets. I can only inform Mods (which is done privately) or direct them to another Gree employee that can assist them.

I got a response (not from here --the mods are ignoring me). They simply flipped the accounts again, so now I am without my main account and missed war. It's laughable.

SenorSwamp
12-09-2014, 09:28 AM
Nothing to see here... just a guy.... looking for an account... which is looking for a guy.

SenorSwamp
12-10-2014, 02:03 PM
50 posts later, still have the exact same problem as in post 1. Literally. The same problem. Working on day 40ish or so. I kind of lost count. I feel like Tom Hanks in Castaway.

Clementine
12-10-2014, 02:23 PM
50 posts later, still have the exact same problem as in post 1. Literally. The same problem. Working on day 40ish or so. I kind of lost count. I feel like Tom Hanks in Castaway.

Please send me your ticket number in a PM and I can work with the team on this. Please note that right now, transfers are temporarily on hold, but will be available again soon, so this may take some additional time to resolve.

Vclone
12-10-2014, 04:32 PM
This is not just a transfer, but a failure to keep an account in the right place. This was a failure to keep my guild member and friend active in the game. This is a gem spender who is losing interest in the game because of this ridiculous error.

SenorSwamp
12-10-2014, 10:16 PM
Please send me your ticket number in a PM and I can work with the team on this. Please note that right now, transfers are temporarily on hold, but will be available again soon, so this may take some additional time to resolve.

PM sent. Thanks for your help

the_bob
12-11-2014, 04:52 AM
Please send me your ticket number in a PM and I can work with the team on this. Please note that right now, transfers are temporarily on hold, but will be available again soon, so this may take some additional time to resolve.

#1: It took you long enough to even take notice.

#2: "may take additional time to resolve"? Bahaha, how long has this guy already been waiting? Additional time....

SenorSwamp
12-12-2014, 12:48 PM
Crickets... Missed more events. Accounting devaluation. Etc

Valid or
12-12-2014, 01:05 PM
Crickets... Missed more events. Accounting devaluation. Etc

Did you see clementine's response above?

SenorSwamp
12-12-2014, 09:01 PM
Did you see clementine's response above?

Yes I did, and indicated as much immediately below his post.

If your question was genuine, please accept my apology in advance for what comes next.

Is the implication of your question that I should have more patience? If so, can you let me know in advance when I have earned your blessing to be impatient? If dozens of emails, pages of posts, and 40+ days of waiting are not enough to fix this most basic of issues, then perhaps I can be alerted as to when I may reach that threshold.

Alexius
12-12-2014, 10:26 PM
You did a couple laps around that point. You're passing it for a fourth time.

Vclone
12-14-2014, 07:59 PM
Has this been resolved yet? No? It has not?! Why? What is the problem?

SenorSwamp
12-14-2014, 11:12 PM
No resolution. Just purgatory...

Uberfauker
12-15-2014, 12:52 AM
No resolution. Just purgatory...

At this point, consider gree has done you a favor. Delete the app and move on; if they are going to treat you like this then they don't deserve to have you play their game.

I'm just curious, did you PM Clementine your information? If so, has Clementine responded to you yet?

SenorSwamp
12-15-2014, 04:29 AM
At this point, consider gree has done you a favor. Delete the app and move on; if they are going to treat you like this then they don't deserve to have you play their game.

I'm just curious, did you PM Clementine your information? If so, has Clementine responded to you yet?

I did pm him/her. Within a few hours of the request. Not a word back. :(

Valid or
12-15-2014, 05:38 AM
Yes I did, and indicated as much immediately below his post.

If your question was genuine, please accept my apology in advance for what comes next.

Is the implication of your question that I should have more patience? If so, can you let me know in advance when I have earned your blessing to be impatient? If dozens of emails, pages of posts, and 40+ days of waiting are not enough to fix this most basic of issues, then perhaps I can be alerted as to when I may reach that threshold.
Was a genuine question, would not have expected silence after being asked to pm someone. thought iyour problem would have been fixed after that.

SenorSwamp
12-15-2014, 07:00 AM
Was a genuine question, would not have expected silence after being asked to pm someone. thought iyour problem would have been fixed after that.

Me too!

