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View Full Version : Da'ran, the Unseeing not showing in inventory



fernandoefens
09-15-2013, 05:13 PM
Edit: SOLVED on 2013-10-14. Everybody on this thread got the missing prize.



I've finished Twilight of Mankind LTQ & GQ, but I didn't get the grand prize: Da'ran, the Unseeing - 21540/14361.

I do have all other prizes, individual, guild, normal and heroic. I've restarted the game multiple times. Turned off phone. Nothing seems to work.

Did I do something wrong??

(request #999686)

Shluggy
09-15-2013, 05:58 PM
It took me a while to find it, it's in beasts. I got no splash screen either. Finished both H's and it was like well erm yeah, is that it?? I wanted at least fireworks to come out of my phone and a brass band to walk past my house!! Well I got excited anyway!

fernandoefens
09-15-2013, 06:35 PM
Checked the Beast list from top to bottom. It's not there.
:(

Euchred
09-15-2013, 06:47 PM
Well since a goal has to complete in order to receive it it's possible if you closed the game before the goal had a chance to complete and then didn't open it again until the LTQ was over and thus the goal is gone. However that's fairly unlikely, sounds like it might be ticket time.

aephlux
09-15-2013, 06:48 PM
I dont have it either. Finished both individual and guild on heroic but the grand prize is no where to be found. :(

KM KAge
09-15-2013, 06:57 PM
Well since a goal has to complete in order to receive it it's possible if you closed the game before the goal had a chance to complete and then didn't open it again until the LTQ was over and thus the goal is gone. However that's fairly unlikely, sounds like it might be ticket time.
GREE has already responded to the ticket, see "No Credit for Normal ....".

BevFo
09-15-2013, 08:21 PM
I didn't receive it either. I have sent in a ticket so fingers crossed. I hope I haven't played non stop for the last 5 days for nothing! :-(

AndOne707
09-15-2013, 08:39 PM
I hope GREE takes care of this in a timely matter.
There's several folks suffering from not receiving this unit in particular.
:(

BevFo
09-15-2013, 09:00 PM
It's a shame really, unlike most here on the forum I have never had a problem with the game until now. Hopefully it gets sorted.

jmpc
09-15-2013, 09:56 PM
I've finished Twilight of Mankind LTQ & GQ, and I didn't get the grand prize: Da'ran, the Unseeing - 21540/14361.

I do have all other prizes, individual, guild, normal and heroic. I've restarted the game multiple times. Turned off phone. Nothing seems to work.

Did I do something wrong??

I also didn't get the reward for completed the both in heroic mode too !

Generic_Username
09-15-2013, 10:49 PM
A. They will respond with an automated response and the ticket gets closed.
B. They will respond saying they cant do anything.
C. They wont respond at all.
D. They respond and award players (the option everyone wants but also the most unlikely lol)

Shadows
09-16-2013, 01:10 AM
I guess they should rename it to Da'ran the Unseen ;-)

LOL I kill myself sometimes!

Schar
09-16-2013, 01:48 AM
Da'ran the Undelivered(toyouraccount)
+1 for it missing, at least 1 or 2 others in my guild are the same.
I was offline when the LTQ finished, but the G20 prize popped when I logged in next, just not the combined reward.

sister morphine
09-16-2013, 03:49 AM
This sucks! Sadly the response from support (assuming you get one) will be all too predictable - the event is over and prizes distributed. The multiple billionaire president of Gree thanks you for your contributions to his bank balance. :p

Billyfarmer
09-16-2013, 04:43 AM
Me 3, went to bed after a solid day. Was excited when I woke up and saw 19' then 20, and then ..... Where is it. Relogged 2-3 x, then re- install. Then angry ticket. I hope it's like Santa and just appears.

Euchred
09-16-2013, 05:12 AM
Me 3, went to bed after a solid day. Was excited when I woke up and saw 19' then 20, and then ..... Where is it. Relogged 2-3 x, then re- install. Then angry ticket. I hope it's like Santa and just appears.

I see what happened here. It has to do with not completing the goal that awards you the unseeing. You get progress on the goal when you finish heroic but your guild isn't done yet, you go to bed and the event ends as you're sleeping and the goal disappears as intended, you wake up and get the guild prize for heroic but the goal for the unseeing is already gone and therefore can't complete and award you the unseeing.

Quite a system Gree has, next time set an alarm at night to wake up before the event ends and you'll be good.

Smexy
09-16-2013, 05:18 AM
I also did not receive they will not fix the glitch unless enough people complain. 2 in my guild have same issue. I did not get normal or heroic unit.

No Da'ran, the Unseeing - 21540/14361.
No Eye of Da'ran 4380/2920 either

Opened ticket while event going on and they were no help. Stock answers.

Gree we spent time ad energy on this, unreasonable to not fix.

I was online for both guild accomplishments.

