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s.m.p
04-03-2014, 11:37 AM
20 minutes ago timer of quest showed 50 minutes left. I was working on level 17/17. Needed only 1 or 2 hits to kill it and got some gems. I had to log out for a couple of minutes. When i logged in again, quest disappeared. No more quest.

5paynes
04-03-2014, 11:40 AM
This happened to someone in my guild, also using gems, and was very close to finishing. Robbed by 30 minutes. Hope you get some assistance with this.

E-I
04-03-2014, 11:44 AM
Hope you get some assistance with this.

Yeah, good luck. But knowing Gree's "customer service" I can pretty much tell you that you are royally screwed.

s.m.p
04-03-2014, 11:44 AM
I hope so. Sent ticket.
This is screenshot

Hobbs
04-03-2014, 11:48 AM
Exactly same with me,working on last boss and clock showed one hour remaining.
Then event disappears,Absolute joke!!
Yet another problem with yet another Quest,let's see the response we get!!
If this one isn't sorted I'm going GEM free or even deleting the game and move onto a game that isn't flawed with each passing Event!

PedroPimples
04-03-2014, 11:49 AM
I spent a lot of gems on this, if I don't get a response I'm done.

Munseyspin
04-03-2014, 11:58 AM
Me too, screwed. Is it because we are UK based, and the clocks changed another Gree time **** up?

Sofussk
04-03-2014, 12:21 PM
I finished lvl 17/17 with 12 min left, I used 240 gems on this stage alone. But no prize, no Unit no boost!
I want my prize before war starts!
This has happened to more in my guild, but apperently only Europe players!

Sofussk, Fire, Metal & Blood

Allegra
04-03-2014, 12:42 PM
I finished lvl 17/17 with 12 min left, I used 240 gems on this stage alone. But no prize, no Unit no boost!
I want my prize before war starts!
This has happened to more in my guild, but apperently only Europe players!
Sofussk, Fire, Metal & Blood

I am Europe based also. I had to kill 17/17 two times to get the last unit.

PedroPimples
04-03-2014, 01:02 PM
I Recieved a reply from support, they accept it finished early, yet they are refusing to do anything . To refund gems or award the unit. This is completely unnaceptable.
Cj, Sirius can you give us some kind of answer why you think it's ok to do this?

Valid or
04-03-2014, 01:13 PM
It was the same for the issue with boss triggering, for me it was one boss every 1-2 hours of play, when I sent a ticket I got a reply back that they know about the issue were working to correct the problem...but as far as I could tell it was never fixed.

Hobbs
04-03-2014, 01:20 PM
Here is my reply from GREE,is this acceptable??

PedroPimples
04-03-2014, 01:28 PM
Exactly the same as I got, didn't post it though cause then they ban us and we can't get answers.

Sirius
04-03-2014, 01:31 PM
Hey Guys,

We are aware of the time issue related to the UK Time change. Passed everyones feedback thus far on up for the issue.

We do apologize for this.

PedroPimples
04-03-2014, 01:34 PM
But what is being done about it? An apology isn't going to help the gems I wasted and the unit I never Recieved

Ratma2001
04-03-2014, 02:54 PM
But what is being done about it? An apology isn't going to help the gems I wasted and the unit I never Recieved

you're Funny expecting Gree to give you something back !, Years ago they would have but now its changed to a one way street...straight into them not back to you, you will get the usual runaround, everyone goes up in arms about just like the SKYPIRATE then it will dissapear into oblivion. If they say Apoligise thats all you will get, been up this road before ! or they may just give you a 50 Gem Gift for inconvienience , either way good luck

KM KAge
04-03-2014, 05:06 PM
The BS meter has hit 10/10. This is not a new problem, it has been going on for well over a year.

It is obviously known within GREE, as the game is shut down during the US time changes.

Jomama1
04-03-2014, 05:30 PM
It hit at least one of my members in US as well as Danish and Swedish members. The boss reset issue had people doing multiple bosses which took longer than it ended early. Gemmers are quitting this game. Make it right. It should be easy to give everyone credit for the level they were in when it ended. Just do it Gree!

