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View Full Version : Unable to declare war since 11:10pm PT!! Please help!!!



Iron Maiden
09-09-2013, 09:26 AM
request #905669

Not sure if anyone else is experiencing this but we have been frozen with a war declared screen since 11:10pm Pacific time- we sent tickets in and my request is #905669. This is extremely urgent and we have been unable to declare or fight anyone since the time when it occurred! Please help!

Kronous
09-09-2013, 09:41 AM
must be hung up in the same space as the gems I paid forand haven't seen yet!!

Napalmdude
09-09-2013, 09:55 AM
Thank you for opening the thread I.M.
To Gree; as per initial post, our guild 'Sir Vyper' 931446631 have been unable to declare war since 11:10 PT. At 11:10 we were rated in the top 75 for our war effort. We have 52 members that have dedicated their time and a generous amount of gems to obtain our place. We have now fallen to top 100 and might fall as far as top 150. Most of our members have submitted tickets with no feedback or results so far. Our main window in our Conquest of Kings have a war declare notification, but we are not teamed up or able to interact with the main window. We have screenshots of the stuck window and our position when we were frozen out (top 75).

Please reply to our tickets and advise course of action.

Nicolas the great
09-09-2013, 10:06 AM
My guild, Sir Vyper, are in the same situation. Frozen War Declared page... Almost 11hours since its like that. We need to get a good compensation and reward for this very frustrating situation. All the effort and mountains of gems we used all for nothing.

Lord Vyper
09-09-2013, 10:49 AM
We started our last battle at 10.00 pm PT and it took about 10 minutes to get matched. Immediately after this battle the "war declared" screen appered (none of our members has declared war). Since that time we have this screen without being matched to an other guild.
My guild (Sir Vyper 931446631) did a fantastic job until that moment and we have been on a save place in top 75 with good chances to end again in the top 50. Many members spent a lot of gems and time for that.
We sent several tickets to gree without any reaction.
At the moment we are slowly dropping out of top 100 without any chance to react. The well earned rewards stolen away by another glitch in our favorite game.
I hope gree will give us an answer - but personally I think they will tell us tomorrow that the problem with the frozen "war declared" screen is fixed, followed by a mail "Request #905802: How would you rate the support you received?"

I hope Sirius can help us, but perhaps a single guild (even if continuous in top 50, 75 and 100) is not important enough...
I just feel helpless and sorry for our members
Regards
Vyper

totally me
09-09-2013, 11:38 AM
We are experiencing the same issue. We have been at "war declared" for over 12 hours. We were also in the top 75 aiming to get to top 50. We have sent multiple tickets but there must be no one manning the desk as we haven't had a reply. I refuse to call it the "help" desk. This is simply not acceptable. I doubt we will get any compensation. It will be the usual. We are sorry for the inconvenience.

Lord Vyper
09-09-2013, 01:35 PM
Really no respond yet??

RandomUser
09-09-2013, 01:45 PM
I'd be livid.

Lord Vyper
09-10-2013, 12:29 AM
First answer to our ticket:

Edit: Since it seems that I'm not allowed to post a service respose here I will explain in my words what I got told.

1. They explained how guilds are matched... overall strength of guild, WD rank, how many match ups with the same guild...(Hey, I really know this... this has nothing to do with our issue...)
2. Match up can take up to 1 hour (hell yeah, we were waiting for 16 hours...So what has this to do with my ticket???)
3. It's not possible to declare war during the last hour (Also nothing to do with my ticket... and wrong BTW, this is correct in MW, but not in KA, seems like they use this copy/paste answer in several games without even checking)
4. And.... surprise, surprise... we can not compensate...

No... there is nothing missing - nothing about the real issue we had :)

I really hope that it is ok to post it this way...

It's unbelievable how the support treats us....

LMeMM
09-10-2013, 04:16 AM
Vyper after the battle with u, my guild TRK2 had the same problem.
We were unable to fight because of the war declared screen frozen.
I think GREE support dont read the tickets..they send us answers just like the above...
We are very dissapointed, we were in top 75 and finished top 150....now we just want to know what they will do for us. Many members in both guild spend mounts of gems, work hard to coordenate battle times, less hour of sleep..
All this work was for nothing?
Thats how GREE treat us..

Hope they fix it soon.

Silverdoggy38
09-10-2013, 06:29 AM
This is terrible!!! Gree must look into this, the glitch is antagonizing all members of guilds affected!!!

Lord Vyper
09-10-2013, 01:34 PM
Come on gree... There are about 100 really frustrated users and you don't have an answer for us? We really love this game and spent more time and money for it than good for us... And you really have no time to answer here?

Regards
Vyper 'SVC'

Just4fun
09-10-2013, 02:41 PM
I had similar issue where my wins didn't get counted. Got an email from Gree saying they are aware.. I don't give fu*ken rats as* that you are aware I want my dam unit that I fought hard for!! My wins got stuck at 25 and 30! I had 51 wins! Give me my dam Unit Gree or else I'm going Gem free. Yes I am a heavy gem spender! Fix it or else ill start playing runescape!