Billyfarmer
09-16-2013, 05:08 PM
Shouldn't have to wake at 2 in the morning to get a unit, I get war units when I wake and have gotten other gltq units when I wake. I'm GMt + 8. Come on gree where is my big ass unit already.

fernandoefens
09-16-2013, 06:16 PM
No reply from Gree. Not even an automated one!
I miss Funzio...

aephlux
09-16-2013, 08:26 PM
This is getting frustrating. GREE, please fix this! Give players what they have earned.

aephlux
09-17-2013, 03:47 AM
To my surprise GREE answered my ticket and gave me my prize. It took them less than 48h. Thank you Dave from support. :cool:

Smexy
09-17-2013, 04:37 AM
GOOD JOB GREE... finally

Placed missing units in. shocked..

Whatdoyoumakeofit?
09-17-2013, 02:41 PM
It took a couple time refreshing but it finally showed up in mine :)

Billyfarmer
09-17-2013, 05:58 PM
Have relogged maybe ten times. nothing yet probably because the raid boss event is running so smoothly and not because they hate me?

BevFo
09-17-2013, 11:14 PM
I got mine also! Happy days!

fernandoefens
09-18-2013, 02:56 AM
I haven't got mine yet...

fernandoefens
09-18-2013, 03:08 AM
To those who got the reply: which address did you sent your tickets to? I sent mine to: en-support@gree.net

Billyfarmer
09-18-2013, 04:31 AM
I got a reply, sry we are busy. Ticket went to same email as you have there.

Billyfarmer
09-18-2013, 04:53 PM
And still no unit. Sigh.....

fernandoefens
09-18-2013, 07:47 PM
Me neither... I could really use it for the current Raid Boss Event.

Billyfarmer
09-19-2013, 03:09 PM
Another day still no unit, not that it would be useful about now...

fernandoefens
09-20-2013, 07:13 AM
Same here. Not even an automated reply.
So much time wasted for nothing...

Billyfarmer
09-20-2013, 04:52 PM
Sigh.. Please can I have my unit now ???

King Ben
09-24-2013, 07:34 AM
Sorry to bumping this thread. Not sure if the issue has been resolved for others but I am still hoping that Gree could help me find my Da'ran the 'Lost Unit' ......

King Ben
09-26-2013, 05:19 AM
Gree, this is getting ridiculous. I am still missing the unit. My regret that I cannot be constructive .............

Billyfarmer
09-26-2013, 07:37 AM
Yep, the unit would have been helpful for the epic boss, raid boss and the coming war.

King Ben
09-27-2013, 12:24 PM
Still missing the unit with no resolution

The latest ticket sent is 962084

King Ben
09-28-2013, 05:28 AM
I am just going to flood support with multiple tickets ...

fernandoefens
09-28-2013, 06:40 AM
I'm still waiting for my unit. Sent 2 tickets, never got any reply.

King Ben
09-28-2013, 11:21 AM
Wonder if they would ever look at this. However I would say that priority shd be accorded to those who lost their accounts. Notwithstanding, I am getting pessimistic if this will be addressed, esp when so many events have taken place since then .....

Billyfarmer
09-29-2013, 03:23 AM
If we where in a top 3 guild, there would be no issue, here is your unit sir. But we are 3 rd class citizens if they ignore us long enough we will go away.

King Ben
09-29-2013, 07:28 AM
Well said. Similar to you, this glitch has got me thinking hard my involvement with Gree KA. Still have about 30k gem. Will see how long these would last. Perhaps not getting service is a good thing this round ....

Billyfarmer
09-29-2013, 10:51 PM
Maybe we should have started this thread with a @sirius.

King Ben
09-30-2013, 04:15 PM
@Sirius, are u guys in Gree hoping that we will just go away? There has not been any meaningful response from your organization. Has zombies taken over your god shop? This is absolutely f'up. Ban me if you want to but you guys at Gree are a whole load of craps !!!!!



Maybe we should have started this thread with a @sirius.

CJ54
09-30-2013, 04:29 PM
Guys, we're investigating this. Things got crazy over the last week with the account disassociations, but we are catching up.

King Ben
09-30-2013, 04:34 PM
Cj, thanks for your response. A holding statement like this goes a long way to assure folks that things are being looked into. Much appreciated and look forward to update in due course.

Billyfarmer
10-01-2013, 04:23 AM
I'm also appreciative of this. I will stop sending emails every second day... For a week then well you. Know I gotta do something. Btw I'm here ATM because I didn't keep up with my. Guild in th current ltq and everything went bad. I guess I'll allow another week for them to fix that as well.

King Ben
10-03-2013, 04:26 AM
Just to update, I have a response from support that the issue was due an admin software for which Gree will fix shortly and the unit will be awarded. I will post update once I receive the unit. It has been a relatively 'long' journey, which I understand as there were other more prioritized issue (e.g. dissociation of account). Notwithstanding, appreciate the update given by support.

