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View Full Version : My wins / losses and CP points won't register



justsomedood5
08-16-2013, 11:37 AM
Just had 8 wins. After logging out and back in 3 times now I still show a record of 0 wins, 0 losses and no CP. What's going on? Not going to keep gemming if the points won't even register.

Sirius
08-16-2013, 11:40 AM
Were looking into this now folks and should have it cleared up and corrected quickly.

We appreciate everyone's patience while we work on this.

Thanks!

sunfire
08-16-2013, 11:40 AM
Same too zero wins n zero points!! Another failure for first battle in KA...getting damn fustrated!!

Rocco69
08-16-2013, 12:04 PM
This is totally unacceptable; several team mates wins did not register so we lost the first war & wasted Gems on it -

and 50 gems to eveyone wont touch the true impact of this issue

Ssne
08-16-2013, 12:06 PM
Sirius it is very difficult to capture 50 wins in the first place, now we have at least one war that is tainted??

Hanwalker
08-16-2013, 12:06 PM
Gree, thank you for finding new ways to F us at the start of each war. It would be so boring without this.

And I'm sure you will be so confused again by our anger and lack of patience with this crap.

P4TR1C14N
08-16-2013, 12:08 PM
Pfff sirius... Do you realize how silly gree comes out off this once again.

BanDroid
08-16-2013, 12:10 PM
*Sirius... Updates?? COme on man the least you could do is keep updating every few mins!

procsyzarc
08-16-2013, 12:11 PM
Pfff sirius... Do you realize how silly gree comes out off this once again.

Do you think they care?

If they did we wouldn't continuously have these issues

Clipin
08-16-2013, 12:12 PM
This is totally unacceptable; several team mates wins did not register so we lost the first war & wasted Gems on it -

and 50 gems to eveyone wont touch the true impact of this issue

Same in our guild. Fortunately we won. Have a question how does a guild get 2 wins half way through 1st war?

E-I
08-16-2013, 12:15 PM
People, I think we all knew that there would be tons of bugs when this war started. How many times has this been? It is clear they don't have a clue, and yet we buy gems anyway.

procsyzarc
08-16-2013, 12:24 PM
I love to bag Gree as much as anyone but this bug did not cost you any matches. The scores aren't showing against our individual totals but they are adding to the team score otherwise we would have only scored 10k in our first match going by everyone's individual scores.

Guess it is a bug for those on beta, at least that's what caused it in the first MW war

KM KAge
08-16-2013, 12:25 PM
STOP the war until this is fixed. !!!!!!!!!!!!!!!!!!

Murderer of Bunnies
08-16-2013, 12:27 PM
happenning here too

Shluggy
08-16-2013, 12:28 PM
yep, we've just lost our first battle, because of this too. several players not getting their hits registered so had to stop hitting, did not want to waste gems!! this is Greediculous!!

Jerle
08-16-2013, 12:28 PM
We're still investigating what's going on with individual scores not showing.

Bancodilugano
08-16-2013, 12:30 PM
yep, we've just lost our first battle, because of this too. several players not getting their hits registered so had to stop hitting, did not want to waste gems!! this is Greediculous!!

I totally agree

BanDroid
08-16-2013, 12:30 PM
Bull fukin **** man bull fukin ****... Stayed up till late in night jist to get my mood spoilt and getting pissed cos these ****s could not get their act together... Again

Shluggy
08-16-2013, 12:36 PM
We're still investigating what's going on with individual scores not showing.

Yeah but what do we do in the meantime?? i have several officers, big hitters, not getting any points??? we are losing time as well as the battles due to this! Whilst others are on the way to getting their 50 wins and units. It's not really fair now is it!!

Joie
08-16-2013, 12:40 PM
Wow, bugged can't log in during first war, no points "...............hey this must be a gree game

Diadexxus
08-16-2013, 12:41 PM
I agree. It would be only fair to stop the war until fixed.

Perfuzzie
08-16-2013, 12:42 PM
Wow, bugged can't log in during first war, no points "...............hey this must be a gree game

how did you guess ? :D

NinjaHonu
08-16-2013, 12:42 PM
We're still investigating what's going on with individual scores not showing.

Individual scores not calculating but is it adding to the team total???

Eddard KFF
08-16-2013, 12:47 PM
Can't we have one war per month instead of glitch fest every other weekend?