WinkadInk
09-10-2013, 04:04 PM
BumpIty bump bump

Napalmdude
09-10-2013, 10:27 PM
The fact is that the technical problem was no fault of the players. It was a system fault & I do understand that it has to be investigated so no others suffer the same fate.
The involved players have invested money in the endeavor, working towards a specific goal and expecting a result for their monetary investment. The system fault 'broke' this contract and put the players in a position where the did not get the product they paid for.

In my book, it is the ethical responsibility of the seller/service provider (GREE) to ensure that the involved players receive the product they paid for.

Waiting for response.

shaman01
09-10-2013, 11:21 PM
cool stories bros

nah just kidding, I got the same problem too

bump!

LMeMM
09-11-2013, 02:28 PM
So, what to do now? We dont have any support from GREE support lol!
I was woundering if this happen with top guild...
2 days after this event and there's no solution yet..
just seat and w8 :confused::mad:

giubr
09-12-2013, 04:46 AM
So, what to do now? We dont have any support from GREE support lol!
I was woundering if this happen with top guild...
2 days after this event and there's no solution yet..
just seat and w8 :confused::mad:

The first obvious step is that all members of both guilds should demand their money back from iTunes. IMMEDIATLY!!!

Once iTunes get the same complaint from 50-100 users and has to return the money, it will look bad for Gree and they will look into it.

Please coordinate your guilds to file these complaints IMMEDIATLY! No more waiting

E-I
09-12-2013, 06:28 AM
CJ/Sirius,
How are these guilds going to be compensated? They devoted both a lot of time and gems from Friday-Sunday. Then they are unable to start a battle all day Monday and plummet in rankings. They better be getting something out of this. So far they have gotten a lot of tickets closed without resolution, and occasionally they get a message saying that developers will look into it. There has been no mention of what Gree will do to make things right.

I have a lot of friend in one of those guilds. They worked hard to get into the top 75 before getting locked out. They finished much, much lower because they could not score any CP for the entire last day. Your staff did nothing to respond until the war was over. This is the type of thing that people quit KA over.

Lord Vyper
09-12-2013, 11:06 AM
"Request #905668: How would you rate the support you received?"


Is this a joke? Which support did we get? It's simply unbelievable....

Zenobia
09-12-2013, 11:19 AM
Has Gree REALLY not done anything about these problems? That is nuts!

Sirius
09-12-2013, 11:49 AM
Hey Folks,

Let's keep this in support to work on a resolution to the issues some players experienced. I've passed this along so it's been noted for sure.

Also note the forum guidelines. I know these types of issues can be very frustrating to experience and we do apologize for them.

Iron Maiden
09-12-2013, 01:06 PM
Hey Folks,

Let's keep this in support to work on a resolution to the issues some players experienced. I've passed this along so it's been noted for sure.

Also note the forum guidelines. I know these types of issues can be very frustrating to experience and we do apologize for them.

Thank you Sirius for passing the message along!

Lord Vyper
09-12-2013, 01:14 PM
Thx Sirius, we really love this game (otherwise we wouldn't spend so much time and money for it) and it was very frustrating to feel ignored for our both guilds (Sir Vyper and TRK 2).
Really looking forward to grees answer to our issue.

Regards
Vyper

Krayt
09-12-2013, 05:02 PM
Hey Folks,

Let's keep this in support to work on a resolution to the issues some players experienced. I've passed this along so it's been noted for sure.

Also note the forum guidelines. I know these types of issues can be very frustrating to experience and we do apologize for them.

Hey Sirius
Just wondering why is it whenever I report an issue, Gree's response is sorry we are looking into it but there is nothing we can do for you

E-I
09-12-2013, 06:10 PM
Sirius, is this really and acceptable answer? These people loose one entire day of war and get absolutely nothing? Not even their gems back?

http://s24.postimg.org/5wm24rn4k/0aaba5e0fe3e013057ee0a7c39bb931e.jpg

Lord Vyper
09-13-2013, 07:54 AM
Hey Folks,

Let's keep this in support to work on a resolution to the issues some players experienced. I've passed this along so it's been noted for sure.

Also note the forum guidelines. I know these types of issues can be very frustrating to experience and we do apologize for them.

.Thanks for writing back to us. I am sorry to inform you that we're unable to compensate with gold, gems or units regarding this issue. While I am unable to compensate, I took the liberty to pass your feedback to our developers so that such issues can be taken care of in the future update.I apologize for any inconvenience caused by this and thanks for your understanding in this matter!

Regards,

Dave
GREE Support

Dar SVC
09-13-2013, 09:32 AM
I am hoping that this response is unrelated to Sirius' commitment to keep this under investigation to find a resolution.

Unfortunately it just reinforces why over 100 players feel like they are being ignored... It would be nice to see a coordinated response from Gree. We put alot of time, effort, and $ into this game and all that we ask is to be taken seriously when we have a legitimate issue. Not insulted with responses like 'you can only declare war once per hour' (really - i wonder how both guilds got to be top 75 if they didn't know how to declare war!)

KM KAge
09-13-2013, 09:44 AM
Hey Folks,

Let's keep this in support to work on a resolution to the issues some players experienced. I've passed this along so it's been noted for sure.