And sorry again about my response.

Uberfauker
12-15-2014, 07:46 AM
Wow, gree has some crap attitude employees.

Mia Bone
12-15-2014, 01:55 PM
How about giving poor SenorSwamp his avatars back as a Christmas present - preferably a very early one!!
I have to say thank you for the new ability to switch between accounts - so for once you have done something right.
So if you are able to do that - how difficult can it be to restore a account without just switching the two again
Please Gree fix this before RaidBoss!!!

Carnivorous Zog
12-15-2014, 03:32 PM
I'm still surfing in purgatory too. I have been locked out of my account and haven't had any resolution. I haven't been able to log on since Thanksgiving and the back and forth with support has been unreal. I think Uber is right. If anyone wants to PM me the name of the greatest new game going, I am interested in taking a look.

SenorSwamp
12-16-2014, 05:04 AM
That's sad.

E-I
12-16-2014, 10:42 AM
I'm still surfing in purgatory too. I have been locked out of my account and haven't had any resolution. I haven't been able to log on since Thanksgiving and the back and forth with support has been unreal. I think Uber is right. If anyone wants to PM me the name of the greatest new game going, I am interested in taking a look.

If Gree isn't going to help you resolve it, go straight to Apple. Explain the situation, send them the ticket information, and get Apple to refund KA purchases for as far back as they allow.

SenorSwamp
12-17-2014, 06:43 AM
I have no clue how this will format. This is a series of 2 messages from me, going back nearly a week, and finally I get a response from Clementine yesterday/overnight. The punchline: go back to the great customer service you have been receiving for 50 days!

Quote Originally Posted by SenorSwamp
Quote Originally Posted by SenorSwamp
Here is the most recent ticket number: 2058035

This is my ideal:

iPad Air 2 (THIS ACCOUNT JUST VANISHED! It is nowhere and needs to be on this device!)
Neely
Level 197 (I think)
device details deleted


Phone 6 (currently correct; no action necessary)
H
Level 123
device details deleted


Any update here? Patiently waiting...
Hello SenorSwamp -

This issue will need to be handled through Customer Support. Please continue to follow up with them. My apologies for not being able to assist you more on this.

Thank you!

Vclone
12-17-2014, 05:14 PM
What is KA Customer Support? How is this paying customer being supported?

Carnivorous Zog
12-18-2014, 07:39 PM
If Gree isn't going to help you resolve it, go straight to Apple. Explain the situation, send them the ticket information, and get Apple to refund KA purchases for as far back as they allow.
I did contact Apple and they were immediate and helpful. Unfortunately what I REALLY want is to play KA. And for some reason I am not being allowed to. Now RB has started and I am missing it again. F'ing ridiculous. Gree support needs an 800 number so you can call and get things handled straight away. Going back and forth with support via email is BS and stupid. I wait days for a response and when I get one its to ask me a dumbass question they could have gotten the answer to if they'd read the previous ticket entries. Latest question (2 days ago) was if I'd tried deleting and reinstalling? Seriously? WTF! Yeah, like I wouldn't have tried that 20 times and had already said so in the ticket thread a dozen times. R I D I C U L O U S ! ! !

Scubdog
12-18-2014, 10:18 PM
I'm still missing my main account, the first one I started this game with many years ago that has thousands of dollars spent on it. Received a response from Carmen today (all other tickets - no reply). Was really excited thinking the transfer swap would be done ASAP since it is not linked to Game Center so I can't do it myself. Instead, Carmen let me know my weapons should all be back in my inventory. I think my head may have exploded after I read that. I'm almost positive now she is a bot and not a human.

My other $ account still has a totally jacked up display. Most icons are missing but luckily I'm a tap genius and can play this game blindfolded. Again - no response from tickets sent.

SenorSwamp
12-19-2014, 09:10 AM
I'm still missing my main account, the first one I started this game with many years ago that has thousands of dollars spent on it. Received a response from Carmen today (all other tickets - no reply). Was really excited thinking the transfer swap would be done ASAP since it is not linked to Game Center so I can't do it myself. Instead, Carmen let me know my weapons should all be back in my inventory. I think my head may have exploded after I read that. I'm almost positive now she is a bot and not a human.