Jerle
08-16-2013, 12:48 PM
Individual scores not calculating but is it adding to the team total??? <-- correct, that's what was happening.

We just pushed a fix that should restore individual score displays.

KM KAge
08-16-2013, 12:49 PM
We're still investigating what's going on with individual scores not showing.

Attack and win not registered. Points not awarded. Big surprise, we lost as our 4 biggest hitters got nothing and stopped. Speaking 9f stopped, STOP this until it is fixed.

procsyzarc
08-16-2013, 12:50 PM
Individual scores not calculating but is it adding to the team total???

Yes people are just trying to blow it out of proportion. Yes it is a problem but not as extreme as some people here claim.

Here is a shot showing that it is quite clearly adding from our current match. Our top 3 scorers are showing less than 4k points but our team score is over 500k

http://i201.photobucket.com/albums/aa276/crazy_scorp/image_zps644badcc.jpg (http://s201.photobucket.com/user/crazy_scorp/media/image_zps644badcc.jpg.html)

Alazzo1
08-16-2013, 12:50 PM
Wasted Gems, wasted time. Maybe it is time to actually do something.

NinjaHonu
08-16-2013, 12:52 PM
Individual scores not calculating but is it adding to the team total??? <-- correct, that's what was happening.

We just pushed a fix that should restore individual score displays.

Thanks for replying to me Jerle. That's what I thought. So everyone still has the ability to win since CP is registering for the team. LOOK AT THE TEAM TOTAL after you hit guys.

Alazzo1
08-16-2013, 12:56 PM
Some players stopped playing because they did not see the stats change. Not sure the overall kept going up for all of the Guilds!

Jerle
08-16-2013, 12:57 PM
Everything should be back to normal now, please post if you're starting to see your individual stats again. This may only apply to new attacks since the patch.

Comxkid1962
08-16-2013, 01:00 PM
No changes noted in my wins and total points. Patch not working.

Cola3
08-16-2013, 01:01 PM
Alright folks...remember the more exciting the war the more the glitches...so be patient!

procsyzarc
08-16-2013, 01:03 PM
Everything should be back to normal now, please post if you're starting to see your individual stats again. This may only apply to new attacks since the patch.

Nothing's fixed we just scored 150k team points since your post but no ones individual total has moved

BanDroid
08-16-2013, 01:03 PM
Nope, not working for new attacks as well, restarted game and phone.

Shluggy
08-16-2013, 01:03 PM
Thanks for replying to me Jerle. That's what I thought. So everyone still has the ability to win since CP is registering for the team. LOOK AT THE TEAM TOTAL after you hit guys.

Maybe so but that first battle was crucial and until right now it wasn't confirmed if the points were adding or not SO WE STOPPED BATTLING. At the point we realised there were problems with a number of our members we had a reasonable lead on our rivals which we would have maintained but then with 15 minutes to go, they obviously were not experiencing the same issues and went for it!! Don't blame them!
It has little to do with the team total, it has a lot to do with not knowing what was going on.
Battling now resuming!!

Rocco69
08-16-2013, 01:10 PM
Its still not fixed - we started a third war & closely watching it - NOT FIXED

Well on a good note im pretty sure we wont be spending any gems this war. i say that becuase lots of the process involves inner rivalry & competition to egg each other on. without any sort of tracking we dont know whats going on.

Second edit - Its not just individual scores not updating; some are not getting their points added to the total either

Rawrimabear
08-16-2013, 01:10 PM
No fix here either.

Jerle
08-16-2013, 01:13 PM
We're still investigating, looks like there might be a second problem with the scores. :( Will update shortly.

Cloud22
08-16-2013, 01:15 PM
No fix for me either, what a shock another great start

NinjaHonu
08-16-2013, 01:23 PM
We're still investigating, looks like there might be a second problem with the scores. :( Will update shortly.

I have to admit this is the first time I feel someone from gree is actually helping to keep the players informed. Thanks Jerle. Also just noticed your footer note! LMFAO!

drofn10zt
08-16-2013, 01:23 PM
why do you guys keep messing with your working system.

The faction we did battle has more event points than what they had beating us.. almost twice as many. None of our stat on main are correct...

I mean geesh.. dont break things that work..
how can anyone trust anything on this event.. really.. I mean we were also down for 15 min afer the event started. with many members reporting they didnt get in until after that...