Valid or
04-03-2014, 05:50 PM
It hit at least one of my members in US as well as Danish and Swedish members. The boss reset issue had people doing multiple bosses which took longer than it ended early. Gemmers are quitting this game. Make it right. It should be easy to give everyone credit for the level they were in when it ended. Just do it Gree!
The boss reset issue was on the 17 part ltq, not the issue with the epic boss not triggering properly.(which was also not fixed)
Thought I would point that out, as some might think it was the same issue.
That whole ltq had issues from the time it was rolled out.

Sirius
04-03-2014, 06:15 PM
Hey Folks,

Let's try to stay a bit more positive. I totally get folks frustration with this and the other event issues. When we have an update about it all, we will let you all know. Just be patient a bit longer with us.

Appreciated and again, do apologize for the issues that popped up.

Lys
04-03-2014, 06:50 PM
It has been quite hard to do so, as ever since the LTQ began we had not heard a single peep from any of y'all. Not even a 'holy crap, there are issues, we don't know why it happened, but let's dig through the code to maybe find out why.' I get that you all need to focus on getting stuff done for the game itself, but complete silence is a terrible approach to use, especially on an LTQ that was the first of its kind in KA as far as I know, and was utterly littered with issues on every single LTQ chain. Hell, even triggering bosses were nearly impossible early on.

Communication is so bloody important, even if it's just making the same apologies over and over again. Going silent like that was beyond reprehensible.


Hey Folks,

Let's try to stay a bit more positive. I totally get folks frustration with this and the other event issues. When we have an update about it all, we will let you all know. Just be patient a bit longer with us.

Appreciated and again, do apologize for the issues that popped up.

Vclone
04-03-2014, 07:25 PM
I cannot say it better than Lys did. All I can add is this unanswered thread...
http://www.funzio.com/forum/showthread.php?87826-Any-mods-around


Hey Folks,

Let's try to stay a bit more positive. I totally get folks frustration with this and the other event issues. When we have an update about it all, we will let you all know. Just be patient a bit longer with us.

Appreciated and again, do apologize for the issues that popped up.

Jomama1
04-03-2014, 07:57 PM
My earlier point is that the boss reset issue caused people extra time so they were still working on 17 string at last minute. Three people in my guild were on final hits of 17/17 boss when quest ended prematurely. They all would have been done except for the boss reset issue. They are quite upset.

Valid or
04-03-2014, 08:01 PM
It has been quite hard to do so, as ever since the LTQ began we had not heard a single peep from any of y'all. Not even a 'holy crap, there are issues, we don't know why it happened, but let's dig through the code to maybe find out why.' I get that you all need to focus on getting stuff done for the game itself, but complete silence is a terrible approach to use, especially on an LTQ that was the first of its kind in KA as far as I know, and was utterly littered with issues on every single LTQ chain. Hell, even triggering bosses were nearly impossible early on.

Communication is so bloody important, even if it's just making the same apologies over and over again. Going silent like that was beyond reprehensible.

It's all part of gree's family plan and how to make us feel apart of it....
Gree is the parents who are too busy to deal with the kids,
So the kids(us) get unruly to try and get their attention when we need them, then they scold us for crossing the line...
But we did get their attention so we all move closer...

To
Gree
Just joking... J/k :p...maybe...
If I get a ban for this...so be it...

PedroPimples
04-03-2014, 09:18 PM
Hey Folks,

Let's try to stay a bit more positive. I totally get folks frustration with this and the other event issues. When we have an update about it all, we will let you all know. Just be patient a bit longer with us.

Appreciated and again, do apologize for the issues that popped up.

What possible reason do we have to stay positive about this? Give us a reason and we would be. All we are getting at the minute is the run around from support.

syKosis
04-04-2014, 02:06 AM
Exact same thing happened a while back to me. It was for the quest where the reward was TK The Good Queen. Had 3-4 hits left on the final mob when the event ended an hour early. They did not refund my wasted gems. I still play, but have been a free player since then.

PedroPimples
04-04-2014, 04:31 AM
Grees newest response to this issue;
"While I am unable to compensate for this issue, I took the liberty to pass your feedback to our developers so that such issues can be taken care of in the future update. Please be assured that our developers are currently working on these issues to resolve at the earliest.