My other $ account still has a totally jacked up display. Most icons are missing but luckily I'm a tap genius and can play this game blindfolded. Again - no response from tickets sent.

Scub dog and CZ-- it sounds like misery loves company. I really don't understand why we are being ignored. It's mind boggling.

QueenPin
12-19-2014, 11:44 AM
Hi SenorSwamp,

Sorry about the wait to get your account back! Support's manual system has been down for the past week but we are now up and running again. One of our staff will be contacting you shortly via email about getting your account back on your device.

This goes for everyone else who have also been waiting! We've gotten quite a few requests of this nature this past week, so please be patient while we work through our backlog. We will get to you as soon as we possibly can!

Skyraiders
12-19-2014, 11:45 AM
its a sign from the gaming gods to take a deeeeeeeeeep breath and let it go.....honestly I am sorry to hear you have so many problems with your accounts.....maybe sometime next year you will have yours back.....

good thing next year is not to far away....:p

Scubdog
12-19-2014, 11:50 AM
Thank you Queen. I hope you are correct.

SenorSwamp
12-19-2014, 12:28 PM
Hi SenorSwamp,

Sorry about the wait to get your account back! Support's manual system has been down for the past week but we are now up and running again. One of our staff will be contacting you shortly via email about getting your account back on your device.

This goes for everyone else who have also been waiting! We've gotten quite a few requests of this nature this past week, so please be patient while we work through our backlog. We will get to you as soon as we possibly can!

Thanks. I appreciate the response (and have deleted my rather tongue-in-cheek-laden, attitude-filled editorial :)).

SenorSwamp
12-20-2014, 09:06 PM
Still waiting...

SenorSwamp
12-22-2014, 06:49 AM
I am now turning to the sage words of the bards Wilson and Phillips, as I...hold on, for one more day. I hoooooold on.

Skyraiders
12-22-2014, 07:21 AM
I am now turning to the sage words of the bards Wilson and Phillips, as I...hold on, for one more day. I hoooooold on.

hahahahaha

honestly I really cant understand why they cant fix your account.....I mean I have seen this process take time before but never this long.....it still amazes me at the complete incompetence they still have

SenorSwamp
12-23-2014, 02:58 PM
hahahahaha

honestly I really cant understand why they cant fix your account.....I mean I have seen this process take time before but never this long.....it still amazes me at the complete incompetence they still have

Me either. I genuinely don't understand. I want to give them money and they are literally forcing it to stay in my wallet.

SenorSwamp
12-24-2014, 10:51 AM
'Twas the night before Christmas and all through my account,
Not a gree rep was stirring. Not a Carmen or anyone else on whom I can count.

My tickets were submitted through the system with care,
In hopes that ol Neely soon would be there

My guild mates are snuggled, all warm with their prize from Heroic RB,
While visions of war were present for all but little old me;

To be continued...

Lolsies
12-24-2014, 02:57 PM
I know everyone is frustrated about their tickets not being answered. However, I would like everyone to know that Customer Support has many, many customers in different GREE games that all need help with their glitches/problems and have sent in multiple tickets. I think that they have at least a few hundred tickets to backlog on. So please, I know that everyone is concerned about their problem, but GREE's support may need more time to get back to your ticket.

I know this timeframe for SenorSwamp has been extremely long, but please, be patient (even though you have already waited for a month).

the_bob
12-24-2014, 06:01 PM
i know this timeframe for senorswamp has been extremely long, but please, be patient (even though you have already waited for a month).

bahahahahaha!

You're a funny guy. ;)

Vclone
12-25-2014, 12:43 PM
I know this timeframe for SenorSwamp has been extremely long, but please, be patient (even though you have already waited for a month).

Look at the start date of this post. It was November 17 after 17 days of waiting patiently. SenorSwamp has missed countless events at this point. I think "extremely long" is an understatement.

SenorSwamp
12-26-2014, 11:32 AM
Look at the start date of this post. It was November 17 after 17 days of waiting patiently. SenorSwamp has missed countless events at this point. I think "extremely long" is an understatement.

