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View Full Version : 4 weeks and issue/ticket still not resolved.



Sandwichking
03-11-2015, 07:51 PM
Hello, my ticket number is 2251951. I have been NON stop trying to get GREE to resolve my issue and it's been a FULL MONTH now. I have contacted them through email, and multiple tickets.

Next is posting here.

This is extremely poor customer service. When I first contacted then I was polite, and understandable. Because I know GREE gets bombarded with tickets regularly. Then they said they would fix my account when I gave the word. I gave them the go ahead and it's been multiple weeks now with no progress.

I've been patient, but I've lost my patients now. This is ridiculous. I've seen countless times where my ticket had activity "27 minutes ago" etc. and they ignore it. Look at it, and ignore it.

Please resolve my issue. I cannot access ANY of my accounts from my phone until you do. 4 weeks is a little overboard.

Username: Sandwichking
Ticket number (original): 2251951

Striker1111
03-12-2015, 08:51 AM
I put in a ticket in January that I still haven't heard any response for. Fortunately it isn't as big of an issue as you I just got a Lenin out of a chest and then checked my storage the next day and no Lenin.

legalious
03-12-2015, 09:47 AM
I think I am a little confused by your statements, as you had said:

I cannot access ANY of my accounts from my phone until you do.


And yet you had posted:

Fortunately it isn't as big of an issue as you I just got a Lenin out of a chest and then checked my storage the next day and no Lenin.

So you do have access to your accounts or specific ones? If so, please make sure that your ticket includes all information to verify that this account is yours. If you feel like your ticket is being overlooked, send a PM to Clementine or Relic and they will make sure your ticket is not overlooked.

Sandwichking
03-12-2015, 10:38 AM
I think I am a little confused by your statements, as you had said:


And yet you had posted:


So you do have access to your accounts or specific ones? If so, please make sure that your ticket includes all information to verify that this account is yours. If you feel like your ticket is being overlooked, send a PM to Clementine or Relic and they will make sure your ticket is not overlooked.


The account I was using on my phone got disabled about a month ago. So every time I click on the LOW app it says it's disabled. So not only can I not use that account, I also can't switch to any other account I have ON MY PHONE. I can only play on my iPad which is an inconvenience.

I would like my account reinstated like one of the GREE specialists said he would do. He said this a few weeks back.

Now I hear nothing and am ignored. I send new tickets which are promptly closed by you guys. Why can't you just reinstate my account like you said you would. It's that simple.

Moving forward, is there anything else I can do ?

legalious
03-12-2015, 10:46 AM
I send new tickets which are promptly closed by you guys.

The more tickets you send in for the same issue, they will likely close these as that can fill up their task log and can be considered as spamming. Please keep your issue to the original ticket and provide updates/information to that one only. Contact Clementine or Relic in the meantime with the original ticket number.

Sandwichking
03-12-2015, 11:20 AM
The more tickets you send in for the same issue, they will likely close these as that can fill up their task log and can be considered as spamming. Please keep your issue to the original ticket and provide updates/information to that one only. Contact Clementine or Relic in the meantime with the original ticket number.


I understand this and won't send duplicates again, however I did not know what else to do. A month is a long time. Especially when a couple weeks ago I was told they would reinstate my account.

legalious
03-12-2015, 11:48 AM
I understand this and won't send duplicates again, however I did not know what else to do. A month is a long time. Especially when a couple weeks ago I was told they would reinstate my account.

I forwarded this thread to Gree. They are currently looking into this ticket.

Sandwichking
03-12-2015, 12:14 PM
I really appreciate it.

Tadaaah
03-12-2015, 03:36 PM
Hey there,

Your ticket isn't being overlooked. We apologize for the delay. As we are unable to discuss your account over the forums. Please remain patient as the team continues to work through the tickets.