It is with genuine regret to know that I was unable to address your concern to your expectation despite my honest intentions to remedy to the best of my capabilities."

How is this meant to make us be positive? Stealing our gems, gold and time, then basically say tough?
I'll use my remaining gems this war weekend then I'm finished with the game. Another member of the bonus programme gone.

PedroPimples
04-04-2014, 11:20 AM
Still nothing Sirius, cj or another mod? Still think this is an acceptable issue? Still think we should stay positive over grees total disdain of its customers?
Would you stay positive after paying for somethng and not getting it? Or does that only apply to gree customers?

s.m.p
04-04-2014, 01:08 PM
And this is answer from gree to me

Brian Cyrus, Apr 04 03:15:
Hello,

Thank you for contacting GREE Support. I do apologize for your frustrations regarding our recent event.

While I am unable to compensate for this issue, I took the liberty to pass your feedback to our developers so that such issues can be taken care of in the future update. Please be assured that our developers are currently working on these issues to resolve at the earliest.

It is with genuine regret to know that I was unable to address your concern to your expectation despite my honest intentions to remedy to the best of my capabilities.

Thank you for your understanding in this matter.

Regards,

Brian Cyrus
Gree Support

Jomama1
04-04-2014, 02:34 PM
I am confused. Why can't gree fix this? They admit it was their error but offer nothing to paying customers? What world are we in ?????

The red Baron
04-04-2014, 03:29 PM
I got the same answer for a similar problen, and they did no solve it till next quest.
As i wrote back that this is not acceptable, they told me i should contact itunes to get my money back !

PedroPimples
04-05-2014, 03:40 AM
Got another email from gree.

"Thanks for writing back to us. I sincerely apologize for any inconvenience you may have experienced with this issue. A report has been sent to our Engineers for further investigation. We do not have a time-frame as to when this issue may be resolved. We appreciate your continued patience regarding this.

Regards,

Brian Cyrus"

This is basically there way of saying shut up. We have no time frame so in 5 years your still here maybe you'll get it. Completely unnaceptable. Cj, Sirius just award the items to those who deserve it.

Munseyspin
04-05-2014, 06:15 AM
Being patient and positive as requested. Waiting for your promised update. Please can you communicate this to your "customer service" team who keep closing my ticket. Thanks

Artorius
04-05-2014, 10:50 AM
Answer is don't purchase gems. If you can ween yourselves off purchasing gems and go cold turkey you will not need to ask for refunds or gems. Ok GREE will still screwup every quest but if it costs you nothing but time you then don't have to waste more time reporting the issue and reporting on here. You have to admit it continues to happen and as the saying goes once bitten twice shy. If you almost expect everything to go pear shaped as it usually does why risk your money.
It's like the Titanic sinks would you say this stuff happens and buy a ticket for her sister ship? It might not sink but you have a feeling it will anyway. Don't purchase gems. They are not really bothered about your few quid when you just see two top guilds go head to head in war amassing millions of points in one battle and telling me the went gem crazy. One guild won but we all know who the real winner was. I used to purchase gems but saw the light after far too many poor replies to tickets and thought stuff this I'm out. At first I still wanted to buy to hammer that guy in war I got 450 points off and it was tough not to but I got past it and do you know it's better now I just enjoy the game and company from fantastic people and don't give a toss about gems anymore.

PedroPimples
04-06-2014, 01:23 AM
I won't be purchasing gems anymore, or giving them my time.
I won't waste anymore of either on people who treat well paying customers with such disdain.

Munseyspin
04-06-2014, 08:57 AM
I'm still waiting patiently for the positive outcome. Bryan (my favourite support rep) keeps closing my ticket #1506837. But I tell him "no, hold on buddy", and re-open it. He has helpfully told me there is no timescale on this issue. But I believe Sirius he said he'd post an update, and he's no liar. So hang in there folks.

PedroPimples
04-06-2014, 07:56 PM
He may well post an update, but seeing as there's no timescale it's probably going to be updated in 2034.
To busy eating cheese sandwiches with assault and flattery at the minute.