I would like to think I have been relatively patient; however, any modicum of understanding vanished eons ago. I am not in charge of the empire that is Gree, but if I were given such a high honor, I would redeploy the crack team developing things like "grinchies" and other such cute endeavors to shore up my core, paying business base. In other words, use whatever resources exist to respond to long-time, paying customers. Once that house was in order, only then would I consider expanding to such trivial dalliances as the holiday gift boxes.

Alas, I am just the guy vascilating between bad metaphors and epic 70's / 80's jams, with the occasional literary reference, hoping beyond hope that from the darkest depths of mordor, Carmen, the girl I know so fair... Returns my account (in case anyone was keeping track, I just accomplished all 3 with that last line!)

Uberfauker
12-26-2014, 01:31 PM
I know this timeframe for SenorSwamp has been extremely long, but please, be patient (even though you have already waited for a month).

You wouldn't put up with this so why should SenorSwamp? Telling him to be patient after he has waited over a month is extremely disrespectful. So next time, don't come in here with your green letters and make some disrespectful "look at me" post, it won't make everyone will feel better.

SenorSwamp
12-27-2014, 07:42 PM
I know everyone is frustrated about their tickets not being answered. However, I would like everyone to know that Customer Support has many, many customers in different GREE games that all need help with their glitches/problems and have sent in multiple tickets. I think that they have at least a few hundred tickets to backlog on. So please, I know that everyone is concerned about their problem, but GREE's support may need more time to get back to your ticket.

I know this timeframe for SenorSwamp has been extremely long, but please, be patient (even though you have already waited for a month).

Dear green letters:

Is it ok if I am impatient now?

Sincerely,

3+ days since I was last told to be patient (again)

SenorSwamp
12-29-2014, 10:48 AM
I am just sitting here, having missed another war, listening to the wise counsel of young T. A. Swift... trying to Shake it Off. These mortal coils of gree are ready to be shuffled off as we move into another year.

I will be back again soon, I am sure, with another ill-fated attempt to garner some attention on the part of our master of Internet gaming ceremonies. It seems so simple... just give me my account back.

SenorSwamp
12-29-2014, 10:59 AM
Also, there is still something afoot with their system. At least 1/2 of the time, emails to customer support do not receive an automated response. I have learned that if this is the case, then:

~your message went into the ether (which is where my account happens to be; he is probably friends with your message in this 9th circle of hell); the message will never be seen by any of the Gree army
~you likely a) replying to a message they sent you (with a lot of text) or b) cut and pasting an older ticket into a new email; in either instance, there seems to be a trigger within the text that causes the system to 'reject' the note

As a result, I have found that you have to do the following to get a response from the system:
~start a completely new, clean email (do not cut and paste any text directly from you last email or you risk it not going through)
~simply referenced the old ticket number and answered the last question asked

By doing this, I finally got a response from the server, so I know my message was at least received. Silliness.

Shadows
12-29-2014, 11:08 AM
I am just sitting here, having missed another war, listening to the wise counsel of young T. A. Swift... trying to Shake it Off. These mortal coils of gree are ready to be shuffled off as we move into another year.

rec'd for Shakespeare :-) Glad you still "be," Se˝orSwamp!

Carnivorous Zog
12-30-2014, 10:51 PM
Yep. Still right here with ya, brother. No log in since Thanksgiving. Last reply was Dec 20th. And another company is about to start receiving my Gree dollars. I might just send them a support ticket for a made up reason to see how long it takes them to respond. Kind of like an interview process for my new gaming provider....

SenorSwamp
12-31-2014, 05:52 AM
Yep. Still right here with ya, brother. No log in since Thanksgiving. Last reply was Dec 20th. And another company is about to start receiving my Gree dollars. I might just send them a support ticket for a made up reason to see how long it takes them to respond. Kind of like an interview process for my new gaming provider....

That's unfortunate that you are forced out by abysmal customer service

SenorSwamp
01-01-2015, 01:39 PM
New year! Same cracker jack customer service. Still no account.

SenorSwamp
01-02-2015, 09:23 AM
Ray Parker (GREE International Inc.)
Jan 02 02:13

Greetings SenorSwamp

Thank you for contacting Kingdom Age Support.

We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.

Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.

Thank you for your patience.

