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kamesennin
04-10-2018, 08:52 AM
Hi Mobsters,

The disparate issues that started during the BfEC of this past weekend and are ongoing was identified by our engineering team to be related to technical issues with the cached memory.

The corruption of the cached memory is randomly affecting the data of different players such as items and buildings—causing problems like disappearing buildings, reversion of player stats and login errors.

We understand how frustrating this is but unfortunately this issue is much more complex than anticipated and our engineering team is still actively working on a fix.

We sincerely apologize for the inconvenience and will keep you updated here as soon as we get more details

Kamesennin

kamesennin
04-10-2018, 09:38 AM
Hi all,

We are aware some players are not able to login into the game due to the issue with cached memory services.

If this is the case for you please contact customer services (en-support@gree.net) with your player name, level and syndicate name so we can track down your account.

We are sorry for the inconvenience and hope to resolve these issues soon.

Kamesennin

kamesennin
04-11-2018, 07:58 AM
Hi Mobsters,

Regarding the cached memory issue, our engineering team has employed a fix but we would like to test if the range of issues that were reported since the last BfEC has been resolved and to make sure it does not impact the SA event this upcoming weekend.

We sincerely apologize for the short notice but to accomplish this, we will be running a test SA event and a test BfEC both with durations of 12 hours. We would greatly appreciate it if you participate in this test event to stress test our fixes and we will provide rewards to those who win at least 2 battles in each event.

The details of the test events are below


SA TEST "Test Organized Crime"- Starts 4/11/2018 - Ends 4/11/2018 (PDT)

Duration: 12h
Start time: 11am PDT (4/11/2018)
End Time: 11pm PDT (4/11/2018)
At least 2 battles Wins (30 min) for an item with +2% SA Points Increase

BfEC TEST "Test Knock Off Guns"- Start time 4/12/2018 - Ends 4/12/2018 (PDT)

Duration: 12h
Start time: 1am PDT (4/12/2018)
End Time: 1pm PDT (4/12/2018)
At least 2 battles Wins (shortened to 30 min) for an item with +1% Influence Increase



[Edit]
To clarify we will distribute the Participation Reward individually as it wouldn't make sense to offer this item to players that did not participate (aka inactive Syndicate members) or players that turned out to be in the wrong Syndicate.

We also would like to apologize for the impact the guild-lock of these test events will have on the other events already running in-game. We hope to make sure the major syndicate events are running properly as soon as possible and really appreciate your understanding.

Kamesennin

kamesennin
04-13-2018, 11:38 AM
Hi Mobsters

Thank you very much to all of you who have participated in the 2 test events. We are happy to announce that we were able to confirm that our fixes have resolved the main cached memory issue, which blocked some players from logging in and randomly reverted some player stats, items and buildings.

The issues that were reported have largely been either existing issues such as lag and others unrelated to the cache memory. As we continue to work on those issues, we will still have the normal events run in the meantime.

As a result, we will go forward with the special weekend that we have planned for you, which will include the following:

Kingpin Level Boost (before the start of the Street Assault event)
500 extra gold on SA Gangland Mysteries goals
Megabundle
Special Off the Truck Sale

We will be sending out Participation Rewards as promised, but this may take up to a week for us to distribute them. Regarding compensation for the cached memory issue, we still need to sort out the full extent of the impact and also discuss the details with your community representatives. We will update you on further details here.

We appreciate your continued patience and hope you enjoy this weekend!

Kamesennin

Karrazz
04-19-2018, 10:00 AM
Hi everyone!

We would like to inform you that as of tomorrow we will be sending the participation gifts for last week's tests along with reinstating gold and refills used during the last WD event.

We would like to thank all of the participants for helping us during this period.

Karrazz

kamesennin
04-20-2018, 10:25 AM
Hi Mobsters,

Regarding the cached memory issue, our engineers are still looking into the root cause and full extent of the impact so unfortunately we do not have not much of an update on this front.

We currently are reinstating gold and health used during the BfEC "Crime Family" when the cached memory issues began and the participation rewards of the 2 test events so you should be able to start seeing them when you login to the game.

We are aware there were some players who were locked out of the game but we believe most have been able to login again. Please send us a ticket with your account details if this occurs again.
As always, we will keep you updated on this cached memory issue here.

Good luck with the war this weekend!

Kamesennin