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View Full Version : Open ticket closed without fix



Frackoff
02-24-2014, 02:06 PM
I am so sick to death with a certain customer support rep who gives canned statements and answers that have nothing to do with my problem. Now I find out that my ticket was updated as solved and I have not received what I paid for. It never used to be that bad. I think it was updated as such to clear the message que.

Ticket # 1299757

E-I
02-24-2014, 04:57 PM
Gree is the only company in the world that I know of that will close a ticket when they "start looking at it" instead of when they resolve it.