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View Full Version : Accidentally bought cash instead of gold



BigRob
06-21-2013, 06:25 AM
Did a search, couldn't find an answer. Anyone know what to do? I emailed GREE, but do I keep the cash on hand or can I deposit it? Will they reverse my transaction? Or swap it for the gold I meant to buy?

l1ster
06-21-2013, 06:29 AM
It happened to me just before the last war. If you've sent in a ticket then they will reverse the cash and credit the gold, but may not be until after the weekend - I didn't get mine back until the following Wednesday. I left my cash on hand - dont get robbed very often. I'm sure if you bank it then they should be able to take it from your bank when they fix it up.

Butt Futter
06-21-2013, 06:29 AM
Send in a ticket and they will fix it. This issue they usually fix rather quickly tbh.


They sometimes let you keep the cash and sometimes they take it back.

BigRob
06-21-2013, 06:31 AM
Thanks, I assumed it could be fixed, albeit slowly, my concern is if I should keep the cash on hand or deposit it in the bank so it doesn't get robbed?

Butt Futter
06-21-2013, 06:42 AM
Leave it. If it gets robbed that's on Gree for being slow. ;)

sister morphine
06-21-2013, 07:00 AM
When I did that I banked the money. They won't steal an extra 10% on top of the charges if that's the concern. If it gets robbed they might take an extra amount cos it'll be your fault for it going walkabout

BigRob
06-21-2013, 07:30 AM
Thanks, I deposited the money and took screenshots of it all, then updated my ticket. Appreciate the help, will wait for GREE now.

Pornogirl
06-21-2013, 07:50 AM
They replied & reimbursed me in 13hours. :) you should alright.

BigMoney
06-21-2013, 12:25 PM
BigRob, I did the same thing. I deposited it, because I'd be an unusually big target if I didn't. I just timed my last NC upgrade to coincide with the start of war because I was no-banking, but then I pulled that bonehead move. I'll let you know if I get a response any sooner than you do.

Lurker
06-21-2013, 02:24 PM
Depositing is ok, they took it out of my bank and gave me the gold.


Thanks, I assumed it could be fixed, albeit slowly, my concern is if I should keep the cash on hand or deposit it in the bank so it doesn't get robbed?

Lurker
06-21-2013, 02:25 PM
Took about a week in my case.


They replied & reimbursed me in 13hours. :) you should alright.

Assault and Flattery
06-21-2013, 03:48 PM
Hello -

Please bank the cash and send in a ticket! If there is no cash to take, there is no gold to give.

TripSD
06-21-2013, 03:52 PM
Did a search, couldn't find an answer. Anyone know what to do? I emailed GREE, but do I keep the cash on hand or can I deposit it? Will they reverse my transaction? Or swap it for the gold I meant to buy?

They will reverse it if you open a ticket and explain.

Claymores
06-21-2013, 08:12 PM
Hello -

Please bank the cash and send in a ticket! If there is no cash to take, there is no gold to give.

I too made the mistake + appreciate your clarification. Since you are so kind with clarifications, can you give a rough estimate of how long I should expect to wait before your colleagues respond/take action?

Should I not hear beyond your estimate should I re-ticket?

BigMoney
06-21-2013, 09:45 PM
I too made the mistake + appreciate your clarification. Since you are so kind with clarifications, can you give a rough estimate of how long I should expect to wait before your colleagues respond/take action?

Should I not hear beyond your estimate should I re-ticket?

Why would you clog up the system further with another ticket on the same issue?

Claymores
06-22-2013, 07:03 AM
Why would you clog up the system further with another ticket on the same issue?

Cos it's my 25 ($40ish) which is not an insignificant amount to me. I'm not in FIGHT CLUB so it's not an insignificant amount of cash I wouldn't care of.

Why did OP ask the question? Cos it's not insignificant to him/her or the others who replied.

Why did Gree rep reply randomly? - no idea

Why did you interject with a pointless/useless post? Only you know

Claymores
06-22-2013, 07:09 AM
Why would you clog up the system further with another ticket on the same issue?

Cos it's my 25 ($40ish) which is not an insignificant amount to me. I'm not in FIGHT CLUB so it's not an insignificant amount of cash I wouldn't care of.

Why did OP ask the question? Cos it's not insignificant to him/her or the others who replied.

Why did Gree rep reply randomly? - no idea

Why did you interject with a pointless/useless post on a topic which is none of your business? Only you know the anwort to that

BigRob
06-22-2013, 09:07 AM
Hello -

Please bank the cash and send in a ticket! If there is no cash to take, there is no gold to give.

Thank you, I appreciate the reply. I banked the cash and sent a ticket so now I will wait.

Claymores
06-22-2013, 09:38 AM
Thank you, I appreciate the reply. I banked the cash and sent a ticket so now I will wait.

Good luck BigRob, but reading between the lines I'm seeing 'don't hold yer breath'