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View Full Version : To mark / other developers (transferring game please help iPhone broke)



Stav
11-03-2011, 05:40 PM
Hi

I posted a thread here last week about my broken iphone and asked what to do about getting my game back on my new phone.
So 3 days ago I got another phone from O2 so I did what you said and e-mailed mobile@funzio.com my mafia invite code and my old and new iphone codes. So far I have had no response, any ideas what I can do.
I was 68 days in so really want my old game back. Anyone else had replies after emailing mobile@funzio.com if so how long did it take them to reply.

Cheers
Steve.

Stav
11-04-2011, 03:22 AM
Hi
Can anyone help with this?

whocareswhatmynameis
11-04-2011, 08:28 AM
use this email address: crimecity-ios-support@funzio.com

silverbackspur
11-04-2011, 09:08 AM
Had a problem transferring my game and deleted it by mistake. They got it up and running again and were excellent. It took 2 days all in all, with a few emails exchanged.

I emailed support@funzio.com

Stav
11-04-2011, 09:58 AM
Hi
Cheers for reply, so I have done what you said and sent the same email to support@funzio.com & crimecity-ios-support@funzio.com
I had sent an email to the support@funzio.com address on the 24/10/11 but no reply, just hope they reply this time.
Cheers
Steve

Roupas1
11-05-2011, 07:05 AM
@Stav did they reply yet ?

Stav
11-05-2011, 04:44 PM
Nope no reply so far.

Roupas1
11-05-2011, 04:56 PM
Dayumm that suckks !

631killa
11-05-2011, 11:37 PM
I have emailed Funzio about 50 times about various problems and have never recieved one response from anyone.

silverbackspur
11-06-2011, 02:32 AM
Just out of interest, stav have you spent real money on the game.

Stav
11-06-2011, 04:30 AM
Hi
Ye I have to admit I spent about 9 over 68 days. Was level 25 with two theatres at levels 4 and 5 and two level 1 lofts.
I have started again just incase they never reply but haven't spent any money. Makes a massive difference early on not having two ice cream shops though.
Cheers
Steve

silverbackspur
11-06-2011, 04:36 AM
Can't understand why they haven't solved this. They were so helpful with me. I did spend a lot more on gold though, so don't know if that's why they were quick to do it. Are the emails definitely getting to them. When i sent a message to them it went straight to my drafts for some reason. Have you checked your sent mail.
Really hope they sort it for you.

Stav
11-06-2011, 03:07 PM
Hi
All my e-mails have been sent. I can only think that a lot of people have sent e-mails since upgrading to the iphone 4GS. So there is some sort of back log.

youj
11-06-2011, 03:24 PM
Try mobile@funzio.com

Stav
11-06-2011, 03:57 PM
Yep tried that

Crime City Mark
11-06-2011, 10:58 PM
We try to answer every e-mail we receive within 24 hours. What e-mail are you sending from? I can check our system and see if we received your message.

Stav
11-07-2011, 12:33 AM
Hi mark thanks for reply.
I sent one on the 24/10/11 to support@funzio.com and then on the 1/11/11 to mobile@funzio.com. Then on the 4/11/11 I sent one to support@funzio.com and crimecity-iOS-support@funzio.com this was all done on windows live which I have never had problems with before. But I just sent all the emails straight from my yahoo account and had instant reply giving me ticket numbers. The first one was 26876. I feel stupid if the problem is my windows live but it's always sent emails before.
Cheers
Steve

Stav
11-08-2011, 04:00 AM
Hi
It seems like it must of been widows live stopping the emails. Funzio replied with in 24hrs when I sent it direct from yahoo account. I have sent back my new UDID code and new mafia code so they can get my old game back.
Cheers for everyone's help.
Steve

Stav
11-09-2011, 07:08 PM
Hi
Well I have emailed funzio back on Tuesday and I still haven't had any reply. Can you chase my problem from my ticket number mark.
Many thanks

Stav
11-10-2011, 05:17 PM
Hi all,
At last they replied I have my hood back. Cheers for all your help this thread can now be closed.