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View Full Version : Can you beat 13 minutes?



Dhusagar
03-01-2013, 09:12 PM
There are lots of complaints about the time that support takes to resolve problems, so I thought I would start a "well done support" thread.

I have just had a support issue resolved in 13 - YES 13! - minutes (email to email times).

What is your fastest resolution time?

See post 6 for the new record - 11 minutes!

boneshaker
03-01-2013, 09:16 PM
I got Nancy when I contacted support to x-fer from my old device to new one. I think it took about a day to resolve from when I first contacted support until she had me sorted out. Well done Nancy and thank you very much! She was as nice as she was helpful. Cheers!

Proprioc3ption
03-01-2013, 09:47 PM
I'm trying... just sent a ticket and 5 minutes and counting...

Zenobia
03-01-2013, 09:54 PM
Wow, that's fast! And cool of you to post a "well done" thread about it. :)

Defender11
03-01-2013, 10:43 PM
13 minutes????

I got 1 day as my best (Brian).

Good thread instead of the usual moaning.

Nirmala
03-01-2013, 11:34 PM
mine was resolved in 11 minutes.
I sent the ticket at 10.28 am (concerning dragon tamer), and resolved at 10.39 am (got dragon rider).

Dhusagar
03-02-2013, 12:14 AM
mine was resolved in 11 minutes.
I sent the ticket at 10.28 am (concerning dragon tamer), and resolved at 10.39 am (got dragon rider).

Wow! A new record! I will edit OP

Acidist
03-02-2013, 03:23 AM
For me: the fastest 2 hours and longest 8 days.

a glory a
03-02-2013, 04:23 AM
I emailed 2 days ago to get my account name changed... still hasnt been changed... such a simple task should be done within 30 minutes at most.

Dexter Morgan
03-02-2013, 05:48 AM
Support has been much better as a whole.

The Big Weezy
03-02-2013, 09:34 AM
Changed IGN to reflect guild tag. Took Nancy maybe a day to fix it and email back. I was impressed by her prompt reply, and would do business with Gree Support again. :)

[MoC] Ian McGrath
03-02-2013, 12:06 PM
There are lots of complaints about the time that support takes to resolve problems, so I thought I would start a "well done support" thread.

I have just had a support issue resolved in 13 - YES 13! - minutes (email to email times).

What is your fastest resolution time?

See post 6 for the new record - 11 minutes!

Wow I haven't had any issues but I'm glad to hear they are being taken care of quickly. Well done staff!

JBearden13
03-03-2013, 09:24 AM
They are very nice people.

Sir Marcus
03-03-2013, 11:07 AM
Well done GREE customer service! We appreciate your fast work.

P4TR1C14N
03-03-2013, 03:58 PM
Fastest they helped me is 8 days... Slowest one i am still waiting.

Sorry, you Will not hear me Say support is good.

Winstrol
03-03-2013, 04:02 PM
I'm sure you attached "check" in your mail ;p that's why respond was so fast ha

Bagoftricks
03-03-2013, 06:23 PM
Feb 25 at 21:13 PST the issue was logged .... Still waiting.

I'm going for the longest record :-)

Zesder
03-03-2013, 08:34 PM
My best was within the hour. I remember posting about how amazed I was with the quickness.

My worst was August...still waiting

The Big Weezy
03-06-2013, 12:15 PM
I broke down and purchased my first gems in the last mega LTE so I could finish (H) mode and get two Dawn Heralds blah blah blah. Unfortunately when I bought them with my itunes account they never appeared in the game, and as a subsequent consequence I never finished the LTE heroic. Sent in a ticket 8 days ago now about the issue and aside from the confirmation email that they had received it, nothing in response since.

This was a day after I got my IGN changed within 24 hours of sending a ticket. So I guess I'm W:L is 1:1 right now, though I think I'd rather have that second Dawn Herald than the IGN change...

Ninjasasquatch
03-06-2013, 01:39 PM
I'm hoping for a game transfer response too, hopefully before the LTQ is over so I can finish.

Erick13
03-06-2013, 02:02 PM
I just got an 8 minute reply!

Dhusagar
03-06-2013, 11:26 PM
I just got an 8 minute reply!

Now that is fast!

XxGNUTxX
03-07-2013, 02:12 AM
There are lots of complaints about the time that support takes to resolve problems, so I thought I would start a "well done support" thread.

I have just had a support issue resolved in 13 - YES 13! - minutes (email to email times).

What is your fastest resolution time?

See post 6 for the new record - 11 minutes!

Not exactly sure but somewhere between a week and a half to 2 weeks

Nxy
03-07-2013, 04:46 AM
I hardly hear back from any of the tickets i submit but ya thats awesome that they responded to you in 13 mins. I've played alot of games and never had that happen on any of them. lol

Zenobia
03-07-2013, 11:41 AM
Well, my ticket sent 5 days ago for a simple name change has NOT been taken care of yet. All I asked for was to have [MoC] added to my name. That's it. If they have a ton of tickets you'd think maybe they'd take care of the quickies like that and get them out of the way then deal with the time-consuming ones like accusations of someone being a hacker. Ah, well. I just don't know how long to wait to assume they're not going to answer that one and send a new one.