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Thread: Server Stability Issue

  1. #16
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi all,

    There were still a few issues related to the latest World Domination event that needed to be fixed so below will be the next iteration of WD testing to confirm issues and fixes.

    • TEST World Domination London Vanquished: 7th of Feb 2:00PM - 8th of Feb 6:00AM PST

    We have heard that you would like to hear more details about the issues we are fixing so the following are the issues that we are focusing on:

    Fixed issues for this test:
    • Missing reward information in the Rewards tab
    • Missing images for 'Individual' & 'Division' WD rewards

    Main issues to be confirmed and fixed in the next test iteration:
    • Missing player names in the individual leaderboard
    • Error message appearing when displaying leaderboard
    • Out of sync leaderboards
    • Health pack stored in inventory instead of used in the event.
    • Display of longer campaign duration than the official event scheduled time


    However, all other bug reports (from any other parts of the event) are highly appreciated as it would help us fix things so please contact customer support along with your account details.
    If possible, please attach a screenshot or a video of the issue with your report as this will greatly help us identifying the problem you are facing.

    We thank you all for your patience.

    Kamesennin

  2. #17
    Administrator Karrazz's Avatar
    Member Since
    May 2017
    Location
    Sleep is for people without internet.
    Post Count
    56
    Hi everyone,

    We have managed to get the WD event mostly back on track and we would like to start focusing on the H&V events. For this we will be running an initial short test H&V event lasting 5 hours:

    Honnor & Vengeance, The Warlord: 8th of Feb 8:00 PM - 9th of Feb 1:00 AM PST

    As always, this is a test so please participate at your own risk and avoid wasting any gold.

    Also, if you encounter any technical difficulties, please reach out to our customer service or Player Representatives with your account ID and details as to what you are experiencing. Please note that screenshots or videos are always of great help as it allows us to easily understand and locate what has cause said issue.

    Thank again for your continued patience!


    Karrazz

  3. #18
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi all,

    This is an update regarding the upcoming weekend event and test events next week.

    We apologize for the inconvenience but we found additional issues with the last test iteration for World Domination. Unfortunately this will take longer to fix so we will be running a Frontline “Phongsali Revenge” this weekend instead.
    We are aware there are still some minor issues with Frontline, but we will make sure to compensate players who encounter issues during the upcoming regular Frontline.

    In addition to WD, we also found issues with the Hardcore Boss so we will be running another test HCB next week, which will be followed by an Epic Boss.

    Currently, the tentative schedule for the test events are the below, which we will update once we confirm the exact times/dates:
    • TEST World Domination: Start Time: 12:00am PST, Feb 13th. End Time 12:00am PST, Feb 14th
      Issues we will be verifying on this event:
      • Game takes longer time for matchmaking
      • Error pop up appears while tapping on Leaders tab
      • Health refill pack gets stored in player's inventory when purchased
      • War duration appear to be longer than event settings
      • Application crash during World Domination

      Fixed issues:
      • Matching should no longer cancel itself during a World Domination event
      • Leaderboards should no longer be out of sync during

      Known issues:
      • Hits take an abnormal amount of time to register (sometimes sending back an error)

    • TEST Hardcore Boss: TBD

    As always, test events will not have rewards with bonuses so please participate at your own risk and avoid wasting your gold.

    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get back to the normal event schedule soon.

    Kamesennin

  4. #19
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112

    Compensation for test HCB Chao Phaya

    Hello Modern Warriors,

    We are aware that the recent Test Hardcore Boss “Chao Phaya” was not giving out Daily Points and Rewards. We understand this was unpleasant for you and we are sorry for the inconvenience. Our engineers are working hard to fix the issues and we hope to get a fully functional HCB to you soon.

    Meanwhile we would like to give everyone something that we hope will make up for the inconvenience this issue has caused. You will find the below items with permanent bonuses when you login between Feb 16 and 23:

    • 5% Alliance Attack
    • 5% Air Attack
    • 5% Sea Attack

    Sorry again for the trouble and we hope you enjoy this small compensation package while we prepare a comprehensive one for you to make up for all the issues the Modern War has been facing during the past several weeks.

    We hope you have fun in game!

    Kamesennin

  5. #20
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi all,

    We’re sorry for the last minute notice but we are happy to announce that we have made progress with World Domination. We will be running the first full-length WD this weekend with regular bonus rewards so go rally your troops and prepare for war!
    We are aware there are still some minor issues with WD, but we will make sure to compensate players who encounter issues.

    Below are the details of the event and the issue fixes that we focused on:
    • Normal WD, Hanoi Dethroned: 16th of Feb 3:00 PM - 19th of Feb 2:00 PM PST

    Fixed issues:
    • Application should no longer randomly crash when performing actions during a World Domination event.
    • Error pop-ups when accessing the leaderboards
    • Matching should overall be quicker
    • Leaderboards should now be in sync

    Known issues:
    • We are aware of delays happening in game. The team is still investigating on the issue.

    If you still encounter any of the listed fixed issues or others not listed, please don’t hesitate to contact our customer support with your account details.
    As always, we cannot make fixes in real-time so any improvements will be implemented in the next iteration.

    We really appreciate your continued patience and we hope you enjoy the war!

    Kamesennin

  6. #21
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    [Updated HCB time]
    Hi Modern Warriors,

    This is an update on the next round of test events. We will be running the below two 24H test events, followed by a 48H HCB test.
    The H&V test event will be the first test iteration, but we are running an EB test before HCB to investigate the dummy account matchmaking issues you were encountering during the last test because HCB needs participation in EB to match the day 1 groups.

