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View Full Version : [Reimbursement] Building Upgrade Overcharges



Tadaaah
07-01-2014, 03:12 PM
Hello everyone,

We wanted to take a moment and apologize for the delay in getting this matter resolved. As this matter is now corrected in-game, we will be reimbursing set amounts of in-game 'Cash' over the course of the next few days.

Please remain patient over the course of the next few days as this will take some time and is all being done manually. Thank you all for your patience with this matter.

Dirty Fly
07-01-2014, 04:09 PM
Thank you!

RealLoads
07-01-2014, 04:28 PM
This was the issue about the Cement Factory not working towards upgrades right?

GEMH
07-01-2014, 04:42 PM
This was the issue about the Cement Factory not working towards upgrades right?

The reimbursement is for the issue where players were overcharged when making building upgrades, as a result of server errors and the Cement Factory boost not functioning correctly.

jchow69
07-01-2014, 05:16 PM
Any info on how much cash in being given?

Danger Mouse
07-01-2014, 11:36 PM
Time to start attacking as people suddenly find themselves over vault I'd say :)

goldeagie
07-02-2014, 07:39 AM
Is this being done for all players or only ones that have submitted tickets?

I've only submitted one ticket with screenshots for one of my building upgrades, do i need to submit another ticket for all the buildings that were overcharged??

Tadaaah
07-02-2014, 05:08 PM
Is this being done for all players or only ones that have submitted tickets?

I've only submitted one ticket with screenshots for one of my building upgrades, do i need to submit another ticket for all the buildings that were overcharged??

You do not need to submit any tickets.

bam bam.
07-03-2014, 12:37 AM
Time to start attacking as people suddenly find themselves over vault I'd say :)

Not worth the xp gain mate

Mr Art0is
07-03-2014, 05:35 AM
Fabulous ....

Doc Rumpies
07-03-2014, 08:24 AM
Good news, but when will this actually be fixed for everyone? I'm on iOS and upgrade cost is still not correct by 10%, but I am looking forward to getting (hopefully) a good chunk of cash back.

GEMH
07-03-2014, 10:32 AM
Good news, but when will this actually be fixed for everyone? I'm on iOS and upgrade cost is still not correct by 10%, but I am looking forward to getting (hopefully) a good chunk of cash back.

All credits have now been issued. The fix for the incorrect upgrade costs is in version 4.2 for both platforms.

If you believe that the issue has not been resolved, please send a ticket to the Support Team. Include in your message screenshots which show your total bonuses, and the Upgrade screen which shows the cost of the building upgrade.

Web323
07-03-2014, 02:37 PM
All credits have now been issued. The fix for the incorrect upgrade costs is in version 4.2 for both platforms.

If you believe that the issue has not been resolved, please send a ticket to the Support Team. Include in your message screenshots which show your total bonuses, and the Upgrade screen which shows the cost of the building upgrade.

I guess I will never know if I got the credit since I just collected my buildings

Cromagnon
07-03-2014, 05:33 PM
Will this happen with finishing buildings with GOLD? Game has been taking extra :(

GEMH
07-03-2014, 06:13 PM
Will this happen with finishing buildings with GOLD? Game has been taking extra :(

The compensation which was issued was for in-game cash only. After the issue where extra gold is charged for instant upgrades has been fixed, we will address the matter of possible compensation.

Cromagnon
07-03-2014, 07:03 PM
It just happened today, I submitted a ticket.

The compensation which was issued was for in-game cash only. After the issue where extra gold is charged for instant upgrades has been fixed, we will address the matter of possible compensation.

mugsyny
07-03-2014, 07:41 PM
Hello everyone,

We wanted to take a moment and apologize for the delay in getting this matter resolved. As this matter is now corrected in-game, we will be reimbursing set amounts of in-game 'Cash' over the course of the next few days.

