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Sirius
06-14-2013, 03:32 PM
Greetings folks,

As some of you know, we got off to a rocky start during today's launch of the event. Our team has resolved the health and health pack issues that some of you were reporting to us and they should no longer be an issue in stopping you all from enjoying the remainder of the event.

As an apology for the issues that had occurred today, we are going to be crediting everyone with 50 gems this Monday to help make up for it.

Again, we do apologize for this and hope you enjoy the event.

~Sirius

jonny0284
06-14-2013, 03:50 PM
Gold or Gems? ;)

Munseyspin
06-14-2013, 04:06 PM
And for those of us who lost more than 50 gems to this debacle?

Sirius
06-14-2013, 04:17 PM
I've stated this in a few threads but hope this clears things up on this for you.

"Just an update on the matter, support does have the logs for each hit/refill used during the event and YES those that did have an issue will get the gems back to cover the hits missed. Note this isn't a full refund of everything spent but only a refund for the hit(s) that were missed out on."

Munseyspin
06-14-2013, 04:43 PM
Not overly, but I think you are saying everyone gets 50 gems credit.
Those who lost more, get a refund of their gems plus the 50 gems?

Sirius
06-14-2013, 04:48 PM
Please contact Support and they should be able to credit you gems on what hits missed.

Munseyspin
06-14-2013, 04:56 PM
Thankyou very much.

KennyFPU
06-14-2013, 05:20 PM
Thanks it was a huge headache for sure

E-I
06-14-2013, 08:10 PM
Convenient for us that you wait until Monday to credit back any gems.

pendentive
06-15-2013, 05:54 AM
Sirius - thanks for the notice and glad to hear its fixed.

To battle!!

TempusDA
06-15-2013, 08:56 PM
Sirius - Thank you for your response and it does seem that the problem has cleared up for most people regarding the missing hits.

Please look at this thread.
http://www.funzio.com/forum/showthread.php?58167-Gree-health-regen-still-messed-up

It seems that 1 person at least is still having problem with missing hits.

And a few others are having problems with the health re-gen bonus not working.

Appreciate your efforts, and informing us of Gree's plans on compensating the players that experienced problems with this issue. This is definitely a step in the right direction.

Mystogan
06-16-2013, 09:12 PM
did anyone receive 50 gems yet?

KennyFPU
06-17-2013, 06:42 AM
Not me yet I was wondering the same thing when are we suppose to get them

larrydavid
06-17-2013, 08:39 AM
you'll get them at 3:01PM EST

TDR.sarah
06-17-2013, 12:02 PM
What times that in UTC?

KennyFPU
06-17-2013, 01:45 PM
I haven't received any yet it's Monday and the war is now over

s.m.p
06-17-2013, 03:59 PM
No gems for me too

Smedley
06-17-2013, 05:52 PM
Still no gems. Some members of my guild received gems within minutes of the completion of the war, and many have yet to be credited. Is this expected to be dealt with before starting the new quests?

Valid or
06-17-2013, 05:57 PM
Still no gems. Some members of my guild received gems within minutes of the completion of the war, and many have yet to be credited. Is this expected to be dealt with before starting the new quests?
I am starting to wounder if we might have to submit a ticket, but at the same time, I would think that would crash a already overloaded system.

Big bertha
06-17-2013, 07:24 PM
Greetings folks,

As some of you know, we got off to a rocky start during today's launch of the event. Our team has resolved the health and health pack issues that some of you were reporting to us and they should no longer be an issue in stopping you all from enjoying the remainder of the event.

As an apology for the issues that had occurred today, we are going to be crediting everyone with 50 gems this Monday to help make up for it.

Again, we do apologize for this and hope you enjoy the event.

~Sirius

This makes it seem that everyone would be getting the 50 gems. However, I have not received any yet and it seems I'm not alone. I went ahead a submitted a ticket just in case. I just want to get back the gems I lost.

Valid or
06-17-2013, 08:11 PM
This makes it seem that everyone would be getting the 50 gems. However, I have not received any yet and it seems I'm not alone. I went ahead a submitted a ticket just in case. I just want to get back the gems I lost.
And his other 2 posts seem to be directed at the gem spenders. Myself being one...but I can't say one way or another if my refills shorted me of hits or not...I wasent paying close enough attention.(so I did not submit a ticket as I dident know) My first battles were distracted battles, I had my target..but wasent paying atten to how meny hits I did, was getting ready to go work,talking, doing a hundred different things at once,and hitting a attack button.
So was very happy to hear about the 50 gems for all.

JanKA
06-18-2013, 03:21 AM
We used to be able time our regen for enough hits, but I experienced not being able to do the last hit even if I had 50mins to regen for 2 hits! Is that normal? Had to resort to gems.

Also, CPS awarded was unpredictable even with a much weaker opponent, and with weird losses, what gives?

Anyone else had that?

Berneburg
06-18-2013, 04:41 AM
Greetings folks,

As some of you know, we got off to a rocky start during today's launch of the event. Our team has resolved the health and health pack issues that some of you were reporting to us and they should no longer be an issue in stopping you all from enjoying the remainder of the event.