    • 24H TEST Honor & Vengeance, The Battlelord: 20th of Feb 1:00 AM - 21st of Feb 1:00 AM PST
    • 24H TEST Epic Boss, Ngo Quyen: 20th of Feb 1:00 AM - 21st of Feb 1:00 AM PST
    • 48H TEST Hardcore Boss, Phung Hung: 21st of Feb 4:00 AM - 23th of Feb 4:00 AM PST

    Below are the main issues that we are focusing on during this second iteration of HCB:
    Issues to be further investigated:
    • Dummy account matching issue
    • Issues with daily points after ranking on the daily leaderboard

    If you still encounter any of the listed fixed issues or others not listed, please don’t hesitate to contact our customer support with your account details.
    As always, we cannot make fixes in real-time so any improvements will be implemented in the next iteration, which we will inform you more on here on the forums.

    Thank you for your continued patience and we hope you have some fun during these events!

    Kamesennin
    Last edited by kamesennin; 02-20-2018 at 07:06 AM.

  7. #22
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112

    First stage of compensations

    Hi Modern Warriors,

    First we want to thank you for playing Modern War despite the recent issues with the game. Now that we have begun to bring the regular schedule back, we would like to start rolling out compensation to make up for the issues.

    For the first stage, we will take all the temporary bonuses that were due to expire in January or February and extend their deadlines until the 6th of April. We are still designing a compensation package for you with your community representatives, which will be rolled out in stages soon. The details we will inform you here on the forums.

    Thank you for patience and we hope you enjoy the extended temp bonuses in-game.

    Kamesennin

  8. #23
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi all,

    This is an update regarding the test event schedule next week, which will be followed by a regular World Domination event Helsinki Domination on the following weekend.

    This will be the first test iteration for Raid Boss but we still found issues with the HCB so we will be running a second test. But due to technical requirements we need to run an Epic Boss prior to the HCB for the first group matchmaking to work.

    In addition to the regular testing events, we will also be running a short test Frontline to investigate some countermeasures we are taking during the next server maintenance that is scheduled on Mar. 11.

    [UPDATE #1] Since there was some confusion, we want you to know that there will be no bonuses on the rewards of all the below RB, EB, HCB and Frontline test events.
    [UPDATE #2] The previously scheduled 48H TEST Hardcore Boss was cancelled and there will be a regular Raid Boss Chee Thao during the week with bonuses instead.

    • 24H TEST Raid Boss, Matti Haapoja: 26th of Feb 9:00 PM - 27th of Feb 9:00 PM PST
    • 48H TEST Epic Boss, Havika Moua: 28th of Feb 1:00 AM - 2nd of Mar 1:00 AM PST

      Issues to be further investigated:
      • Dummy account matching issue
      • Issues with daily points after ranking on the daily leaderboard

      Fixed Issues:
      • Goal counter updating issues
      • Health refill popup issues

    • 12H TEST Frontline: 28th of Feb 9:00 PM - 1st of Mar 9:00 PM PST

    As usual, bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details. We cannot make fixes on the fly so we will implement improvements in the next iteration along with details about the issues that we are focusing on.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin
    Last edited by kamesennin; 03-01-2018 at 07:35 AM.

  9. #24
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112

    Downtime for server maintenance

    Hi Modern Warriors,

    Our team has been working on event specific issues and now we will begin working on system-specific tasks (e.g. Log server, monitoring services etc.). To conduct some of these server maintenance tasks, we will need some server downtime.

    The first scheduled maintenance will involve 2 hours of downtime on March 1st, 1:30-3:30 AM PST.
    We will update you here for any future scheduled maintenance.

    We are sorry for the inconvenience and we hope you have fun in game.

    Kamesennin

  10. #25
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi all,

    We will be running the another test iteration for Honor & Vengeance test event.
    Sorry for the inconvenience but we would like to run this short 12hr test to verify some issues and fixes we made in the last test iteration.

    As always, since this is a test event, there will again be no bonuses on the rewards so please avoid wasting your gold.

    • 12H TEST Honor & Vengeance, Icy Clash: 1st of March 5:00 PM - 2nd of March 5:00 AM PST
      Issues to be verified:
      • Incorrect leaderboard display

      Fixed Issues:
      • Delayed leaderboard rank update

    If you encounter the above issues or any other, bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details.
    We cannot make fixes on the fly so we will implement improvements in the next iteration.

    In addition, the previously scheduled 48H TEST Hardcore Boss was cancelled and there will be a regular Raid Boss Chee Thao during the week with bonus rewards instead.
    • Raid Boss, Chee Thao: 5th of March 3:00 PM - 9th of March 3:00 PM PST

    Thank you for your continued patience and we hope you enjoy the regular Raid Boss!

    Kamesennin

  11. #26
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    112
    Hi Modern Warriors,

    We are delighted to announce that we have resolved most of the major blocker issues in the events and will be returning to the normal event schedule from March 2nd 3PM PST! This means that the events will run with bonuses on the rewards and we will return to the same event cycle as before the server incident.
    We apologize for the inconvenience, but please understand that we are still aware and will continue working on fixing the non-blocker issues and lags that remain in-game.

    We really appreciate your patience through this whole testing process and are currently working on the compensation plan with your community representatives for all your trouble.

    Now that we are officially ending event testing, I will close this thread.
    Please see http://forums.gree.net/showthread.ph...h-Cycle-Update for more information regarding the event cycle for March.

    We hope you have a blast in-game!

    Kamesennin

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