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Joie
07-24-2012, 06:24 PM
I just had over 20,000 vanish from my vault. I was not fighting a boss or anything for that matter. I was looking over units and noticed it vanish. And yes it was all vaulted and not taken in battle. Anyone else ever had this issue?

echus14
07-24-2012, 06:28 PM
On behalf of the newest unit in the game, "Safecracker" would like to say "Hi, and thank you".

But seriously, best send an urgent ticket to customer support. You'll probably need that cash for the Epic Boss event if I understood what I read correctly.

The_Red
07-24-2012, 06:31 PM
I just saw it as well - my vault went from 205k to about 196k. Kinda BS.

Joie
07-24-2012, 06:42 PM
Thanks red, sorry it happened to you but at least I know I'm not insane. I sent a ticket so we shall see....

The_Red
07-24-2012, 06:45 PM
Thanks red, sorry it happened to you but at least I know I'm not insane. I sent a ticket so we shall see....

I actually saw it happen - my gold went downwards with the "rolling" stuff it does when you get gold or spend gold. Was annoying. If you hear anything - let me know. Im not going to complain about 10-20k gold. Assuming it was just a server update with the boss event update.

Ive got enough free things with network connections failing and allowing multiple boxes opened in a min or two.

echus14
07-24-2012, 07:03 PM
Yesterday there was inflation (or was it deflation) in the virtual economy. Today, there is direct source taxation. I swear KA is getting more and more realistic by the day ;D

Joie
07-24-2012, 07:39 PM
Ahhh virtual gree tax, that makes sinc :)

Vedder
07-24-2012, 08:17 PM
This happened to me tonight too!! I was like what the heck! I guess I will put in a ticket too... That's jacked up...

CJ54
07-24-2012, 08:18 PM
Hey guys,

We're looking into this now. Can someone tell me if logging out and back in restores the money total? We want to make sure this isn't a data issue.

-CJ

Joie
07-24-2012, 08:26 PM
I will try right now dj

Joie
07-24-2012, 08:31 PM
Well I was the ultimate dumbass, I did look where my money was at before I logged off and shut down, so I ca not answer your question. What a complete moron move. Can someone kse help please

echus14
07-24-2012, 08:39 PM
@GREE - lots of people probably don't even realise that money has disappeared (or even if they do, how much). Just do a goldwill (oops, sorry ... should be goodwill) gesture of a 50,000 gold credit across the board. Hey, it doesn't actually cost you anything in real life, right? :)

Hapl0
07-24-2012, 08:59 PM
I second echus in this.

CJ54
07-24-2012, 10:06 PM
Okay, we're pretty sure we know what happened here. Job requirements were added for some monsters in the currently-highest-level-maps of the game. This change (and some other stuff, like bosses) was pushed out as part of a data release.

Data releases won't take effect until you log out and back in. So some players who were logged in attacking those monsters were charged those job requirements server-side. It just looked like the money was going down.

We apologize for the confusion this caused, and will be answering the tickets we received about it as soon as we can.

Vedder
07-25-2012, 12:21 AM
Just happened to me AGAIN! I am done with the new maps, till this is straightened out. Well over 20k completely disappeared tonight...

Vedder

Hobtuse
07-25-2012, 12:33 AM
@CJ54: Hi what about those who have no idea if their gold actually went down? I have quests in Darkhome and was doing a quest in Mount Inferno's Cauldron and am not sure if I was affected by the gold tax/decrease. How can I send in a ticket when I do not know if I was affected?

Addyman
07-25-2012, 01:15 AM
I've sent a ticket in, lost 22K gold this morning. Went to vault it and it had vanished. Have updated the game to get the Boss event but still no gold :(

The_Red
07-25-2012, 03:23 AM
Okay, we're pretty sure we know what happened here. Job requirements were added for some monsters in the currently-highest-level-maps of the game. This change (and some other stuff, like bosses) was pushed out as part of a data release.

Data releases won't take effect until you log out and back in. So some players who were logged in attacking those monsters were charged those job requirements server-side. It just looked like the money was going down.

We apologize for the confusion this caused, and will be answering the tickets we received about it as soon as we can.

*sign* I noticed that this morning when I was attacking monsters. Would have been nice to not lose gold without it telling us why. The money keeps disappearing, which is annoying, and makes things tough to plan for building.

Anyhoo - thanks for looking at it. Ive lost about 100k thus far. And as was mentioned above, its pretty hard to file a tickets for this when I don't know what monsters taking the $$.

P4TR1C14N
07-25-2012, 04:56 AM
The problem is that as a player it becomes so hard to understand the game. For a monster you need equipment, so you buy it... then suddenly some hours later you attack the same monster and it says you to buy once again the equipment while equipment can't vanish... Try to understand it...

Same for gold that dissappears for unknown reason.

In the end... the player is so confused and logging tickets for something you're not sure about is also not what we need. So message to the developers and designers... KEEP IT SIMPLE AND DON'T TRY TO GET MONEY OUT OF EACH SINGLY SMALL FEATURE.

@Red: Naughty boy to use the glitches :).

Durwood
07-25-2012, 05:02 AM
No. I tried that. Last night, while invading and pillaging, my vault went from nearly 50000 to ZERO, instantly.
I sent an urgent ticket in, last night, right after it happened.

Addyman
07-25-2012, 11:24 AM
OK, bizarrely I now seem to have gained a load of gold that I didn't have. Something like 80 to 90K?

WTF is going on?

Durwood
07-25-2012, 11:46 AM
I'm still waiting to regain the almost 50,000 gold I lost last night.

Addyman
07-25-2012, 11:56 AM
I seem to have regained 4 times what I lost lol ?

Joie
07-25-2012, 12:12 PM
The gold was lost because the added requirements for units of the new maps. Ie.... You need such and such armor or weapon to attack this unit. When it was updated some of us tht were on those map inadvertently had the money taken from our vaults. They have replaced the money lost and then some in most cases for the misunderstanding

Joie
07-25-2012, 12:17 PM
Seems like an honest mistake and they are fixing it quickly.I was a little curious why one could got through those maps without any requirements when all the other maps had requirements for the higher units. Still not happy with the value of the new maps, but it is new and free content nonetheless.

MaverickMunkey
07-25-2012, 12:19 PM
I seem to have regained 4 times what I lost lol ?

I don't know if I lost anything but but I could do with the money in my vault being increased by 4 times!

The_Red
07-25-2012, 12:50 PM
Seems like an honest mistake and they are fixing it quickly.I was a little curious why one could got through those maps without any requirements when all the other maps had requirements for the higher units. Still not happy with the value of the new maps, but it is new and free content nonetheless.

I don't have any issue with having had to pay to attack these monsters - I do have issues with money disappearing from my vault when I was trying to save for an expensive upgrade, which I had to give up on because I lost in the neighborhood of 100k in an hour.

Had I known I needed to buy the weapons to attack, I would have farmed and pushed off that cost in time.

Edit: In the end, I'm thrilled with the new map content. Little annoyed with the setup of the Boss event, but I'll live.

Joie
07-25-2012, 01:57 PM
Have they not reimbursed you red. If not, send a ticket and they will

The_Red
07-25-2012, 02:07 PM
Have they not reimbursed you red. If not, send a ticket and they will

I did. I am appreciative. Thanks. In the future, I should have just filed a bug when I noticed that none of the new maps were charging - we even remarked a couple times on the forum about it.

On this note: they're pretty darn quick to respond to bugs. I'm appreciative of the level of service they have.

Addyman
07-26-2012, 05:24 AM
I sent in a ticket and got a good and fast response. Got my gold back plus 75K extra!

Excellent service, thanks!!