Munseyspin
04-07-2014, 03:25 PM
Mods been on the forum. How about the promised update on this?

PedroPimples
04-08-2014, 02:24 AM
There just hoping we let it die, just man up and be honest mods.

PedroPimples
04-10-2014, 02:22 AM
Bump diddy bump

Munseyspin
04-11-2014, 12:10 PM
Well that's a week of looking into it. Staying positive and waiting for the promised feedback.

Valid or
04-12-2014, 03:38 AM
If you sent in a ticket when it happened, keep a eye on the emails. They might respond there. But think the best they will do is give ya 300 gems for the inconvenience.

PedroPimples
04-12-2014, 04:39 AM
300 gems isn't close to what I spent and won't give me anywhere near the stat increase I paid for.

Valid or
04-12-2014, 09:26 PM
300 gems isn't close to what I spent and won't give me anywhere near the stat increase I paid for.

Would never claim it was, as I don't know. My guess is based on what I have known gree to do in the past, they have stated they can't award units after the events(all tho I have heard they have), and from people I know and myself included, I have seen them give 300 gems for inconveniences.

PedroPimples
04-13-2014, 04:15 AM
They can award units, they choose not to. I've seen them aware them before, it's just a lie and an excuse they use.
The thing I don't quite get is they've now lost a decent size spender, in the gem bonus programme, rather than just give me the unit that would of cost them Nothing. They would rather lose Income than give away a pixelated prize. It's utter nonsense. Especially when you get the same canned generic response to every issue from support. An then on here mods promise updates, then just disapear and hide as well.

PedroPimples
04-15-2014, 11:16 AM
Still waiting on that update. Or was you just blowing hot air and making that line up?

Munseyspin
04-15-2014, 02:09 PM
Damn you just beat me Pedro, was about to put a lil bump in myself. No doubt they'll have it sorted soon. Have taken sirius's advice and gone in holiday, to keep up the positive mind set. Loving it.

Shluggy
04-15-2014, 08:36 PM
I got a unit after the event once, I got the last box needed open of an event with minutes to go. No unit appeared. Sent a ticket minutes after the event. It took them a few days but they gave me the unit and I didn't even beg. So it is possible for sure. It was a pleasant Gree customer care experience!;)

PedroPimples
04-19-2014, 03:51 AM
If you sent in a ticket when it happened, keep a eye on the emails. They might respond there. But think the best they will do is give ya 300 gems for the inconvenience.

You called it.
So gree think that an 8% attack unit is valued at 300 gems. So why do they charge so much more for it?
Update yet mods? Or still hiding like thieves in the night?

Sofussk
04-19-2014, 05:18 AM
Im still waiting for an explanation or response!
Totally unacceptable handling by Gree, Sirius please respond, this is a farce.

Hobbs
04-19-2014, 05:36 AM
Also still waiting,no response,no update,no units!
Have decided not to buy gems until this LATEST ISSUE is resolved.
They have admitted an error on their part,why not just award the unit to those who spend gems to get it?
It doesn't cost them anything but a little time and would go some to repairing the confidence that the players are losing in this game and company.
FACT they can reward units from previous events!!

PedroPimples
04-19-2014, 09:03 AM
I got a response after hassling them, but that response was 300 gems. It's an insulting offer.
I am off the gem buying as well.

Munseyspin
04-22-2014, 11:54 PM
Nearly 3 weeks, still no response. My ticket has been closed around 8 times with a generic response. I was a little excited when I was referred to a specialist, but it turned out to be one of the normal customer support reps, who promptly closed the ticket without really reading it and gave a generic response.

Still trying to be positive about that the promised response, hope it will given at some stage. Either positive or negative.

Valid or
04-23-2014, 12:04 AM
Nearly 3 weeks, still no response. My ticket has been closed around 8 times with a generic response. I was a little excited when I was referred to a specialist, but it turned out to be one of the normal customer support reps, who promptly closed the ticket without really reading it and gave a generic response.

Still trying to be positive about that the promised response, hope it will given at some stage. Either positive or negative.
Sorry mate, but after all this time you might be out of luck..I would have guessed that you would have got something by now..they normally would do everyone together(for compensation) Pedro and a few others got 300 gems..but they all got it at the same time.