Billyfarmer
10-07-2013, 01:28 AM
Sigh...groan.. Oh well

King Ben
10-07-2013, 03:52 AM
Just checked, unit not there. I share your sigh ....
Sent a follow up e-mail waiting again .........

fernandoefens
10-07-2013, 09:22 AM
No unit here either...

Billyfarmer
10-10-2013, 01:45 AM
Thread, bump if the current ltq unit can be fixed and awarded why are we waiting

King Ben
10-10-2013, 05:09 AM
Bump again. Even if you have priorities this is a ridiculous wait. Have to start sending tickets again and this time, please do not ask me to stop "spamming", a term that I take offense to. Remember it was your support manager whom told me a couple of days ....... back this will be resolved in a day or two ..........

fernandoefens
10-10-2013, 06:30 AM
I've just sent the ticket again.
Sorry Gree for being so insitent.
We just want the prize for all the time and effort we put into this.
(request #999686)

King Ben
10-10-2013, 03:57 PM
Da'ran the Unseeing has been added to my inventory. KA support, including Chris J, thank you.

Fernandoefens and Billyfarmer, please note and check. Perseverance, mate !!!!

Zenobia
10-10-2013, 04:28 PM
Congrats, King Ben on your perseverance paying off and you finally getting what you should have long ago!

CJ54
10-10-2013, 04:33 PM
Fernandoefens and Billyfarmer, please note and check. Perseverance, mate !!!!

If you guys haven't heard back on this by now, send in another ticket about it. We went looking for other outstanding tickets on this, but I think some of those tickets were lost in the shuffle due to the technical issues we were battling at the time.

Billyfarmer
10-10-2013, 05:16 PM
Hi guys, have sent ticket no 9 and 10. Well done on getting the unit Ben now for me.....and Fernando

fernandoefens
10-10-2013, 08:10 PM
Hi CJ, thanks for the reply.

I re-sent the ticket yesterday. (request #999686)

Billy, please post the ticket ID, hopefully it will help them find it.

King Ben, congrats and enjoy! I'm sure we will too!

King Ben
10-11-2013, 03:39 AM
All, thanks. Now we will have to see when Fernando and Billy get the unit they deserved. Cheers.

Billyfarmer
10-12-2013, 02:29 AM
Unit received, thanks.

King Ben
10-12-2013, 04:42 AM
Great news !!!!

Now for Fernando.

fernandoefens
10-12-2013, 10:25 PM
Bad news.

I got a reply saying "event is officially over, unit is unavailable". I reopened the ticket, but I doubt they will do anything about it.

I'm a free player, so basically I don't exist for Gree. I feel so stupid for spending so much time in this unfair game.

That's it, I give up. Thank you guys. Best of luck.

King Ben
10-13-2013, 01:44 AM
This is so unreal !!!!

CJ - care to comment? I am holding back my initial reaction. Will not be constructive.

JoeDaddy
10-13-2013, 04:23 AM
Bad news.

I got a reply saying "event is officially over, unit is unavailable". I reopened the ticket, but I doubt they will do anything about it.

I'm a free player, so basically I don't exist for Gree. I feel so stupid for spending so much time in this unfair game.

That's it, I give up. Thank you guys. Best of luck.

WTF Gree?? Is this going to happen to me and my missing Raid Boss Phoenix too? Because I can assure you Apple would be receiving a formal complaint and a full refund request from me...

I feel for you Fernando, this is complete and total BS. What's up with this Gree? CJ, Sirius, can you comment on this?

Billyfarmer
10-13-2013, 06:00 PM
Bump this thread, just because it took a long time Fernando should not be penalised for support "losing" his tickets. Ka needs every player available. just filled out my player satisfaction survey. How happy do you think I was.

King Ben
10-14-2013, 03:56 AM
CJ / Sirius, while I do not know the specific of Fernando's case, the description of the ticket closure does not add comfort. Appreciate if you could kindly address this openly.

fernandoefens
10-14-2013, 09:32 AM
Billyfarmer, King Ben, JoeDaddy, thank you guys. I'm giving up.

I tried to re open the ticket twice, but Gree won't accept it.

Everybody on this thread got the unit several days or weeks after the event finished.

So I think the problem with me is that I'm a free player. They just don't care.

I'm going to try other games. I heard Candy Crush has good customer support.


Fernando

KM KAge
10-14-2013, 09:54 AM
Best of luck Fernando. There IS LIFE AFTER KA.

fernandoefens
10-14-2013, 06:17 PM
Good news! I finally got the unit: Da'ran, the Unseeing!

It took 30 days, 9 tickets and 70 forum posts. But it was really worth it, and just in time before the upcoming war!

Thanks everybody for sticking by my side even after your problems were solved.

And a special thanks to GREE (Adam) for putting up with my noisy complaints.

Wooohooo!!