Freddie22
08-16-2013, 01:25 PM
No fix for me either, what a shock another great start

Still not recording wins or adding to guild total

Alazzo1
08-16-2013, 01:27 PM
How can you have 204 +153+11 378 L and you have scored over 500,000 pts? I get easily confused. You are the
green numbers? Or are you showing the red loses you gave the other Guild?
I know "Total Points" did not post.

Rocco69
08-16-2013, 01:28 PM
I have to admit this is the first time I feel someone from gree is actually helping to keep the players informed. Thanks Jerle. Also just noticed your footer note! LMFAO!

Actually yes; do very much appreciate the updates.
Hey this time how about pushing the inevitable free gems to us mid war? :cool:

MidnightExpress
08-16-2013, 01:28 PM
My beer tab is getting to be huge from All the frustration in this game.... I'm killing and no recording of wins... Why why why, give me another beer....

IAmKnown
08-16-2013, 01:32 PM
This is affecting multiple players in our guild.

Jerle
08-16-2013, 01:32 PM
Found and pushed correction for another potential issue - monitoring for a few to see effects.

cOsMiC-tRiGgEr
08-16-2013, 01:33 PM
You guys are brilliant.. And I'm not talking about gree.

IAmKnown
08-16-2013, 01:34 PM
Tried after last update and still not registering.

IAmKnown
08-16-2013, 01:37 PM
Now confirmed not working for multiple people in my guild.

LilDagnamet
08-16-2013, 01:39 PM
I have at least 5 players in my guild whose points will not register all of whom have lost around 1000 points so far to this "glitch"' so that GREE for another great battle.

Skyraiders
08-16-2013, 01:39 PM
Found and pushed correction for another potential issue - monitoring for a few to see effects.

Try again still not working!!!!!!!!!!!!!!!!!!!!!!!!!!!! just keep pushing buttons......one of them is gonna work sooner or later

Shluggy
08-16-2013, 01:42 PM
we are not getting credited still

BanDroid
08-16-2013, 01:44 PM
Confirmation again that the points are still not updating.

Thanks for the updates keep them coming

E-I
08-16-2013, 01:45 PM
The rumor I am hearing is that Gree did this in purpose to get people to use more gems. People can't tell how well they are scoring so they just keep tapping away.

:p

LilDagnamet
08-16-2013, 01:48 PM
The rumor I am hearing is that Gree did this in purpose to get people to use more gems. People can't tell how well they are scoring so they just keep tapping away.

:p

You heard this as a rumour? It is fairly obvious given their past problems with events (e.g. Events being active and not starting and when they do start the lost time is not credited to the timer).

Sirius
08-16-2013, 01:56 PM
Greetings Folks,

We understand how upsetting and frustrating these issues are to everyone. Please try to keep things civil as our team is doing everything they can to get this fixed as quickly as possible.

Again, we do apologize for this very unexpected problem.

~Sirius

Tigertiger55
08-16-2013, 02:04 PM
A Tragedy of Errors

hellhound604
08-16-2013, 02:05 PM
As far as I can see, individual scores doesn't update, but the points still gets added to the total score of your guild, so it doesnt't really matter. just keep on looking at your total Guild score, and not at your individual scores.

Joie
08-16-2013, 02:10 PM
Here is a novel idea, how about you get your crap together before launching a war..... Yea you guessed it still not fixed here. Great job as always guys

Finsfan
08-16-2013, 02:11 PM
We are having the same problem, but you can't blame gree because your teams stopped fighting because your individual scores didn't add up. It's a team effort and that is the only score that matters. Seems ppl just like to complain in hopes of getting something for free.

Joie
08-16-2013, 02:11 PM
Heck we are still have guys with the down for maintenance error and are having issues logging in.

NinjaHonu
08-16-2013, 02:12 PM
Greetings Folks,

We understand how upsetting and frustrating these issues are to everyone. Please try to keep things civil as our team is doing everything they can to get this fixed as quickly as possible.

Again, we do apologize for this very unexpected problem.

~Sirius

Another problem to look into Sirius. A guild mate attacked the same player 12+ times and all of a sudden his stats dropped by 300k and he lost. Please make sure our stats are not dropping randomly.

procsyzarc
08-16-2013, 02:19 PM
How can you have 204 +153+11 378 L and you have scored over 500,000 pts? I get easily confused. You are the
green numbers? Or are you showing the red loses you gave the other Guild?
I know "Total Points" did not post.