As an apology for the issues that had occurred today, we are going to be crediting everyone with 50 gems this Monday to help make up for it.

Again, we do apologize for this and hope you enjoy the event.

~Sirius

This does say Gree would be crediting EVERYONE with 50 gems on Monday, correct? Its Tuesday on good old planet Earth, did ANYONE get the 50 gems? And I am not talking reimbursement for erroneous gem usage from hitting the attack or mega buttons (I did get some of my gems back). This indicates a gift from Gree, for all players, for a bad experience.

Gree, how about under promising and over delivering; mantra of many loved companies...

KennyFPU
06-18-2013, 06:09 AM
I agree when are we going to get those gems I sent 5 tickets in on fri when this all started and nothing yet no gems back to me no ticket back to me nothing and they think people are just goin to keep spending money and letting them take the gems back and expect people to not get po about it we have to work for our money now we need an answer gree where are our 50 gems at

Carbonstereoxide
06-18-2013, 06:46 AM
When can we have the compensation of 50 gems Sirius?

King Henry II
06-18-2013, 06:58 AM
Thanks, yeah glitches get us mad because of course they happened in heat of war- thanks for the gems

Shwa
06-18-2013, 08:29 AM
Greetings folks,

As some of you know, we got off to a rocky start during today's launch of the event. Our team has resolved the health and health pack issues that some of you were reporting to us and they should no longer be an issue in stopping you all from enjoying the remainder of the event.

As an apology for the issues that had occurred today, we are going to be crediting everyone with 50 gems this Monday to help make up for it.

Again, we do apologize for this and hope you enjoy the event.

~Sirius

I have not seen these 50 gems. Should we expect them soon?

FisK
06-18-2013, 08:31 AM
I did get hit twice by this bug and it is Tuesday, but I haven't received any Gems yet.
Well they didn't say which Monday - Maybe it is Monday April 1th 2019

Chups
06-18-2013, 09:43 AM
I haven't receive any gem.

E-I
06-18-2013, 09:58 AM
I am still waiting for gem compensation for energy glitches in the previous war. :(

Valid or
06-18-2013, 01:47 PM
Still nothing official yet for gree I see,nor have I received any gems.

LilDagnamet
06-18-2013, 02:11 PM
Still no gems

Miramanee
06-18-2013, 02:11 PM
So where are the gems we were promised??

jonny0284
06-18-2013, 02:56 PM
Are the complainers people who actually lost Gems? Or people who just want freebies? I see 'Posts: 1' , sooooo....

jonny0284
06-18-2013, 02:59 PM
http://i1306.photobucket.com/albums/s576/jonny0284/4C72F506-0EFB-4FFA-B4A0-605C27AE10F3-16184-00000DED6F0529C7_zpsa94237b1.jpg (http://s1306.photobucket.com/user/jonny0284/media/4C72F506-0EFB-4FFA-B4A0-605C27AE10F3-16184-00000DED6F0529C7_zpsa94237b1.jpg.html)

Iron Maiden
06-18-2013, 06:16 PM
I'm a bit curious- I haven't received the gems yet but many that I know have- I did actually use gems but is this for everyone or just whomever gree thought lost hits?

jonny0284
06-18-2013, 06:17 PM
I'm a bit curious- I haven't received the gems yet but many that I know have- I did actually use gems but is this for everyone or just whomever gree thought lost hits?

Everyone. :)

Iron Maiden
06-18-2013, 06:23 PM
Everyone. :)

Except for me... Lol :) well I'll just wait... Patiently.... Well maybe ;) thanks jonny!

Carbonstereoxide
06-18-2013, 07:01 PM
Have finally receive the compensation gems...Thanks..

Big bertha
06-18-2013, 07:19 PM
Have finally receive the compensation gems...Thanks..

Me too! Just wanted to get back what I lost. Yay!

Ratma2001
06-18-2013, 07:20 PM
And still waiting for my Gem replacement not that 50 would cover whats i lost at the start! and before you ask Jonny , yes i did spend gems and yes i do have reciept and no i havent recieved the re-imbursment yet !
and im not free loading for freebies, but some will now get further in current quest with the addtional freebies that they never spent.

Dreadknight
06-18-2013, 07:30 PM
Hi Gree, as promised you delivered what you promised to us.
Thanks

Iron Maiden
06-19-2013, 01:20 AM
And still waiting for my Gem replacement not that 50 would cover whats i lost at the start! and before you ask Jonny , yes i did spend gems and yes i do have reciept and no i havent recieved the re-imbursment yet !
and im not free loading for freebies, but some will now get further in current quest with the addtional freebies that they never spent.

Have you received yours yet? I still haven't and I have two different games- neither has received them. I did purchase gems on both games. Somewhat disappointing knowing many received some :(

ezinap
06-19-2013, 01:11 PM
Thanks for the free Gems!

Chups
06-21-2013, 10:24 AM
Still waiting for my free gems.

Chups
06-21-2013, 10:37 AM
Still waiting for my free gems.

Just got it...all I needed to do is update my KA. Thanks Gree.