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View Full Version : Major energy glitch in new battle HELP.



Maestro
06-14-2013, 12:15 PM
Major KA battle issue. I lost 3 hits worth of energy on 1 attack vs the dl leader. Then on my 4 th attack it did a 20 gem energy refill when i pressed the attack button. I then attacked 1 time and it worked then on the second attack it did an energy refill when I pressed attack again. So far I'm out 40 gems when I pressed the attack button! Help.
If this keeps up there is no way to fight in this event!

JPFAS
06-14-2013, 12:16 PM
It's happening a lot. A full health bar will disappear with only 2/3 hits.

Ssne
06-14-2013, 12:21 PM
Makes me think fondly about the note I got from Gree support earlier today complaining about the 3 hit glitch in MW fight last weekend. They "checked" my records, and I actually was receiving 4 hits. No explanation given about why my wins only went up by 3.

I'm sure we are all still receiving 4 hits, it just "looks" like it's only 2-3.

Do I need to write "sarcasm" on this post?

David.
06-14-2013, 12:22 PM
You guys are lucky to get some hits. I started the war with zero health.
Just a wild guess, but maybe its the amount of health you had left from the last war?? Like when some guilds started with the points they had in the war before

E-I
06-14-2013, 12:24 PM
GREE needs to respond to this ASAP. Four weeks to get an automated message from their support staff just isn't going to cut. it. What a bunch of clowns.

JPFAS
06-14-2013, 12:26 PM
There are also reports of people being debited 250 gems for only ONE refill. This is chaos.

Maestro
06-14-2013, 12:27 PM
I was just ask for screen shots! How do I give a screen shot to show the attack button causing an energy refill. If they can see a 3hit glitch issue in MW why can't they see the attack button causing a energy refill in KA!

Berneburg
06-14-2013, 12:28 PM
I had 25 gems debited from my stach as well. Don't really want to attack again if gems are randomly "stolen" from me. I was not intending to use my Tapjoy gems for wars.

Joie
06-14-2013, 12:29 PM
Same problem here. Def a no gem situation until its all cleared up. And no I was not credited with four hits either.

LegoLass
06-14-2013, 12:30 PM
All members of our guild are experiencing the same issues. Battle health dropping from 1, 2 or 3 hits.

dizzle
06-14-2013, 12:31 PM
same happened to everyone in my guild... i know for a fact i didnt get 4 hits worth of points either

Jailbroken
06-14-2013, 12:32 PM
It's happening to us to. 2 hits energy gone, guild memebers losing 25 gems,,maga attack on guardian not working etc..

serena
06-14-2013, 12:32 PM
Full bar of health and all I got was 2 hits.

Come on GREE we need something sorted ASAP.

Shluggy
06-14-2013, 12:36 PM
is this a ploy for us to buy more gems?

Maestro
06-14-2013, 12:38 PM
This EVENT NEEDS TO BE PUT ON HOLD NOW! Guys without gems are only getting 2 hits then running out of energy. No way to fairly play or compete for anyone with this issue. For gem or free players.

Zenobia
06-14-2013, 12:38 PM
is this a ploy for us to buy more gems?

If so it's backfiring on them in a HUGE way. After the glitches no one in my guild is buying or spending ANY gems in this war until we are 100% positive it has been 100% corrected. It will now likely end up being another free war for us thou we had not decided before now which way we'd go ongems this one.

Zenobia
06-14-2013, 12:39 PM
This EVENT NEEDS TO BE PUT ON HOLD NOW! Guys without gems are only getting 2 hits then running out of energy. No way to fairly play or compete for anyone with this issue. For gem or free players.

Agreed. Tey need to pull the plug while they fix this. Tis is atrocious.

Kjctnorris
06-14-2013, 12:39 PM
Once I used up all my health on initial barrage (I got three hits with full health), I waited for enough health for another hit. Once I got enough, I attacked again. I got the need to use 25 gems message and it took all my health and gave me zero credit for an attack.

Guess this is GREE's way of saying take the weekend off and go outside.

