View Full Version : Sirus please help

10-02-2013, 09:47 AM
I have been sending tickets to get my game transfered the will come back and say back up old device to iTunes or cloud I've done that doesn't work or give new character id and old name and id done that too then say we are escalating ur ticket to MW player experience specialist who will bet back to you ASAP then close the ticket I keep explaining with each ticket I have to return the old phone back or I will be charged for it I don't understand what's the problem of why I haven't got my game transfered u have done this in my account on my ipad with no problem
They keep closing my tickets saying problem resolved here is the latest ticket numbers 975004

10-02-2013, 11:36 AM

Thanks for reporting this to us.

We will make sure that someone with Support properly restores your account.

We do apologize for the inconvenience!


10-02-2013, 11:42 AM
Thank you so mush I got my game now 
I can just hug you lol

10-02-2013, 12:20 PM
Below is a copy of my ticket (#974324) sent into technical support:

I'm contacting you in regards to restoring my previous game. I've had to factory reset my phone and ended up wiping out my entire game. Please help!

-Your old character's 9-digit player ID
-Your old character's name and level
Essayons / Level 163
-The 9-digit player ID of the new character showing up on your new device

I'm hoping it's resolved soon.. A faction member had a similar issue happen and lost his game for over two months.. I ended up buying two vaults of gold just last week.. and now this happens. I know you're very busy but the sooner I hear back from you about this matter the sooner I can ease my mind that my account isn't lost! Looking forward to hearing from you.

To add, I just went through my Google Play wallet for September and it totals: $557.78 and just as the month ends, nearing the gold bonus… this happens! Please HELP!


10-02-2013, 01:23 PM

We appreciate you guys reporting this and want to thank you for both your understanding and your patience while your issues are being addressed and resolved.

We will make sure that someone with Support properly restores your account. As a reminder, if you have already submitted a ticket, someone will assist you in a timely manner.

If you need an account to be restored, then please send in a ticket with as much information you can provide and someone will assist you from there!


10-02-2013, 01:53 PM
I really need help about a issue, i am new member here and not allowed to open thread yet thats why writing here. Please and Please check your inbox and help me. Thank you.

10-02-2013, 02:30 PM
I'm having the same issue and I'm a faction leader. Please can someone help me. Below is my email I sent to gree

Theresa, Sep 30 03:42 (PDT):
My iPhone was stolen and I had to get another one. Player id [AAA]sailor80 200272508 1510 gold level 219 and the current level 1 player id on this device is 550336801.Thank you

Timestamp: 2013-09-29 08:51
Player ID: 550336801
Device ID: AEC99FF7-F1D9-4E4B-ADB0-3BE8D5051F6C
Device: iPhone6.1
Status: 200
Account Creation (a): 2013-09-29 08:48
Client: MWIOS
Client Version: 3.8.4
Client Build: 384.0
Game Data Version: mw_20130912_6
Game Data Hash:
Client Properties: 4301A28AE976674ED6191F8CA422319E

10-02-2013, 03:51 PM
Accounted returned! Thank you for all who helped!

10-03-2013, 05:17 AM
I hope mine is returned soon! My faction needs me!