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[JAG] Ryan
01-06-2015, 02:29 PM
Gree

there was a permanent boost shown for T50 and i know that plenty people used a lot of gemd to get into it. Now while the event is finished the reward is shown with a temporary boost only.

I kindly ask you to change that reward back and give it with a permanent boost as it was shown for 6 days under the rewards tab as it was false advertisement elsewise and im pretty sure that your customer support will glue due to the send tickets.

Thank you

Vixia.
01-06-2015, 02:37 PM
You beat me to this, lol, was just about to post something about it myself.

I was so disappointed when I saw it was temporary! Not a smart thing to do when so many already have been complaining about the changes that have been made. Why do you keep on doing this, Gree? It was the same thing on last weeks limited item, it was also temporary but it wasn't shown until it was bought. I'm just glad I didn't buy that thing.

Gree, you have to do the right thing here and make it a permanent bonus.

truthteller
01-06-2015, 02:40 PM
I see in the near future lots of people asking Apple for purchase refunds

We all know gree will not change the bonus, they will just say it was a TYPO and that the bonus has always been intended to be a TEMP one.........and sorry for the inconvinience

Jomama1
01-06-2015, 02:48 PM
It's time we start using the F word. It is fraudulent to advertise a reward that costs tons of real money and then make it temporary. Please make it permanent or refund all gems. I had two of my players in top 50. Many big spenders are ready to walk. especially after being screwed on epic boss. BTW - weekly was same issue - false advertising.

What are you going to do gree? (and how do you look yourselves in the mirror?)

grantsmith1
01-06-2015, 04:11 PM
Many of my RK1 players were in the top 50 LB for the box event in order to win the advertised PERMANENT bonus only to find after the event ended that the bonus was temporary we spent thousands of gems and I join Ryan and jomama in demanding you either change this bonus into
a permanent one or refund everyone's gems .... I think it should be clear even to you which would be the easier option ... If you do not resolve this I will be instructing all RK1 players in future to boycott the box events ... This is BLATANT FALSE ADVERTISING & FRAUD!!!!! I for one for the first time ever have considered walking away from this game if this is not put right...

Cloud22
01-06-2015, 04:43 PM
For sure agree compeltly this is very disappointing. Spent a lot of gems and time to get in the top 50 for the advertised boost, to only find out it was just a tempoary boost. I would not have even bothered if knew it was just tempoary. Please change it to a permanent boost!

Killer Giraffe
01-06-2015, 06:34 PM
No one would have spent the gems that they did for a temporary bonus. Please rectify Gree or I may finally have the incentive I need to quit the game.

Generic_Username
01-06-2015, 07:53 PM
even if it was a permanent boost, its still isnt value for money. you guys should have known better. investing money/time on this game is futile, its pretty much dead or going to be soon. and box event has always been "rigged" so why even bother

kruppe
01-06-2015, 08:17 PM
You beat me to this, lol, was just about to post something about it myself.

I was so disappointed when I saw it was temporary! Not a smart thing to do when so many already have been complaining about the changes that have been made. Why do you keep on doing this, Gree? It was the same thing on last weeks limited item, it was also temporary but it wasn't shown until it was bought. I'm just glad I didn't buy that thing.

Gree, you have to do the right thing here and make it a permanent bonus.

I concur. For those of you who needed to spend gems on this event it is disappointing to see such amateurs as those in gree to stuff it up,again. It is obvious in light of the holidays, with the small number of quests this time around that one could believe the cleaning staff were the only ones there to set it up, although my apologies to the cleaning staff as they are probably more meticulous than the junior bubbleheads that are mistakenly called coders in gree. There was no indication that this was a temporary bonus. As for the box event part as usual the odds were ridiculous again... Which meant two quests could not be fulfilled not just the one. Way to go gree

the_bob
01-07-2015, 07:11 AM
Ryan;1447366']Gree

there was a permanent boost shown for T50 and i know that plenty people used a lot of gemd to get into it. Now while the event is finished the reward is shown with a temporary boost only.

I kindly ask you to change that reward back and give it with a permanent boost as it was shown for 6 days under the rewards tab as it was false advertisement elsewise and im pretty sure that your customer support will glue due to the send tickets.

Thank you

Report bait-and-switch scams to Apple. I just had a very long discussion with an Apple customer service rep about this in relation to the weekly gem quests giving temp bonuses that didn't say they were temp until you bought all the units and they said they'll investigate and contact Gree about the issue. Just one report isn't going to do much, but if they get a bunch of reports about it then something will happen.

Vixia.
01-07-2015, 08:51 AM
Report bait-and-switch scams to Apple. I just had a very long discussion with an Apple customer service rep about this in relation to the weekly gem quests giving temp bonuses that didn't say they were temp until you bought all the units and they said they'll investigate and contact Gree about the issue. Just one report isn't going to do much, but if they get a bunch of reports about it then something will happen.
I sent a ticket to Gree. I'll wait a few days and let them have a chance to reply on my ticket, otherwise I'm gonna contact Apple too.