Shluggy
06-14-2013, 12:40 PM
If so it's backfiring on them in a HUGE way. After the glitches no one in my guild is buying or spending ANY gems in this war until we are 100% positive it has been 100% corrected. It will now likely end up being another free war for us thou we had not decided before now which way we'd go ongems this one.

Yep mine too, no gems for us too until its fixed!

Raistlin (AoS)
06-14-2013, 12:41 PM
Half my guild not wanting to take hits and risk losing gems. Already lost so many already!!!!

willb125
06-14-2013, 12:41 PM
I just lost 33% of my health from a server connection error. No hit registered at all.

Berneburg
06-14-2013, 12:41 PM
If so it's backfiring on them in a HUGE way. After the glitches no one in my guild is buying or spending ANY gems in this war until we are 100% positive it has been 100% corrected. It will now likely end up being another free war for us thou we had not decided before now which way we'd go ongems this one.

But if you already have gems, they might randomly be debited for hitting this weird button labeled "attack". Makes me not want to battle at all.

Sirius
06-14-2013, 12:42 PM
Greetings,

We are aware of some issues going on atm and are working to get them fixed asap. Appreciate the patience and keeping things civil folks.

~Sirus

Sigfried
06-14-2013, 12:44 PM
Two refills, one hit from each. No more gems till this major fckup is fixed.

Abeezy
06-14-2013, 12:45 PM
You guys are lucky to get some hits. I started the war with zero health.
Just a wild guess, but maybe its the amount of health you had left from the last war?? Like when some guilds started with the points they had in the war before

No, we had a new member (level 2 never been in a guild or war before) start of with 0 energy. This is pretty ridiculous. My team is frustrated to no end. 20 minutes into 1st war and already behind the 8 ball.

TTKhub
06-14-2013, 12:46 PM
You did nothing about crediting people when they got locked out of the game so what about this time when people are losing real money .surely you have to do something this time.

Tally
06-14-2013, 12:49 PM
Once the problem is fixed, will the players get reimbursed for lost gems??? I was also one of the unfortunate to lose gems.

Sirius
06-14-2013, 12:51 PM
Folks,

Please keep to the forum guidelines. The negative comments are not going to make matters better or speed things along.

We are investigating the refill issues and working on fixes for the other reported issues.

~Sirius

LinkedTim
06-14-2013, 12:52 PM
Does anyone else have an active epic boss Keiros? Oddly, the wait time for my next hit on rival from another guild matches my wait to hit Keiros.

Sportsgrunt
06-14-2013, 12:52 PM
Gree at thier best. Major Glitch on Heath. Not getting any gems until they fix this.

flyers3003
06-14-2013, 12:52 PM
So we are expected to be patient and civil as you (GREED) continue to rob us blind?:mad:

Shluggy
06-14-2013, 12:53 PM
PLEASE CAN WE HAVE MESSAGE FROM ADMIN TO SAY WHEN IT IS PROPERLY FIXED. so we can go back into battle. Thanks

skinman
06-14-2013, 12:54 PM
sounds like it is happening to everyone. Sucks I spent 100 gems with the glitch w/o meaning too. Got to save them for the right targets

Sirius
06-14-2013, 12:55 PM
So we are expected to be patient and civil as you (GREED) continue to rob us blind?:mad:

No one is robbing you blind. This was not intentional in the least and we are working to get it fixed asap. Again, please note the forum rules and we should have things working correctly shortly.

We will let folks know when the issue has been resolved.

Maestro
06-14-2013, 12:58 PM
thank you for a prompt response and being Around at the start of the battle weekend. This is very good to see.

Shluggy
06-14-2013, 01:00 PM
No one is robbing you blind. This was not intentional in the least and we are working to get it fixed asap. Again, please note the forum rules and we should have things working correctly shortly.

We will let folks know when the issue has been resolved.

Thank you, much appreciated :-)

Person
06-14-2013, 01:01 PM
Sirius you can't expect people not to be negative if you're taking their money and not even giving them the pixels they deserve.