Also note the forum guidelines. I know these types of issues can be very frustrating to experience and we do apologize for them.
Actually, what is frustrating is the deafening silence on issues such as this. A comment from a moderator 20 posts ago would have eliminated most of the negative posts and frustration.

LMeMM
09-13-2013, 09:46 AM
Well at least itunes can and give the money back.
They do support us and know how to treat us well!
I just give up sending msgs for GREE support, just ask for your money back from itunes.
The money is back in 5 days, much faster than GREE!
Better luck to all 50-100 members in both guild next war!

Shelob
09-15-2013, 02:07 AM
The only messages I received from GREE are the standard ones. Item close blablabla, we're working on it bla blabla...
No real solution nor compensation has been proposed.
They don't even bother to answer us in person, only preformatted computergenerated answers.
We are really treated like cows, they only want the milk, but they're refusing to give us proper food....

Lord Vyper
09-16-2013, 11:31 AM
Seems like no one from gree has the courage to tell here in the forum that they simply ignore that they messed up the battle weekend for two guilds and they compensate with nothing...
I really hope that this will not happen again or to someone else.

Thx again for nothing gree...
LV

E-I
09-16-2013, 12:06 PM
Everyone who spent gems, please contact itunes and get your money back. Make sure your guildmates know. Gree already wasted your time. Don't let them waste you money too. Unlike Gree support, Itunes support is very responsive.

Iron Maiden
09-18-2013, 08:45 AM
It's a sad they didn't get anything done on this... Though I'm not sure what money iTunes will return for anyone since technically there wasn't much money spent. Which also might be why nothing is getting done in the first place.

Just4fun
09-18-2013, 09:20 AM
I contacted my Credit card company and I got my money right back. I spent so much money on this game and all I get back is we are aware and are working on it. I'm wasn't asking for anything free! I'm asking for the units I'm entitled to when I fought during the war. Spending money on 2 mountains of gold to not get my 50 war prize plus a couple other units. For all the people who did nothing GREE is laughing all the way to the bank!

Zenobia
09-18-2013, 09:37 AM
If this were any company other than Gree I would way I was shocked they still never resolved this. But it's Gree... Glad you got resolution elsewhere, Just4fun. Hope others can do so as well.

Dar SVC
09-24-2013, 07:17 AM
It has now been weeks since this issue, a few days less since Sirius stated that it would be sent back to customer support for resolution. What is the response? Nothing, there hasn't been one.

This is not just unacceptable, it is insulting. I think that the folks who have posted on this page showed great restraint, only asking for what they had EARNED by spending their time and money. What happened to the 'customer' part of customer service.

Its bad enough that this has not yet been resolved, but the radio silence is even worse. If there was never an intention of compensating us for Gree's technical issue, you should not have told us that it would be addressed, or if at let us know when it was decided that nothing would be done. This is how companies ruin their reputation.

One way or the other, we are due the courtesy of a response.....

One last note, thanks to the above posters on ways to be compensated for gems spent without anything in return. My big issue is that this doesn't address the free players in the guild who are just as important to our guild and worked just as hard or harder to see our accomplishment stolen from us.

Shelob
09-27-2013, 09:54 PM
New war started and still no answer concerning the issues of previous war.
Curious if it would take that long if there was a Top 1 guild involved.

Lord Vyper
09-28-2013, 06:52 AM
New war started and still no answer concerning the issues of previous war.
Curious if it would take that long if there was a Top 1 guild involved.

Let me think about it....:confused:

no.:D

Dar SVC
10-01-2013, 07:36 AM
If you ignore your problems, they go away...

My favorite line from this entire debacle is "we can't compensate you, but have forwarded the issue to our developers so that this doesn't happen again" God forbid this happened to a top III guild. Gree would stop everything, move mountains, and ensure that it was solved properly and they got everything that they were due.

Napalmdude
10-04-2013, 01:29 AM
We are being totally ignored now. No response at all anymore.
Soooo many complaints on the forums, but no PR dept. apparently.
Gree is obviously overwhelmed with tickets of all sorts. They admit to it. Understaffed? Under funded? Either way its a matter of time before the lack of PR hit critical mass and KA fails.
If Gree is making a profit, it stands to reason to re-invest some of it to make the customer happy? Happy customers = more profits.
It irritates me to state what I feel is the obvious, so I'm sure there is many factors the players are unaware off. Irrespective of this, the lack of proper support is also obvious and that is what I am commenting on.

Dar SVC
10-08-2013, 06:16 PM
I was upset before when the 'normal' customer service gave us the normal run around / brush off. I'm totally disappointed and have lost all respect for Gree when Sirius specifically tells us it will be resolved and then -nothing

Lord Vyper
10-12-2013, 02:18 AM
I think Sirius post was only to keep us quit.... They never wanted to help us... We are no top 3 guild, only spending some hundred bucks each war not several thousands. So why care about us? But yes, I am also very disappointed from Grees reaction, I was also hoping that we would get help after the post from Sirius - I thought 'ok, now Sirius has seen the problem and we will get help soon'. At that moment I haven't realized that Gree doesn't care for the 'normal' customer...