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SnapOpera
03-12-2014, 05:00 PM
Hey guys-Snap Opera here--my apologies for the delay in posting, as our forums were down for maintenance for a bit.

We are currently working on a solid fix for this issue, and the deploy will be out soon.
Thanks for sending in all of the reports, guys!


Edit: There was some additional snags with the fix, but things should be looking okay again soon. Event is extended by SIX hours now, which I'm pretty happy about!

Thanks for being so patient, everybody.

Perfuzzie
03-12-2014, 05:02 PM
its been 6 hrs since the quest started and is still not fixed , 3 hours extension is not fair .... only for Gree of course ...

Totalwar
03-12-2014, 05:07 PM
Be worse for us in UK nearly bedtime here 11pm GMT so by the time we get up and get back from work quest will be nearly finished.

Raghan
03-12-2014, 05:23 PM
Hey guys-Snap Opera here--my apologies for the delay in posting, as our forums were down for maintenance for a bit.

We are currently working on a solid fix for this issue, and the deploy will be out soon. Time will be extended by three hours as well.

Thanks for sending in all of the reports, guys!

SoapOpera, Thanks for the update. Like others here I sent my ticket in almost 5 hours ago for a silly problem on a work night. Now at almost 11:30 pm UK time I will be going to bed shortly. Please can you explain why a paltry 3 hour extension to this quest is fair compensation to those effected. Thank you

StrictNine
03-12-2014, 05:36 PM
Kills are not counting now.

this_is_my_user_name
03-12-2014, 05:40 PM
Mobs there now, no green arrow. Kills not counting. Well done.

Big-G
03-12-2014, 05:53 PM
Please sort this out GREE, the ltq started at 5pm GMT, nearly 7 hours later and it's still not fixed.
A 3 hour extension is not enough for paying customers!

KarenWill
03-12-2014, 05:57 PM
I expected that too, looks like GREE enjoy fu*king us

SnapOpera
03-12-2014, 06:07 PM
Hey guys, it looks like we hit some snags with the fix---I'll keep you updated. My apologies for the frustration!

StrictNine
03-12-2014, 06:26 PM
Hey guys, it looks like we hit some snags with the fix---I'll keep you updated. My apologies for the frustration!

Seems to be working, thanks.

SnapOpera
03-12-2014, 06:31 PM
I edited this post, btw. We're extending the event 6 hours.

KarenWill
03-12-2014, 06:32 PM
I edited this post, btw. We're extending the event 6 hours.

Thanks! It's there and the kills count

Tojo
03-12-2014, 07:26 PM
Thanks. Nice news

Silent follower
03-13-2014, 04:28 AM
Problem gone with a update, thus removed the question.

Raistlin-MN
03-13-2014, 06:07 AM
What time did the event actually start? I woke up this am to work on it and at 7am, I'd swear it said 11 hours left, which would end the quest at 6pm CST or 4pm PST. When I went back I to the game, though, it changed to 8 hours remaining, which would end the quest at 3pm CST, 1pm PST.

So what's the deal here? If the quest did start at 10am PST, the 4pm PST makes sense...the 1pm PST start makes no sense, since the start would have been 5am PST and I know for sure the quest was not running when I woke up yesterday morning.

Please clarify unless there's something horribly wrong with my math (highly possible since I'm only 1 coffee into my day).

Easiest way to answer? What time did the quest actually start?

Tojo
03-13-2014, 08:27 AM
Is timer incorrect? Only has 3 hours
added.

Tojo
03-13-2014, 08:28 AM
Quest started at 1:00pm est and shows
to end at 4:00 pm est.

Raistlin-MN
03-13-2014, 08:53 AM
In that case, the timer would be incorrect. If original start time is 1pm EST, adding 6 hours, as said, would mean it would techincally have started at 7pm EST. Techincally, there should be 6 hours left, not 3 by my reckoning...

Silent follower
03-13-2014, 08:55 AM
Yes, this was actually my question I deleted, as it showed then (correctly) +6 hrs, but now it is showing only +3hrs for me and my guildmates. So where is our extra 3hrs Snapopera promised above and was visible earlier today?

Sim
03-13-2014, 09:51 AM
There was some additional snags with the fix, but things should be looking okay again soon. Event is extended by SIX hours now, which I'm pretty happy about!

Thanks for being so patient, everybody.

No, all my people are reporting that only 3 hours has been added. Please give us the other 3 hours back again! Please, please, please!

Valid or
03-13-2014, 10:05 AM
Acc. to my clock on the quest...it ends in 4 hours...but if you added 6 hours and not 3...shouldn't it be longer?
Thought the event started at 11:00 am pst yesterday with 4 hours left..dosent look like it was 6 hours added..3 hours if I am worng on the 11:00 am start time and it started at 10:00 am pst. Otherwise it looks like 2 hours added.

Raistlin-MN
03-13-2014, 05:06 PM
Well, even with the extension, I fell short by one or two more gem refills. Timer ran out before I could get any more refills after a crash half an hour before the end...I'm still pretty ticked but have minimal expectation that even a ticket could resolve this at all...60 gems wasted trying to rush the finish. Not happy, especially since the start time was screwy (and never confirmed by moderators or devs) and all the confusion over the extension.

With all due respect mods, this fix/concession is still a fail.