Please remain patient over the course of the next few days as this will take some time and is all being done manually. Thank you all for your patience with this matter.
Hi as your fixing this problem another started which is the free video gold. This has been down for over a week. Please fix, I speak for several players, not only do I purchase gold, but we all get a fair share of gold when watching videos. Can you give us a time frame to when this problem will be fixed. Thank you, mugsy 373795171

bam bam.
07-03-2014, 07:54 PM
I did not get a single dollar. Months ago I sent a ticket about it taking extra and was told to go take a running jump. Now apparently you have issued the refunds but I haven't seen a dollar. Not surprised. Would of been the first time you guys got something right

Freddan
07-04-2014, 02:06 AM
All credits have now been issued. The fix for the incorrect upgrade costs is in version 4.2 for both platforms.

If you believe that the issue has not been resolved, please send a ticket to the Support Team. Include in your message screenshots which show your total bonuses, and the Upgrade screen which shows the cost of the building upgrade.

I disagree it's not solved.
Ticket (#1706508) sent a while ago, before this announcement was posted.
Please check it out if possible. Thanks.

SPWD
07-04-2014, 02:22 AM
Thankyou,should be a few billion coming my way!

Edit,I didn't recieve anything yet!

Mw09P
07-05-2014, 04:31 AM
Will Gree notify us with a popup when the money is returned? I'd hate to be overvaulted right before I face SUP in WD. Money would be gone

ACE/SUPG
07-07-2014, 10:14 PM
Fabulous ....

Thanks for fixing the problem

Easygroove
07-08-2014, 01:46 AM
when is this happening? has it happened already?

Little T
07-08-2014, 01:18 PM
I did not receive a reimbursement for overcharged buildings and upgrades from non-functioning cement plant. Admin said this happened already. I didn't see a pop up or extra monies deposited in my account.

Campy McCamperpants
07-08-2014, 02:12 PM
wow i got my cement factory to level 10 probably 18 months ago so I should be getting quite a boost

Maz
07-08-2014, 03:02 PM
wow i got my cement factory to level 10 probably 18 months ago so I should be getting quite a boost

Onl started roughly 4.0, 4.1 update,.. Not been happening for more then a month or so

Lift Ticket
07-08-2014, 03:26 PM
If Gree submitted credits through in game cash for over charging on upgrades, I should have recieved a windfall of $8-10 billion....I have not got anything.

So when should we be seeing this credit?

Gerard Figallo
07-08-2014, 07:37 PM
Still waiting too receive this refund, would come in handy too help upgrade this new building too level 10

Doc Rumpies
07-08-2014, 09:53 PM
Don't hold your breath, support claims it's working and gave me a whole 80 mil for my reimbursement, despite the fact that the bug cost me billions

BrisingrBoss
07-08-2014, 11:40 PM
I still don't see any extra cash on my vault. and i upgraded a lot while error was happening. i should have at least an extra couple billions in there.

SPWD
07-09-2014, 01:04 AM
I recently received around 3.4b which was nice,UNFORTUNATELY THATS STILL ONLY A THIRD OF WHAT THEY OWE ME,!
They also said I would only getting a percentage of what they owed me which would explain the above but WHY ONLY A PERCENTAGE?

Ridiculous once again!

solowalker
07-09-2014, 05:20 PM
I never paid attention and did the math on my buildings. Did this affect both IOS and Android or just one platform? Since I did not pay attention, and have not received bonus cash in my bank... I expect mine did not glitch?

SPWD
07-10-2014, 08:05 AM
Both I believe,and everyone I know had the same problem

Cobra Kai
07-10-2014, 12:45 PM
Since I have been playing since 2011 I would have expected an increase in my cash flow. However I have received none. So, I am the only person the cement factory worked correctly for?

Maz
07-10-2014, 01:35 PM
Since I have been playing since 2011 I would have expected an increase in my cash flow. However I have received none. So, I am the only person the cement factory worked correctly for?


The issue only happend the last month or two...

bigomoe
07-13-2014, 02:47 PM
thanks for doing this on a mass level as I'm sure most didn't even notice as the percentages are so small. THANK YOU
Seven , 867914876
UnitedWeStand

Hub_Master_General
07-16-2014, 07:07 PM
You do not need to submit any tickets.

How do you know if you received the payment? Thanks

kk92
07-29-2014, 01:27 PM
I still haven't gotten anything back from them yet.