Valid or
04-23-2014, 12:11 AM
Also still waiting,no response,no update,no units!
Have decided not to buy gems until this LATEST ISSUE is resolved.
They have admitted an error on their part,why not just award the unit to those who spend gems to get it?
It doesn't cost them anything but a little time and would go some to repairing the confidence that the players are losing in this game and company.
FACT they can reward units from previous events!!
While I know they have given out reward units in the past after the event...but that was a long time ago now, haven't heard of them doing it in almost a year now.(I would say it stopped when gree got everything switched over from funzio after they bought KA) Everyone I know gets the same reply from them "we can't give out rewards after the fact."
Just because they used to do something in the past...doesn't mean they can/are willing to do it now.

PedroPimples
04-24-2014, 03:56 PM
I would like to navigate everyone to this thread

http://www.funzio.com/forum/showthread.php?89842-The-pros-and-cons-of-Gree-awarding-TAW-a-prize-they-didn-t-earn-(finishing-streaks)/page19

This thread shows gree mods saying if it is a verifiable issue they award the prize. I have email proof from them admitting the problem.
Now cj54 promised an update but had been mysteriously silent, while awarding only 1 team a specific prize. This is clear favouritism. Clear lies on there part. Gree are AGGRESSIVELY monitering anyone talking about this by there own admission, so I expect a forum ban coming.
I feel this needs to be shown so everyone can see the lies the mods and gree spout purely to try and shut people up. If you are in the number 1 spending team, they do fix these issues. If you are not. Though aren't worthy of there time.

This is an utter show of contempt and disdain to 99% of paying customers.

PedroPimples
04-25-2014, 03:30 AM
So I see CJ54 has been on the KA forum, yet has mysteriously decided to ignore this tread yet again.
Why can't you be honest for once in you modding career?

Valid or
04-25-2014, 07:59 AM
I would like to navigate everyone to this thread

http://www.funzio.com/forum/showthread.php?89842-The-pros-and-cons-of-Gree-awarding-TAW-a-prize-they-didn-t-earn-(finishing-streaks)/page19

This thread shows gree mods saying if it is a verifiable issue they award the prize. I have email proof from them admitting the problem.
Now cj54 promised an update but had been mysteriously silent, while awarding only 1 team a specific prize. This is clear favouritism. Clear lies on there part. Gree are AGGRESSIVELY monitering anyone talking about this by there own admission, so I expect a forum ban coming.
I feel this needs to be shown so everyone can see the lies the mods and gree spout purely to try and shut people up. If you are in the number 1 spending team, they do fix these issues. If you are not. Though aren't worthy of there time.

This is an utter show of contempt and disdain to 99% of paying customers.
That is for crime city,
The things they have done for that game to compensate for problems...it ranges from large quantity of gold bars(our gems) through to units.
I am sorry but you can't compair KA to crime city, they run the games separate, and have come no where close to giveing us the same treatment in those reguards. But for fear of being banned I will shut up...

PedroPimples
04-26-2014, 04:51 PM
You can compare because cj clearly states GREE compensate . Not that in cc they do, but the company.
So yes the games are completely different, yet the company is the same. So he has said loudly and clearly that if it is there fault and can be proven they will give the prize.
We all know his hitler like attitude to moderation though will just mean I will be banned and this deleted. He doesn't even have the common decency to give an update like he promised. Just lies and drivel he spews to try and shut people up.

PedroPimples
05-29-2014, 05:40 AM
Bump.
Cj still clearly misleading and not doing as he said.

Quisp
06-09-2014, 01:48 PM
So...
They know this was their fault,
After several attempts my responce is still "sorry" we cant help you with our mistake.

Cj will you ever provide the responce you said was comming?
I'm sure the Itunes store will respond to me if you are to busy.

PedroPimples
06-09-2014, 02:54 PM
Of course he won't. It was a blatant lie by him and he has t even had the decency to say one more thing on this thread.
Go the same as those in the other thread is my answer mate, that's what I did.

Quisp
06-10-2014, 06:12 PM
Hey Tadaah - can you look into this one - before you time but a answer from Gree was promised