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View Full Version : [Reimbursement] Captain Garuda



Tadaaah
07-03-2014, 04:18 PM
Hi Commanders,

We have issued partial reimbursements for the issues around the Epic Boss, Captain Garuda.

Thanks and apologies for the frustration.

Amxze
07-03-2014, 04:22 PM
What do you mean by reinburstment

Alexindahouss94
07-03-2014, 04:30 PM
Is that the reason why i got some free gold out of no where? Thanks!! Didn't even even know there was a problem, or i forgot lol

Tadaaah
07-03-2014, 04:36 PM
Yes, this was in the form of gold.

Amxze
07-03-2014, 04:39 PM
I didn't receive any lol

Web323
07-03-2014, 04:41 PM
Hi Commanders,

We have issued partial reimbursements for the issues around the Epic Boss, Captain Garuda.

Thanks and apologies for the frustration.

Only for players that used gold?

DILL3NGER
07-03-2014, 04:45 PM
What were the problems? Lol Gree deny wrong doing most if the time and the reimburse when there's nothing wrong looool

Thorm V2
07-03-2014, 04:48 PM
What were the issues & how were reimbursements figured?

Alexindahouss94
07-03-2014, 04:51 PM
What were the problems with that event? As far as i know, everyone thoroughly enjoyed it.

beebs
07-03-2014, 04:55 PM
it's a good start, i got 250 back out of the 800 gold spent, any idea when all gold will be given back?

Ricz
07-03-2014, 05:05 PM
Could you please tell me who gets the gold? Is it players that sent tickets? Because i sent a ticket and i didnt get reimbursed yet..ticket number is (#1692059) thx

SpikeyKit
07-03-2014, 05:26 PM
What about other events?

GEMH
07-03-2014, 06:20 PM
it's a good start, i got 250 back out of the 800 gold spent, any idea when all gold will be given back?

We issued a partial refund based on gold spent during the event to players on iOS due to an incorrect pop-up which said that a reward for 150 kills would be x10 units instead of x1. Android did not experience this issue. We are not providing any additional compensation.

Arc Burn
07-03-2014, 07:02 PM
We issued a partial refund based on gold spent during the event to players on iOS due to an incorrect pop-up which said that a reward for 150 kills would be x10 units instead of x1. Android did not experience this issue. We are not providing any additional compensation.

Dumbest response to one of the many errors I have seen...

bam bam.
07-03-2014, 07:43 PM
When issuing a statement like this. Be transparent from the beginning. Don't start off compensation by confusing the hell out of ur community.

Something like...
"Hi all, we will be issuing a partial gold refund to those players on iOS who received an incorrect pop up stating they would receive x10 units instead of x1. This issue was limited to the iOS platform so we are offering compensation only to those who were affected, not to the community as a whole. If you did not spend gold you will not be receiving any compensation."

Apologies for our 100th screw up of the yr. feel free to get back to ur gambling with crate events and loot chance events kiddies. We love ur money.

Also state what 'partial' means

Thorm V2
07-03-2014, 07:51 PM
Asimilar pop-up was used for the next boss too. We'll be getting more refunds!!

beebs
07-03-2014, 07:56 PM
We issued a partial refund based on gold spent during the event to players on iOS due to an incorrect pop-up which said that a reward for 150 kills would be x10 units instead of x1. Android did not experience this issue. We are not providing any additional compensation.

well i wouldn't of spend any gold if i werent going for the 150 boss reward and why just a partial refund, it ain't like it cost you real money to give it back. it only cost us real money to buy it. this partial refund is a slap in the face and i would be very ashamed if thats all you can do for the people making you all your millions. thanks for nothing

Zippy28
07-03-2014, 11:10 PM
As a red headed droid stepchild
I beg to differ.....when or if we got splash screens. The prize listed for for killing the tenth boss was listed as the top prize. We too were bait and switched. Thank you for your efforts to ensure the problem only affected a portion of the game and proceeding accordingly.

Ozymandias
07-03-2014, 11:40 PM
What were the problems with that event? As far as i know, everyone thoroughly enjoyed it.

confusion over end dates? the 10x final prize confusion?

Spazer
07-04-2014, 09:45 AM
Wow impressive! I got 1,176 gold and I thought that was from the gold program. I guess I got it wrong. Well, this means that I have more golds to come :)
Thank you Admins and Developers!! I will go and write a good review about you folks!!

TKD Benji
07-05-2014, 04:17 AM
Yes thankyou as this was a well deserved re fund as i was a new gold buyer and felt lied to as the splash always said x10 i did not know i had to check forums and research to double check your mistakes and i will continue to buy now
You admit you made a mistake and actually took the time to correct it obviously with many angry customers now remember no more false advertising!!