Regards,

Ray

Toddiekska
01-02-2015, 09:39 AM
Sorry to see there are still issues for you. It is really disheartening.
By now (my)/the perception is Gree probably knows nothing of your lost account. Perhaps it is becoming a stall tactic to fabricate, who knows what.
Fact of the matter is, Gree service stinks, 0/10. I've had my own ticket in for a long-time, but nothing compared to lost accounts.
When are the top guilds, and others, finally going to band and make a lasting statement to prove our point? This would be a wonderful New Years resolution!

SenorSwamp
01-02-2015, 09:46 AM
When are the top guilds, and others, finally going to band and make a lasting statement to prove our point? This would be a wonderful New Years resolution!

Thanks for the kind words.

I am not sure even that would matter. My account is from a top 25 guild and I do spend some on it. Not as much as others to be certain, but enough to where a reasonable business owner would want to at least respond (forgetting their moral/ethical obligation to those that may spend less or zero).

Baela3
01-02-2015, 10:30 AM
Hey hey my dear swampy bubbykins, Did you see?? I got a response today from support, starting all over again asking for my ss and receipts and the codes of my missing account and the code of the acct of my new avatar.....

Le sigh....

SenorSwamp
01-02-2015, 11:37 AM
Hey hey my dear swampy bubbykins, Did you see?? I got a response today from support, starting all over again asking for my ss and receipts and the codes of my missing account and the code of the acct of my new avatar.....

Le sigh....

I saw it... in some parts of the United States, the only appropriate response is "well, Bless their little hearts!"

Also, this officially is reply #100 (Baela had overall post 100) to my original thread starter. Who would've thought that more than 60 days later, in an entirely new year, Gree still would not have solved this most basic of issues.

Uberfauker
01-02-2015, 11:52 AM
When are the top guilds, and others, finally going to band and make a lasting statement to prove our point? This would be a wonderful New Years resolution!

Quick answer: Never...

SenorSwamp
01-02-2015, 02:13 PM
Ray Parker (GREE International Inc.)
Jan 02 02:13

Greetings SenorSwamp

Thank you for contacting Kingdom Age Support.

We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.

Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.

Thank you for your patience.

Regards,

Ray

Awesomeness.

Se˝orswamp's response today:
Jan 02 09:22

Expedite!? I have been waiting since November 1 of the previous year!

Then I got this...

Shirley Winston (GREE International Inc.)
Jan 02 12:39

Greetings Senor,

Thank you for contacting Kingdom Age Support.

We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.

Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.

Thank you for your patience.

Regards,

Shirley

Baela3
01-03-2015, 05:58 AM
Awesomeness.

Se˝orswamp's response today:
Jan 02 09:22

Expedite!? I have been waiting since November 1 of the previous year!

Then I got this...

Shirley Winston (GREE International Inc.)
Jan 02 12:39

Greetings Senor,

Thank you for contacting Kingdom Age Support.

We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.

Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.

Thank you for your patience.

Regards,

Shirley

She jumped from my ticket string to yours....wooo. Good luck. All she had to do to finish mine was answer one question: would it be safer to just transfer the account to a new device (which I have waiting in case)...but nope. No answer yet, just vague crap and two other guys trying to muddle and take me to square one

SenorSwamp
01-03-2015, 04:52 PM
She jumped from my ticket string to yours....wooo. Good luck. All she had to do to finish mine was answer one question: would it be safer to just transfer the account to a new device (which I have waiting in case)...but nope. No answer yet, just vague crap and two other guys trying to muddle and take me to square one

They have been quiet today. I am sure Agent Hotchner and Agent Reed, as well as the other criminal mind squad members, are fully engaged in the search for my account.

Valid or
01-03-2015, 05:21 PM
Into your 3rd month now, ouch.
Hard to belive, and makes one think, did they do something and now they can't find it, and won't own up to it(their mistake/mess up)?, and/or make a offer for compensation.

Vclone
01-04-2015, 10:56 AM
Into your 3rd month now, ouch.
Hard to belive, and makes one think, did they do something and now they can't find it, and won't own up to it(their mistake/mess up)?, and/or make a offer for compensation.

You make me laugh.