The point was its not adding to individuals but are adding to the team. My guess is since they were the ones targeted it is probably defences that are adding to individual totals but not attacks

procsyzarc
08-16-2013, 02:20 PM
Another problem to look into Sirius. A guild mate attacked the same player 12+ times and all of a sudden his stats dropped by 300k and he lost. Please make sure our stats are not dropping randomly.

Tell him to check his boosts first before wasting supports time

Rocco69
08-16-2013, 02:26 PM
all our individual stats just showed up - perhaps we are finally ok?

Jerle
08-16-2013, 02:33 PM
Just pushed a third and final fix - very confident we've got it this time. Root cause was some stuff getting set to 'never expire', when guild stats are supposed to update every 30 seconds. Flushed that out and stats started showing instantly.

NinjaHonu
08-16-2013, 02:37 PM
Tell him to check his boosts first before wasting supports time

All boost building were up. Where it shows your top units in summary screen it had pelios and then "no item" in a bunch of boxes. But whatever seems to be working now. Was only 2 losses. But still that shouldn't happen.

jchow69
08-16-2013, 02:42 PM
Everything is back correctly now.

hellhound604
08-16-2013, 02:49 PM
Agreed, things seems to be working again....

Colony Colonel
08-16-2013, 03:02 PM
Just pushed a third and final fix - very confident we've got it this time. Root cause was some stuff getting set to 'never expire', when guild stats are supposed to update every 30 seconds. Flushed that out and stats started showing instantly.

can you please set my health to 'never expire'? :)

Tigertiger55
08-16-2013, 03:04 PM
Jerie's sig says it all. He has to fix EVERYTHING

Rocco69
08-16-2013, 03:19 PM
We are having the same problem, but you can't blame gree because your teams stopped fighting because your individual scores didn't add up. It's a team effort and that is the only score that matters. Seems ppl just like to complain in hopes of getting something for free.

Thats missing the point; many teams competing, however friendly, internally as well. Most of my guild not having time to follow this forum & guys like me stuck with trying to rally the troops despite numbers that dont make any sense. It easily cost us the first war without any doubt. Second war, yeah we did just basically stop trying while things got sorted out.

Rocco69
08-16-2013, 03:22 PM
Just pushed a third and final fix - very confident we've got it this time. Root cause was some stuff getting set to 'never expire', when guild stats are supposed to update every 30 seconds. Flushed that out and stats started showing instantly.

Awesome communication; thanks much - Note my ticket was responded to right away also; almost fell off my seat! thanks for getting this done quickly

KM KAge
08-16-2013, 07:06 PM
My recent wins are not being registered again.

Sirius
08-17-2013, 03:37 AM
Hey Folks,

We have our teams looking into it now. Please note like earlier the points etc will count and reflect correctly once fixed.

~Sirius

chimera69
08-17-2013, 04:30 AM
This is now the 3rd time in the past several hours for my guild where a battle doesn't register once completed (and, each time, no battle summary screen pops ups when enter game once fighting is complete). We should be starting our 12th battle right now. Instead we're having a battle #9 again.

Any idea when this will all get fixed and those unrecorded previous battle wins get credited? This repeated playing of the same battle number is starting to make me feel like Bill Murray in "Groundhogs Day."

FisK
08-17-2013, 04:56 AM
We have lost 2 wars because of this bug.
Because some of our players score wasn't even added to the guild total.
We are losing the two wars with less than 1500 pts and our total guild score for those 2 wars, was around 50K pts lower than it used to be for similar battle activity.
The missing score from several big hitters is the only explanation for our low score in those two battles.

Will the guild score be checked and the win/lose battle score corrected?
Don't forget to correct the progress in the "Guild: Tides of War" and "Guild (H): Eye of the Storm" quest too

Rocco69
08-18-2013, 03:12 AM
While it seems that they did eventually fix the totals by player many in my guild claiming they still lost points anyway. this was an unfortunate bug that i hope isnt just a 50 gems to everyone fix, yet in fairness how the heck does Gree sort out who got messed up in what fashion? yuck ive been in situations where there is no good answer so i understand the 50 gems to all crap that by the way il bet we dont even get cause i do think we eventually got individual credits correct. what got messed up was game play & strategy; and badly i might add