Shazam
01-07-2015, 09:08 AM
Apple time again.

Get this fixed ASAP GREE!

grantsmith1
01-07-2015, 12:47 PM
As vixia said I will give GREE 48 hours to bring this issue to a satisfactory conclusion if nothing is resolved in this time period I will be issuing a complaint to iTunes about these fraudulent tactics and asking each of our guild members to do the same

Ratma2001
01-07-2015, 03:18 PM
Just as a side note to this, if Gree or Apple refund you the gems and dollars, can i have the temp reward, might come in handy for me, cheers

Jomama1
01-07-2015, 04:55 PM
What do the moderators do here? Gree has just screwed their 50 biggest spenders and they go over 24 hours with no response? How hard is it to just make it permanent? Those top 50 prizes were not cheap.

Totalwar
01-08-2015, 07:13 AM
We still don't have a mod or admin connected to our forum at the moment.sometimes a dev answer a question when they have time.

Waffleking
01-08-2015, 01:29 PM
Hello Kingdom Age Players

I would like to address this last box event. As you are all aware we made a mistake on a bonus for the latest box event.

I would like to apologize for this miscommunication to the players during this event. Unfortunately there is no way we can give our players a 15% bonus to conquest points as a permanent bonus because it would break competition in the game.

What we can do is change the bonus to the largest permanent conquest bonus we give out, which is a 5% bonus to conquest points, as well as refund one third of the gems the affected players spent on this event.

We do want to fix our mistake and try to give our players a valuable bonus while still keeping the game balance intact. We will be changing the item and refunding the affected players gems today. I will update this post when the work has been completed.

grantsmith1
01-08-2015, 01:45 PM
Waffle king whilst I appreciate the fact that you admit an error has been made and you are attempting to come up with a solution 1/3 gem refund is a joke the prize advertised was so good it made this one of the most highly contested box events I can remember and I know I wouldn't have spent a fraction of the amount I did if the prize had been a 5% permanent boost as you suggest.... I think at the very least you should refund 2/3 of people's gem spend on the event !!

grantsmith1
01-08-2015, 01:49 PM
Also will you be refunding those who spent on the limited weekly item where exact same mis advertising was used????

SenorSwamp
01-08-2015, 01:52 PM
Waffle king whilst I appreciate the fact that you admit an error has been made and you are attempting to come up with a solution 1/3 gem refund is a joke the prize advertised was so good it made this one of the most highly contested box events I can remember and I know I wouldn't have spent a fraction of the amount I did if the prize had been a 5% permanent boost as you suggest.... I think at the very least you should refund 2/3 of people's gem spend on the event !!

EDITED:

I agree. Either make the prize 10% or the refund 2/3. For the life of me, I can't understand why would you want to leave the bad taste in the mouths of your customers... you do realize that it is not a "real" cost for you, right? The money has already been sunk. There is no additional overhead to give them the 2/3 back and it won't hurt your bottom line in the slightest.

Only in the greedom does 1/3+1/3 = 1.

Vixia.
01-08-2015, 01:58 PM
It says one third of the gems.

Thx waffleking, but I agree with Grant, it should be 2/3. I wouldn't have spent that crazy either if it was only a 5% bonus.

Vixia.
01-08-2015, 02:43 PM
And I don't really believe you can't give away 15% cp bonus. You just had a total of 14% on epic boss and the daily quests.

QueenPin
01-08-2015, 04:06 PM
It is never our intention to leave you unsatisfied, and we are truly attempting to make good on this mistake. While a 14% boost towards an epic boss and a 15% boost towards conquests may seem comparable, these two bonuses are actually not on par with each other as the two events work completely differently. Please trust us when we say that a permanent 15% boost to conquest would have been game-breaking. This is why it was intended as a temporary bonus only.

As for returning 1/3 of the gems spent on the event, this prize item has value due to 3 factors: its attack stats, its defense stats, and its bonus. In this instance only one of those three factors is being affected, thus the 1/3 of the gems spent returned.

QueenPin
01-08-2015, 04:07 PM
Also will you be refunding those who spent on the limited weekly item where exact same mis advertising was used????


Grant, please contact Support about the LE items. They are handling that confusion separately.

Waffleking
01-08-2015, 04:24 PM
Hello Kingdom Age Players

We have changed the item to a permanent 5% conquest points bonus as well as refunded 1/3 of the affected players gems. If you are still having issues please contact CS and we will resolve any problems you still have regarding the affected item.

[JAG] Ryan
01-08-2015, 04:48 PM
Hi QueenPin and Waffleking

many thanks for the fast response and reaction.

However i have to agree with the previous posters (Grant and Vixia). The least you can do is to refund 2/3 of the gems AND Potions used. The 15% Conquest Attack boost was such a good reward that many players have spend a lot of time, gems and potions on that event. I also cant remember a box event being ever so high in the T50's since years.