Sigfried
06-14-2013, 01:02 PM
Bad news , they introduced the 1 hit glitch.

TTKhub
06-14-2013, 01:04 PM
Sorry but I have to agree with the last post

Sigfried
06-14-2013, 01:06 PM
Let us know when it has been resolved? What about the gems wasted. We had people doing power attacks on guardians and it did nothing. The stats are already messed up. A team of 12 totals up 15 wins, no losses and is out of energy. Is that just the cost of war?

Kjctnorris
06-14-2013, 01:09 PM
thank you for a prompt response and being Around at the start of the battle weekend. This is very good to see.
But if he wants a Beverly Hills mansion and a country club membership, and 9 weeks a year in a Tuscan villa, than he's gonna need to take a call when it comes in at noon on a motherf@&$ing Friday.

Berneburg
06-14-2013, 01:09 PM
Bad news , they introduced the 1 hit glitch.


This made me laugh...now back to my fuming.

Sirius
06-14-2013, 01:10 PM
Just an update on the matter, support does have the logs for each hit/refill used during the event and YES those that did have an issue will get the gems back to cover the hits missed. Note this isn't a full refund of everything spent but only a refund for the hit(s) that were missed out on.

I hope that clears things up a bit better on this issue!

Berneburg
06-14-2013, 01:13 PM
Just an update on the matter, support does have the logs for each hit/refill used during the event and YES those that did have an issue will get the gems back to cover the hits missed. Note this isn't a full refund of everything spent but only a refund for the hit(s) that were missed out on.

I hope that clears things up a bit better on this issue!

Sirius are you serious? I did not intend to use the gems your game took from me, but once they were used to refill my energy (from hitting the attack button mind you, not the refill energy button) I used the hits. I would prefer to have those 4 hits deducted from my total and my gems back. It did not select to use gems you game did.

Zenobia
06-14-2013, 01:16 PM
The bigger questions, for me, are two:

1) Clearly, they did something to the mechanics of guild battles. And what they did messed up many aspects of the battles (how much health is used, no credit for attacks made, gems subtracted without authorization of the player, etc.). So my question is this: what exactly were they TRYING to change? What about the game mechanics, once the royal mess has been cleared up, is different this go-around? And why? And why were we not told in advance the battle mechanics would be different?

2) Will those who lost gems without authorizing their expenditure be credited back all gems lost? And in a timely manner? ETA: Sirius replied while I was typing but as Berneburg also replied, there are still questions there.

Zenobia
06-14-2013, 01:19 PM
Sirius are you serious?
And now it's your turn to make me laugh.

And don't call me Shirley.

Yoshi808
06-14-2013, 01:19 PM
Sirius, I commend you for your prompt response along with the resolution to the matter. I copied and pasted your post in my guilds wall. Still waiting for my gold for having the two +2 regen units that's i unstackable ;)

Eddard KFF
06-14-2013, 01:20 PM
If they are indeed trying to change the battle mechanics, a heads up would have been nice.

Vaevictis
06-14-2013, 01:20 PM
Just an update on the matter, support does have the logs for each hit/refill used during the event and YES those that did have an issue will get the gems back to cover the hits missed. Note this isn't a full refund of everything spent but only a refund for the hit(s) that were missed out on.

I hope that clears things up a bit better on this issue!

Actually I think it make it more confusing.

I attacked got and connection error, but think it recorded the hit, used 1/2 my health (missing 1 attack), I attacked again got a spinning cursor, then nothing. Think it recorded the hit again, but then found myself at full health and missing 25 gems. Then used and got 4 attacks from the erroneous gem usage thankfully without a problem.

