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View Full Version : Why no auto reply on my ticket!



Jnsolberg
11-06-2016, 04:39 AM
I accidentally made a sale unit or purchase due to the game lag, so I sent in a ticket to get a refund. I didn't get any auto reply. I waited a couple of days, still no reply so I sent another ticket. Same thing.
I tried again just now, still no reply. I have no ticket number, and I don't think that Gree even got my request.

Help!

Is anyone else having this problem?

War player
11-06-2016, 04:42 AM
Is this the end?

Jnsolberg
11-06-2016, 04:56 AM
I just tried sending the ticket again using a different email address, no reply and now I didn't even get a copy sent to myself either.

I rebooted my iPad before sending, btw

Jnsolberg
11-06-2016, 05:15 AM
I went to the external link and did get an auto reply from that. Why do I have to jump through these hoops all of a sudden?

https://games.gree-support.net/hc/en-us/requests/new

Jnsolberg
11-07-2016, 07:40 PM
I got a reply and the refund for my "inadvertent" purchase.

But why didn't my tickets from in game go through?

Jnsolberg
11-11-2016, 11:52 AM
I just sent in a ticket for another toon of mine, no autoreply again. What's happening here?