SenorSwamp
01-04-2015, 04:32 PM
Be still my heart. Nearly 70 days later my account is back. It is severely disadvantaged with the hiatus and the relative growth of everyone else, but at least it is back. A huge shout out to The Sailing Alpacas for not punting me during this bout of silliness.

Gree-- thank you for taking care of the primary issue. Finally.

Toddiekska
01-04-2015, 05:47 PM
Congratulations, finally you can rejoin the fun to whichever degree you so choose.

Carnivorous Zog
01-04-2015, 08:57 PM
Wow! No kidding, Swampy? Actually solved? And correctly? Well, here's to holding out and actually getting it right in the end. May the rest of us be so fortunate...

SenorSwamp
01-05-2015, 06:52 AM
Wow! No kidding, Swampy? Actually solved? And correctly? Well, here's to holding out and actually getting it right in the end. May the rest of us be so fortunate...

Thanks! There is hope. I am not sure why it finally happened, but it did. I still have some (not insignificant) issues that need resolution with them, but they have taken an important first step.

I hope that they follow up with you, B, and the others soon.

Baela3
01-05-2015, 07:27 PM
Thanks! There is hope. I am not sure why it finally happened, but it did. I still have some (not insignificant) issues that need resolution with them, but they have taken an important first step.

I hope that they follow up with you, B, and the others soon.

For real. Congrats, my brother. Now for Zog, me and a many hundreds of others in this same damned predicament. Come on GREE, let's dance.

MW Flake
01-06-2015, 12:41 AM
I am not a KA player, but your story has spread beyond the boundaries of this forum. Mr. Swamp, congratulations on getting your account back, and here's to hoping Gree may still do something that will take a bit of the sting out of the damage done to it.

Baela3
01-08-2015, 10:19 AM
and looks like my thread about my missing account has been taken down. nice. thanks GREE

SenorSwamp
01-08-2015, 10:58 AM
Wow. In a few seconds we will probably both be banned.

legalious
01-08-2015, 11:14 AM
and looks like my thread about my missing account has been taken down. nice. thanks GREE

I looked through your post history and I did not find a thread created by you about a missing account. No history of the post and even in the deletion history there is nothing (history is permanent for us).

Baela3
01-08-2015, 11:32 AM
I looked through your post history and I did not find a thread created by you about a missing account. No history of the post and even in the deletion history there is nothing (history is permanent for us).

Funny, legalious, as Senor Swampy and several others commented on it. it was 3-4 pages of comments. and Lolsies even commented on it, twice. and i have email showing that people replied to the thread:

http://forums.gree.net/showthread.php?103328-Lost-account-ticket-2137682&goto=newpost

Valid or
01-08-2015, 12:13 PM
Funny, legalious, as Senor Swampy and several others commented on it. it was 3-4 pages of comments. and Lolsies even commented on it, twice. and i have email showing that people replied to the thread:

http://forums.gree.net/showthread.php?103328-Lost-account-ticket-2137682&goto=newpost
Am very surprised by the moderators responce...gree doesn't communicate with there mods, if they deleated a thread?
I can't find it either, I know I replied on it too.
But I will guess gree deleated it, due to you showing us there confusing responses(it is in the forum rules..but after all that time, thought they were good with it and might use it to help clear up the daily confusion that happens with there customer service)..but not surprised at that..but am very surprised they didn't inform their mods.

HellRaizer
01-08-2015, 12:22 PM
hey guys.. word truly has spread.. we as mods can see "soft deleted" threads and posts. I'm trying hunt through back active and deleted posts/threads. no luck yet

when was the thread created.. I can see a number of deleted threads raised on 11th Dec, but they aren't created by Baela3

SenorSwamp
01-08-2015, 12:44 PM
hey guys.. word truly has spread.. we as mods can see "soft deleted" threads and posts. I'm trying hunt through back active and deleted posts/threads. no luck yet

when was the thread created.. I can see a number of deleted threads raised on 11th Dec, but they aren't created by Baela3

This is wild. I know it was created sometime in December--I would say closer to the middle/end of the month.