So are you only going to
1) refund 12.5 gems for the 2 attacks that used 1/2 my health, ignoring the gem usage system error?
2) Or are you only going to refund 6.25 gems for the 1 attack that used 1/2 my health because the gem usage trumps the lost of the health it might have overridden?
3) Or do I get the 37.5 gems for the 2 attacks it used double health for and the 25 for the system deciding to use my gems.
4) or do you only give me my 25 gems back that your system used without my permission?

dizzle
06-14-2013, 01:23 PM
has anyone noticed that it is taking and hour and a half for a full health refill for this war?

itsaklayton
06-14-2013, 01:24 PM
Major KA battle issue. I lost 3 hits worth of energy on 1 attack vs the dl leader. Then on my 4 th attack it did a 20 gem energy refill when i pressed the attack button. I then attacked 1 time and it worked then on the second attack it did an energy refill when I pressed attack again. So far I'm out 40 gems when I pressed the attack button! Help. If this keeps up there is no way to fight in this event!This happened to me exactly as you describe

duc
06-14-2013, 01:25 PM
Has game changed? Fighting guild with members with more than 500 Alliances, has max been increased?

Crissyart
06-14-2013, 01:27 PM
Yes it's happening in our Guild too. I hope it's a new thing now. I'll delete the game.

Generik79
06-14-2013, 01:30 PM
Same problems here. And mega attacks on guardians not working, but gems going down....

Shluggy
06-14-2013, 01:31 PM
Is there any point in putting in a ticket for me? We started first battle 20 minutes in so i managed to get word back before too many gems were lost. but for me, I didn't use any gems first battle but only got 2 hits. My point is we as a guild would have a lot more battle points so far if the glitch wasn't there, even with those who didn't use gems. For me it would be quite fair and even just a gesture if they gave every guild approx 300/400 points per active player which would slightly cover their lack of hits. Problem is this would probably be too much to work out and would infuriate the high gem spenders.
Anyway the glitch doesn't seem to have bothered some guilds, not mentioning any guilds in particular. but 2.5 million already???

dizzle
06-14-2013, 01:32 PM
Has game changed? Fighting guild with members with more than 500 Alliances, has max been increased?

Sometimes it shows over 500 allies but they arent able to bring more than 500 into battle so i wouldnt worry about it, i see it all the time.

the hour and a half refill does screw up my guilds battle times that we have set though.

dizzle
06-14-2013, 01:34 PM
Anyway the glitch doesn't seem to have bothered some guilds, not mentioning any guilds in particular. but 2.5 million already???

lol my guild laughed as i dont think we could even click that fast

Gweo
06-14-2013, 01:35 PM
I would suggest full refund on every gem spent in the war and then reset all points to zero. Effectivelly restarting the war.

Sexy Calindra
06-14-2013, 01:41 PM
Wow! This look like to be total chaos right now! I am at work and cannot play right now. I just tought of looking at the forum to have an idea of the war! Make me wonder if I should participate tonight!!!

Skyraiders
06-14-2013, 01:52 PM
Greetings,

We are aware of some issues going on atm and are working to get them fixed asap. Appreciate the patience and keeping things civil folks.

~Sirus

honestly sirius we are way past keeping things civil......i have never played a game in my life that had more issues than this one....and a company that does not take care of the paying customers when they should....Gree is a joke..soooo tierd of the problems.......FIX IT

Berneburg
06-14-2013, 01:57 PM
My health regen is definitely affected as well. I have a 5% regen modifier from a unit, but having not taken a single hit in our second battle I am just over half full with 3 minutes left to go in the hour long battle. With my modifier I should be almost three quarters full.

Maestro
06-14-2013, 01:59 PM
Sirius pleas note that its not just hits that did not count but that no one wants to leave unused energy if the money may not get reimbursed. No one knew if it would or not. Also in my case I scout for my guild. When the results screen doesn't show up I can't help my team. In some cases I am not sure if I got a win because I was attacked or if it was a mystery win. I didn't want to spend any gems and it should show because I never hit the refill button. But I did need to scout for my team that was then afraid to attack. I never would have used a refill if not for this error. When your lv 131 you don't attack some one that's a lower level to score points but to help your team score points.

Munseyspin
06-14-2013, 01:59 PM
Can we play this money spinner yet without getting (more than usual) ripped off?

