1. #1

    Server Stability Issue

    Hello Mobsters,

    Many of you have been experiencing login and leaderboard issues over the last 42 hours. We are sorry for the inconvenience.
    This is due to our web hosting company conducting server maintenance to address security issues, which has impacted the stability of the game in unforeseen ways. We were informed that server maintenance will be impacted until at least January 5, 2018 18:00 PM PST so we expect the game to be unstable until then.

    We will try to remove the Street Assault event this weekend, but due to server access instability, it is uncertain if we can remove the event in time. This means we might have to let the scheduled Street Assault to continue. We will update you if this is the case and give everyone advanced warning to participate in this event at your own risk. We cannot guarantee how the event will perform or if even any prizes will get paid out.

    We expect the issue to get resolved over the weekend and we will work on getting everything straightened out for any events that were negatively impacted as soon we get our access back. Sorry again for the inconvenience. We will keep you updated.

    Kamesennin

  2. #2

    [UPDATE] Please do not participate in the upcoming Street Assault

    Hello Mobsters,

    Our development team is still working hard to resolve the server issue but the Street Assault this weekend will still be unstable. We are very sorry for the inconvenience.

    It is still most likely that the prizes won’t payout (even if you see the leaderboard) and the upcoming Street Assault event may end abruptly because we are still trying to stop this event.
    We do not want you to waste spending any gold and consumables on this event so please DO NOT PARTICIPATE in the Street Assault unless you just want to participate for the sake of enjoying it.

    We will continue to do our best to resolve this issue as quickly as possible and will keep you updated.

    Kamesennin
    Last edited by kamesennin; 01-05-2018 at 12:54 PM.

  3. #3
    Hi all,

    Just a quick update, unfortunately the server issue is ongoing but we are close to resolving it.
    We are very sorry for the inconvenience and appreciate your continued patience.

    We have confirmed that the Street Assault event Charoliar Bust will not payout prizes.
    Some players will also not receive their prizes for the Raid Boss Rafael Quintaro and Lockbox Encajuelados Research events.
    We will prepare compensation packages for the Raid Boss and Lockbox events.

  4. #4
    Hi all,

    I am sorry to inform you that the server stability issue is ongoing and our development team is still working on the fix.

    Currently we believe the Hate & Revenge Cremita Powder event might be affected.

    We are very sorry for the inconvenience and we will keep you updated about any developments.

    Kamesennin

  5. #5
    Hello all,

    Here is an update to the progress we have made so far. We made progress on our data deployment tool, but we are now having issues with our QA servers.

    Normally an event gets deployed to QA server where we test it to make sure everything is correct before pushing it out to the game server.
    Due to QA server issues we have no way to confirm that the data is being deployed correctly and don’t want to risk corrupt data getting out.

    We are hoping to get this resolved today so we can get some new events in time for the weekend. Any events that we deploy will be ones that do not have a Leaderboard component to them.
    We will give you another progress update later today

    We are also having intermittent issues with the servers that handle event Leaderboards. Once we get the QA environment working normally again we will move onto getting those Leaderboard servers working correctly.
    Our current goal is to get out some events that don’t have leaderboard so you can continue playing and progressing while we work on resolving the issue.

    We apologize for the inconvenience and please know that the engineers have been working non-stop including the weekend to fix this.

    Kamesennin

  6. #6
    Hi all,

    We unfortunately have to inform you that our engineers are still working on getting Leaderboard servers working.

    Meanwhile you will have the below events to participate in this weekend:
    • [Epic Boss] Teodoro Vargas
    • [LTQ] Fusilados Attack
    • [LTQ] Mota Contraband
    • [LTQ] Plantacion Sowing


    We will also have a small daily surprise waiting for you to help you with the weekend boss event.

    We appreciate your continued patience and we hope to bring back all the events to you soon.

    Kamesennin

  7. #7
    Hi all,

    We are making progress with fixing the issues and will be rolling out some test events to make sure everything is working before we return to the normal event schedule.

    The first test will be the following 16 hour Street Assault:

    • Churro Smoking: Jan 17, 8:00 AM - Jan 18, 0:00 PST

    Since this is a test guild event, there will be a guild-lock for the next 16 hours so you will not be able to switch guilds during the event duration.
    We are sorry for the inconvenience but please participate at your own risk and avoid wasting any gold.

    Thank you for your continued patience.

    Kamesennin

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