Valid or
01-08-2015, 01:28 PM
hey guys.. word truly has spread.. we as mods can see "soft deleted" threads and posts. I'm trying hunt through back active and deleted posts/threads. no luck yet

when was the thread created.. I can see a number of deleted threads raised on 11th Dec, but they aren't created by Baela3
If it was deleated by a gree employee eg. clementine or a developer, wouldn't that be a hard delete and totally gone?

SenorSwamp
01-08-2015, 01:55 PM
If it was deleated by a gree employee eg. clementine or a developer, wouldn't that be a hard delete and totally gone?

I wonder why they didn't delete this one? I can't begin to explain their behaviors.

I have decided to not spend another dime on the game as well. My recent interactions with them following the purgatory my account was in for 2 months forced my hand.

I simply asked for recompense for the things I would have DEFINITELY earned anyway (e.g. the LTB's that I do not have access to) and they said "Firstly, I would like to start by apologizing for the inconvenience caused. I got your account reviewed by one of our supervisors. Unfortunately, we are cannot provide any compensation for the issue. I really appreciate your valuable appearances in the game, once again please accept my sincere apology for any inconvenience this may have caused.

Gotta love them. Or not.

Baela3
01-08-2015, 04:29 PM
hey guys.. word truly has spread.. we as mods can see "soft deleted" threads and posts. I'm trying hunt through back active and deleted posts/threads. no luck yet

when was the thread created.. I can see a number of deleted threads raised on 11th Dec, but they aren't created by Baela3

Dec 19th HellRaizer, and the link/title is in my post on page 8 of this thread.


it's bad enough the Support Team is giving me the run around from Hades...

Valid or
01-08-2015, 04:56 PM
I wonder why they didn't delete this one? I can't begin to explain their behaviors
No one posted their confusion here, we are not to post the details of support tickets. But as I said earlier I thought gree was ignoring it due to it showing the confusion in that dpt. and hoped some good might come from it.(like management reading it and saying "we have to fix this")
My best guess on why they deleated that thread.

SenorSwamp
01-10-2015, 12:02 PM
Any news on B's ticket?

Baela3
01-19-2015, 02:46 AM
Any news on B's ticket?

Swampy my dear, the news is NO news. Nothing. A week with no contact or replies til just a couple hours ago: Carmen apologizing for the confusion and mayhem (that's person 8 now on the tickets chain). And then she askedme to provide the codes AGAIN (which are right there in the first email of the chain, and the 9th). Le sigh.

In the interim I haven't played this craptastic game in a month with any of my 4 remaining and intact accounts....because why should I support a game that doesn't support me back?

HellRaizer
01-19-2015, 11:38 PM
If you posted your device info in your previous thread it may have been deleted for your own security. But that is just a guess

SenorSwamp
01-20-2015, 05:54 AM
If you posted your device info in your previous thread it may have been deleted for your own security. But that is just a guess

Interesting.

Now, about the outstanding ticket...

Baela3
01-20-2015, 06:18 AM
If you posted your device info in your previous thread it may have been deleted for your own security. But that is just a guess

I did not.

Valid or
01-20-2015, 03:08 PM
I did not.
Even tho they have not said yes, I still say gree deleated your topic/thread, due to you sharing their confusing suport responces(emails)
Not that I agree with them. I thought someone in their office might take note of it and make some changes to help. But no they deleted it.

Baela3
01-20-2015, 05:38 PM
Even tho they have not said yes, I still say gree deleated your topic/thread, due to you sharing their confusing suport responces(emails)
Not that I agree with them. I thought someone in their office might take note of it and make some changes to help. But no they deleted it.

Oh, I am sure you are correct. I just want my account back and support is making it 100x harder than it needs to be. If demonstrating how and why GREEs supoort team sucks is cause for deleting a thread, one would hope that he or she who did the deletion would ensure swift and finite resolution for the technical issue at hand. Alas, no. Resolution evades us still.

SenorSwamp
01-20-2015, 07:55 PM
Oh, I am sure you are correct. I just want my account back and support is making it 100x harder than it needs to be. If demonstrating how and why GREEs supoort team sucks is cause for deleting a thread, one would hope that he or she who did the deletion would ensure swift and finite resolution for the technical issue at hand. Alas, no. Resolution evades us still.

Keep fighting the good fight.