View Full Version : How much time will customer support need in order to process your ticket?

Air Force Vet
07-30-2013, 07:32 AM
The other day, I contacted customer support trying to get a refund on mistakenly purchased limited item. I used my gmail. Anyone knows how much time it took for GREE to respond?

07-30-2013, 07:35 AM
It Vary's Widely.

I would have to say the Average time is around 2 weeks.
However i've gotten responses in a couple of hours and then i've gotten responses in a few weeks (almost a month...where they ask you are you still having this problem? If so please let us know)

07-30-2013, 07:37 AM
I upgrade a vault due to the lag in the game and got it back about a month later

Air Force Vet
07-30-2013, 09:59 AM
So, I should wait atleast one month before contacting support again? Thank you for your experiences.