Julius Wheezer
06-14-2013, 02:01 PM
You guys are lucky to get some hits. I started the war with zero health.
Just a wild guess, but maybe its the amount of health you had left from the last war?? Like when some guilds started with the points they had in the war before

Nope. It's just broke.
I started with full health, but it disappeared after a couple of minutes whilst waiting for guild mates to take out wall.

Suki
06-14-2013, 02:05 PM
I like the idea of restarting the war, myself, with everything restored.

Zenobia
06-14-2013, 02:07 PM
As Schluggy already pointed out, this glitch has caused problems that cannot be redressed by Gree. Another example is this:

It only happens approximately 1 time per day over the course of a war, that we get a "cash cow" on the other team. Someone level 190-200, with low-to-medium defense, who give each of us that hits him a LOT of CP. I am in the 150s. Finding someone who gives me 300-425+ CP is a very rare thing, and something that NEEDS to be taken advantage of by when it does happen in order for our guild to fare as we should. Today it happened in the first battle. And none of us in my guild could take advantage of it because of all the glitches. So while Gree may fix the problems, we have essentially lost a ton of CP that we can only get back if we are matched against the same guild again, or another with a perfect cash cow, and when we have this many people online again.

Now, obviously that's not going to happen. I'm just pointing it out as another example of how this Gree screw-up has caused damage to guilds and guild members in way that cannot be redressed. There are some aspects of this that will not be corrected and will impact guilds' final standings. I really want to understand why they screwed with the battle mechanics (unless bugs just magically appeared out of the blue with no one touching the code, put in there by faeries) in the first place. What was so important that they HAD to get it coded for this war, and without telling us they were changing something?

goowokji
06-14-2013, 02:20 PM
Oh CREE stop the insanity and fix your issues. I hope everyone is keeping track of how many hits/gems they are losing.

Sexy Calindra
06-14-2013, 02:48 PM
Do not worry! They will fix it.... Monday night! :D

Perhaps GREE got attacked by hackers that got tired to the game..... :D

Honestly, i cant wait to see how my buddies in my guild is thinking of this....

So sad at the end!

Sirius
06-14-2013, 03:19 PM
Greetings,

Just and update folks, the issue has been fixed!! Please note my previous responses in regards to getting a refund for the hits that were missing.

We do appreciate the patience many of you displayed in regards to today's launch.

~Sirius

Eddard KFF
06-14-2013, 03:40 PM
Yup, got my 4 hits per health bar back. Thanks Sirius. Guess it's safe to use gems now?

E-I
06-14-2013, 03:41 PM
When will the refund occur? I am still waiting on a refund from last war for gem refills that only gave me three hits. I, of course, still haven't heard back from a support rep about my tickets.

Shluggy
06-14-2013, 04:02 PM
Greetings,

Just and update folks, the issue has been fixed!! Please note my previous responses in regards to getting a refund for the hits that were missing.

We do appreciate the patience many of you displayed in regards to today's launch.

~Sirius

Thanks Sirius, nothing is perfect, glad you were there to keep things calm :-)

Berneburg
06-14-2013, 04:14 PM
Greetings,

Just and update folks, the issue has been fixed!! Please note my previous responses in regards to getting a refund for the hits that were missing.

We do appreciate the patience many of you displayed in regards to today's launch.

~Sirius

I don't quite understand how you:

1. Reimburse me the energy for hits that never happened (I had 1 hit not "take")
2. How do I get my gems back after the game deducted them when I hit the attack button. Again, I want the gems, not the hits that I was forced to take in order not to waste the bugged refill.

I have seen no response that addresses

TempusDA
06-14-2013, 06:24 PM
So if anyone still having problems.

I had a friend report to me that the problem disappeared for her after re-installing the game.

I am sitting out this war have some RL things I have to take care off this weekend so cannot confirm the problems or solutions my self.

Hope this gets resolved quickly.

If you were still having issues hope the re-install tip helps.

Good luck with wars everyone. :)

Naughty Angel
06-17-2013, 08:05 PM
Way too many glitches in the game!!!!