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View Full Version : FAO: Joey



QPR
05-09-2012, 03:26 AM
Has your gold issue been resolved yet mate?

Joeycool
05-09-2012, 07:32 AM
Yes mate. Got it credited to my game today.

11 days it took.

You get a response yet?

Dreno33
05-09-2012, 07:34 AM
Yes mate. Got it credited to my game today.

11 days it took.

You get a response yet?

so did you pay any extra charges??? they should refund you AND give you the gold...

Joeycool
05-09-2012, 07:36 AM
My bank charged me 20. They wouldn't give me a refund :(

Dreno33
05-09-2012, 07:38 AM
My bank charged me 20. They wouldn't give me a refund :(

plus you didnt even WANT to buy the second vault. wtf...

Fricco
05-09-2012, 07:43 AM
Good to hear you had the issue resolved JC.
Did they give any explanation on why it took so long ?

QPR
05-09-2012, 07:53 AM
Yes mate. Got it credited to my game today.

11 days it took.

You get a response yet?

Glad to hear that.

Yes they have sorted out my request as well so happy days !

Joeycool
05-09-2012, 08:27 AM
Good to hear you had the issue resolved JC.
Did they give any explanation on why it took so long ?

No explanation for anything. No apology for late reply. No apology for not crediting the gold. Did not address any issues that I raised.

The email literally said.

Thank you for providing the receipts.

I have credited the missing gold to your account.

Worst customer service I have experienced in a long time I'm afraid.

Gaming Will
05-09-2012, 08:28 AM
Dang Joey, sorry to hear that. Now don't go spend it all in one place!

sez
05-09-2012, 09:05 AM
No explanation for anything. No apology for late reply. No apology for not crediting the gold. Did not address any issues that I raised.

The email literally said.

Thank you for providing the receipts.

I have credited the missing gold to your account.

Worst customer service I have experienced in a long time I'm afraid.

What did I say? Event ends anddddddd BOOM, ticket resolved.

Joeycool
05-09-2012, 09:15 AM
What did I say? Event ends anddddddd BOOM, ticket resolved.

You were spot on with that Sez!

QPR
05-09-2012, 09:53 AM
You were spot on with that Sez!

I would tell them they are taking the pi...ss and you want some sort of compensation

Joeycool
05-09-2012, 09:56 AM
I'm pretty sure they dont care! I feel lucky to have got anything out of them at all to be honest mate

QPR
05-09-2012, 11:27 AM
I'm pretty sure they dont care! I feel lucky to have got anything out of them at all to be honest mate

I agree with that buddy. The reply I got seemed very generic which, after waiting a week IMHO is not on.