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  1. #16
    Karrazz's Avatar
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    Hi everyone,

    The team has made several adjustments to the Hate & Revenge event and we would like to perform another iteration to confirm fixes. Here are the details for the next event:

    Hate & Revenge, NuoYan Festival (5 hours): 8th of Feb 1:00 AM - 9th of Feb 5:00 AM PST

    As always, this is a test so please participate at your own risk and avoid wasting any gold.

    Also, if you encounter any technical difficulties, please reach out to our customer service or Player Representatives with your account ID and details as to what you are experiencing. Please note that screenshots or videos are always of great help as it allows us to easily understand and locate what has cause said issue.

    Thank again for your continued patience!


    Karrazz

  2. #17
    [Updated HCB test times]
    Hi all,

    This is an update regarding the upcoming weekend event and test events next week.

    This weekend will be a normal Street Assault “Panda Symbols” but we will continue testing other events. We are making progress with Hate & Revenge but we will run more tests for H&R and will also start testing Hardcore Boss next week, which will be followed by an Epic Boss.

    Currently, the tentative schedule for the test events are the below, which we will update once we confirm the exact times/dates:
    • TEST Hate & Revenge : Start Time: 2am PST, Feb 13th. End Time 2am PST, Feb 14th.
      Issues we will be verifying on this event:
      • 'Event is over' pop-up appears as the 'Hate and Revenge' event is still active.
      • Delay in updating leaderboard ranks in H&R event

    • TEST Hardcore Boss: Start Time: 2am PST, Feb 14th. End Time 2am PST, Feb 16th.

    As always, test events will not have rewards with bonuses so please participate at your own risk and avoid wasting your gold.

    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get back to the normal event schedule soon.

    Kamesennin
    Last edited by kamesennin; 02-13-2018 at 08:04 AM.

  3. #18

    24H RB test event

    Hi all,

    We would like to let you know that we will be running the below first test Raid Boss next week.
    The test event will run for 24 hours and will not have rewards with bonuses so please participate at your own risk and avoid wasting any gold.

    • 24HR TEST Raid Boss Goh Dan: 19th of Feb 10:00 PM - 20th of Feb 10:00 PM PST

    Bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details.
    As before, we cannot make fixes on the fly so we will implement improvements in the next iteration along with details about the issues that we are focusing on.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin
    Last edited by kamesennin; 02-16-2018 at 07:47 AM.

  4. #19
    Hi all,

    We have noticed issues in Raid Boss so we will be running the below second test Raid Boss.
    This test event will run for 32 hours this time but will again not have rewards with bonuses so please participate at your own risk and avoid wasting any gold.

    • 24HR TEST Raid Boss Dan Corleone: 21st of Feb 9:00 PM - 23rd of Feb 5:00 AM PST

    Below are the issues that we are focusing on:
    Issues we have fixed:
    • "Cannot Reach Server"error when performing certain actions during the event

    Issues we are verifying:
    • Occasionally disappearing RB icon
    • Leaderboard "Most Kills" and "Total Damage" points updating issue
    • Loot popup issues
    • Disappearing summoning/fight details

    For this test RB, we will be focusing on leaderboard issues so we may be performing resets and other actions during the event, which may affect your ranks in the leaderboard. This means you may find some discrepancies in your rank on the leaderboard but please don't worry, this is probably due to our testing activities.

    Bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details. As before, we cannot make fixes on the fly so we will implement improvements in the next iteration along with details about the issues that we are focusing on.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin

  5. #20

    First stage of compensations

    Hi Mobsters,

    First we want to thank you for playing Crime City despite the recent issues with the game. Now that we have begun to bring the regular schedule back, we would like to start rolling out compensation to make up for the issues.

    For the first stage, we will take all the temporary bonuses that were due to expire in January or February and extend their deadlines until the 6th of April. We are still designing a compensation package for you with your community representatives, which will be rolled out in stages soon. The details we will inform you here on the forums.

    Thank you for patience and we hope you enjoy the extended temp bonuses in-game.

    Kamesennin

  6. #21
    Hi all,

    This is an update regarding the test event schedule next week, which will be followed by regular Battle for Empire City Badlands Battle the following weekend.
    We have still found issues with HCB so we will be running a second test, but due to technical requirements we need to run an Epic Boss prior to the HCB for the first group matchmaking to work.

    [UPDATE] Since there was some confusion, we want you to know that there will be no bonuses on the rewards of both the below EB and HCB test events.

    • 24H TEST Epic Boss Kong Mei: 26th of Feb 2:00 PM - 27th of Feb 2:00 PM PST
    • 48H TEST Hardcore Boss Freddy Cruel: 28th of Feb 1:00 AM - 2nd of Mar 1:00 AM PST

    Below are the main issues that we are focusing on during this test iteration:
    Issues to be further investigated:
    • Dummy account matching issue

    Fixed issues:
    • Reward give out issues

    As usual, bug reports are highly appreciated as it would help us fix things better so please contact customer support along with your account details. We cannot make fixes on the fly so we will implement improvements in the next iteration along with details about the issues that we are focusing on.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin
    Last edited by kamesennin; 02-26-2018 at 05:19 AM.

  7. #22
    Hi Mobsters,

    We are delighted to announce that we have resolved most of the major blocker issues in the events and will be returning to the normal event schedule from March 2nd 3PM PST! This means that the events will run with bonuses on the rewards and we will return to the same event cycle as before the server incident.
    We apologize for the inconvenience, but please understand that we are still aware and will continue working on fixing the non-blocker issues and lags that remain in-game.

    We really appreciate your patience through this whole testing process and are currently working on the compensation plan with your community representatives for all your trouble.

    Now that we are officially ending event testing, I will close this thread.
    Please see http://forums.gree.net/showthread.ph...h-Cycle-Update for more information regarding the event cycle for March.

    We hope you have a blast in-game!

    Kamesennin
    Last edited by kamesennin; 03-02-2018 at 09:52 AM.

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