I understand that you need to keep a certain balance and therefore dont want to give out such a reward and want to reduce the boost to 5% to keep that balance, but the least you could do is refund 2/3 of the gems and potions used as even that still doesnt come close to the reason why people did what they did. As Grant said, a 5% CP boost wouldnt had him and others involved that much in this box event, hence they would have spend far less if at all.

The 3 factors thing you mentioned QueenPin isnt really counting here as any unit with stats counts towards 2 factors since this game started and since you devalued those 2 factors by adding 4 in addition the value of that increase is even less worth.

Anyways i appreciate once again your fast reaction but hope that you consider a bit more realistic correction of your mistake which as someone said above doesnt really hurt you and would make your community happier.

Thanks in Advance

the_bob
01-08-2015, 04:57 PM
I'd like to believe the change was out of common decency, but knowing Gree it was more likely out of pressure from the community to report the issue to Apple, or pressure from Apple after enough people filed complaints.

truthteller
01-08-2015, 05:00 PM
It is never our intention to leave you unsatisfied, and we are truly attempting to make good on this mistake. While a 14% boost towards an epic boss and a 15% boost towards conquests may seem comparable, these two bonuses are actually not on par with each other as the two events work completely differently. Please trust us when we say that a permanent 15% boost to conquest would have been game-breaking. This is why it was intended as a temporary bonus only.

As for returning 1/3 of the gems spent on the event, this prize item has value due to 3 factors: its attack stats, its defense stats, and its bonus. In this instance only one of those three factors is being affected, thus the 1/3 of the gems spent returned.


sorry queen, but you should be very aware that ATK and DEF are irrelevant in this equation, you all at gree know that the only reason players spent the gems they did was solely for the bonus factor, specially knowing that the top 50 plAyers stats are probably all above 2 billion in stats, so the unit stats on the prize are worthless for them, only the bonus matters

Also please do not try to justify what has no justification

grantsmith1
01-08-2015, 09:51 PM
Thank you for the advice Queen Pin but I had indeed already sent a separate ticket to support regarding the limited time item and received a lovely cut and paste reply that explained that support "apologised for the miscommunication in the box event and that I would be given a 5% permanent bonus and 1/3 of my gems refunded" ... perhaps someone could teach them to actually READ the ticket before issuing a reply ... apparently I should now consider the matter closed !!! :mad: and you wonder why people in this game are pissed off. I have replied asking Carmen to re-read my original complaint but i fully expect to receive a second reply with exactly the same cut and paste answer to the wrong issue ..............................

grantsmith1
01-08-2015, 09:55 PM
perhaps i shouldn't really care considering yesterday the price rise on gems meant it went from 69.99 to 91.99 per mountain or in dollar terms approx. $105 up to $139 meaning it is highly unlikely i will be buying another gem ever in this game .........

Vixia.
01-08-2015, 10:00 PM
It is never our intention to leave you unsatisfied, and we are truly attempting to make good on this mistake. While a 14% boost towards an epic boss and a 15% boost towards conquests may seem comparable, these two bonuses are actually not on par with each other as the two events work completely differently. Please trust us when we say that a permanent 15% boost to conquest would have been game-breaking. This is why it was intended as a temporary bonus only.

As for returning 1/3 of the gems spent on the event, this prize item has value due to 3 factors: its attack stats, its defense stats, and its bonus. In this instance only one of those three factors is being affected, thus the 1/3 of the gems spent returned.

Seems like you misunderstood how I meant. You don't seem to know what bonus you just gave away on the latest epic boss? It wasn't a bonus towards epic boss, it was 14% cp bonus. 7x2%, one 2% every day for seven days, that's 14% total. What's the difference of giving that away to more than 50 people? cause I'm pretty sure more than 50 people finished those quests. Why can't you give only 50 people another permanent 15% cp bonus?

Jomama1
01-10-2015, 11:15 AM
I see there is a partial fix but my gemmers rightfully feel this is insufficient.

Chronos
01-12-2015, 11:31 AM
Although I welcome that Waffleking admitted the mistake and tries to correct it, I don't think it's a fair solution! Waffleking said: "refund one third of the gems the affected players spent on this event".

But who are the affected players? It's not only the top 50 who eventually received a 5% permanent boost, but also players ranked outside top 50, who spent a lot of gems too because of the false advertisement! However it's difficult to set a limit at 60, 80, 100, 200 players... A lot certainly tried to go for this boost and either finished just some birds short, or stopped at some point, seeing that too many gems were needed. All these gems were "lost" too, as these players would never have used gems if the event had not been falsely advertised!
Therefore: If Gree really wants to correct the mistake, they have to give out not a 5%, but a 10% permanent boost to top 50 AND refund 1/3 of gems to ALL players having used gems during the event!
Gree made a mistake and has to pay for it, not the players!