PDA

View Full Version : Thanks gree.........not



ukkiepuk
01-06-2014, 12:25 PM
Last battle, going out with a big bang............not possible with the servers working slower than a snail on crack.

Good job, yet again!!!!

creepa
01-06-2014, 12:29 PM
This server issue is ridiculous.

Smokes
01-06-2014, 12:30 PM
The same thing happened last battle. I sent in a ticket, but you can imagine the response I got.

SnowSnow
01-06-2014, 12:34 PM
yes, we feel the pain... walking into battle with 30,000 points separating us from the next tier of prizes... this is what we get...
Thank you Gree.. Well done... yet again!

Zaz42
01-06-2014, 12:36 PM
Awesome LagFest

Touch Down
01-06-2014, 12:37 PM
Its all good guys! Stop the panic!

We are all having ther same problem. Fact 1

No one is gaining any advantage over anyone else. Fact 2??? (in the last hours of battle)

Gree are making less money as we can't waste gold as fast. Fact 3

All hail the 80s arcade pacman server they are using.

SnowSnow
01-06-2014, 12:39 PM
Its all good guys! Stop the panic!

We are all having ther same problem. Fact 1

No one is gaining any advantage over anyone else. Fact 2

Gree are making less money as we can't waste gold as fast. Fact 3

All hail the 80s arcade pacman server they are using.

Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.

kingofwale
01-06-2014, 12:42 PM
looks like either double prize again or hundreds of people asking for refund.

Touch Down
01-06-2014, 12:42 PM
Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.

Ahhh I see you point! I have added question marks behind dodgy fact 2 ;)

I still think its awesome Gree can't make as much due to their crappy server.

Raws
01-06-2014, 12:46 PM
They wont fix it, it costs money to upgrade server GREE dont spend money

Aquaboo
01-06-2014, 12:47 PM
Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.

I don't get your point - the people above you by 30k would be encountering the same problems too in maintaining their position. A level playing field of difficulties, so you wouldn't be disadvantaged.

Seems you were just doing more poorly than those you were behind.

RealTeflonDon
01-06-2014, 12:51 PM
Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.

Good luck being compensated. We were out of the next tier of prizes last time by 100 points (yet our syndicate total showed us that we had it.)

Still waiting to hear back from that "Crime City Player Experience Specialist"

Touch Down
01-06-2014, 12:52 PM
I don't get your point - the people above you by 30k would be encountering the same problems too in maintaining their position. A level playing field of difficulties, so you wouldn't be disadvantaged.

Seems you were just doing more poorly than those you were behind.

The only way Fact 2 cannot be 100% accurate is if they were doing the sand bagging win streak thingy and were saving their ip rush for the last battle to gain rank.
Then the massive lag ruined their master plan.

Fact 2 still has some weight to it though.

CJ54
01-06-2014, 12:55 PM
It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

Touch Down
01-06-2014, 12:57 PM
It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

Great to hear CJ54. Is it true fixing Carmen had this effect on the server? :)

Anyway nice to hear y'all are looking at fixing the performance.

kingofwale
01-06-2014, 12:58 PM
you guys decided to update server at your most profitable event??? This couldn't be done during a tuesday or something???

Touch Down
01-06-2014, 12:59 PM
you guys decided to update server at your most profitable event??? This couldn't be done during a tuesday or something???

You need to read his post again.

Beezer McCool
01-06-2014, 01:00 PM
Jesus. My synd was 8k IP off top 100. Bought a vault. Maybe used 200 gold before the app just ground to a hault. This is a completely unacceptable error gree.

RealTeflonDon
01-06-2014, 01:01 PM
It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

This was an issue last event too... read what the poster above said...

I have one word for GREE- PATHETIC

Beezer McCool
01-06-2014, 01:02 PM
finished at 102 with 1303 gold in the bank. So mad i can't even see straight.

Raws
01-06-2014, 01:02 PM
It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

You need to majorly upgrade servers which you wont do any time soon because it will mess any event up

Dat Guy
01-06-2014, 01:03 PM
And what about the folks who were one or two wins from accomplishing individual goals and got locked out the last hour of the event? To say this was past reasonable expectations may be the understatement of this very young year.

RealTeflonDon
01-06-2014, 01:04 PM
finished at 102 with 1303 gold in the bank. So mad i can't even see straight.

Happened to me last event too. Missed next tier by 100 points (despite our synd total on multiple devices reflecting we had more than enough to take next tier.).

Its a sham. No other way to put it

Bartolo
01-06-2014, 01:06 PM
I can get into the game but it crashes when I click on the battle icon. doesn't sound like a server issue to me... oh wait, I can get in now. time to start an LTQ!!! yaaaay gotta go buy some gold for this.

SnowSnow
01-06-2014, 01:06 PM
It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.


CJ.. FINALLY... what we have been asking for, for over a YEAR now.. communication...
THANK YOU!!!!

Makes it much easier to swallow when you let us in on what is happening and what you are doing to rectify the situation...

PedroPimples
01-06-2014, 01:09 PM
Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

RealTeflonDon
01-06-2014, 01:11 PM
Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

It had cleared up for the most part mid 2nd day. Now here we are, just like the end of last battle of the last war. Lag-ridden servers.

Bollocks

Dunky
01-06-2014, 01:11 PM
Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

It has never been soooooo laggy as it was this last battle. and yeah.. if u were just inside the tier before the troubles started...u would be out of it without knowing and the other way around.. i say extend the tiers again..

mxz
01-06-2014, 01:15 PM
-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. Have you guys even looked at your packet structure? Its atrocious for a mobile app which should be prioritizing smaller packets and less info.

RealTeflonDon
01-06-2014, 01:21 PM
We're not clear on the cause yet (still), but thanks for all your money.

MollyDolly
01-06-2014, 02:05 PM
Have you guys even looked at your packet structure? Its atrocious for a mobile app which should be prioritizing smaller packets and less info.

No sorry we aren't all hackers like you mxz

MattThomas08
01-06-2014, 02:10 PM
Have you guys even looked at your packet structure? Its atrocious for a mobile app which should be prioritizing smaller packets and less info.

I have this really small pocket in my pants that I can't figure out what to do with. It's inside another pocket. My coworker has a small pocket on his shirt sleeve. I assume you're saying Gree should have small pocket structure like this on their outfits because they're probably California hipsters, right?

SollyLlama
01-06-2014, 02:27 PM
Gree are making less money as we can't waste gold as fast. Fact 3


Gree makes money when the gold is bought - not when it is used.

cditti
01-06-2014, 02:32 PM
Lagtastic..........loading........................ .refreshing....................................... ..................could not connect to server............................................ ..............refreshing.......................... .................................................. ....loading....................................... ......................

RealTeflonDon
01-06-2014, 02:32 PM
"You need a connection to the internet"

Raws
01-06-2014, 04:27 PM
Gree makes money when the gold is bought - not when it is used.

And if people could use it faster they would buy more

tide
01-06-2014, 04:56 PM
Anyone else having problems with gold purchases. Twice now I bought gold never received it. Emailed they several times about it all I get back is due to high volume it may take awhile. Yet they are quick at taking my funds.