Server Stability Issue

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  1. #1
    Moderator kamesennin's Avatar
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    Nov 2017
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    138

    Server Stability Issue

    Greetings Lords and Ladies,

    We are aware there has been issues with PVP over the last 24 hours. We are sorry for the inconvenience.
    This is due to our web hosting company conducting server maintenance to address security issues, which has impacted the stability of the game in unforeseen ways. We were informed that server maintenance will be impacted until at least January 5, 2018 18:00 PM PST so we expect the game to be unstable until then.

    We will try to remove the Conquest of Kings event this weekend, but due to server access instability, it is uncertain if we can remove the event in time. This means we might have to let the scheduled event to continue. We will update you if this is the case and give everyone advanced warning to participate in this event at your own risk. We cannot guarantee how the event will perform or if even any prizes will get paid out.

    We expect the issue to get resolved over the weekend and we will work on getting everything straightened out for any events that were negatively impacted as soon we get our access back. Sorry again for the inconvenience. We will keep you updated.

    Kamesennin

  2. #2
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138

    [UPDATE] Please do not participate in the upcoming Conquest of Kings

    Greetings Lords and Ladies,

    Our development team is still working hard to resolve the server issue but the Conquest of Kings this weekend will still be unstable. We are very sorry for the inconvenience.

    It is still most likely that the prizes won’t payout (even if you see the leaderboard) and the upcoming Conquest of Kings event may end abruptly because we are still trying to stop this event.

    We do not want you to waste spending any gold and consumables on this event so please DO NOT PARTICIPATE in the event unless you just want to participate for the sake of enjoying it.

    We will continue to do our best to resolve this issue as quickly as possible and will keep you updated.

    Kamesenninu
    Last edited by kamesennin; 01-05-2018 at 11:54 AM.

  3. #3
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138
    Hi all,

    Just a quick update, unfortunately the server issue is ongoing but we are close to resolving it.
    We are very sorry for the inconvenience and appreciate your continued patience.

    We have confirmed that the Conquest of Kings event Mountain of Blessings will not payout prizes.
    Some players will also not receive their prizes for the Lockbox Book of the Damned.
    We will prepare compensation packages for the Lockbox event.

  4. #4
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138
    Hi all,

    I am sorry to inform you that the server stability issue is ongoing and our development team is still working on the fix.

    Currently we believe the Raid Boss B. Rider midweek event might be affected.

    We are very sorry for the inconvenience and we will keep you updated about any developments.

    Kamesennin
    Last edited by kamesennin; 01-10-2018 at 06:09 AM.

  5. #5
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138
    Hello all,

    Here is the latest status update. As you were aware we ran a test event yesterday and everything seemed to work fine.
    However, we are still having intermittent issues with the servers that handle the Leaderboards and matchmaking.

    We have two scenarios that can happen. If by this afternoon Berlin time we are able to resolve the server issue, we will have deploy a CoK for this weekend.
    If we cannot get the Leaderboards working we will then deploy events that do not have a Leaderboard component so you all can continue playing and progressing your accounts.

    We will make another announcement this afternoon informing you of which scenario is going to occur.
    We apologize for the inconvenience and please know that the engineers have been working non-stop including the weekend to fix this.

    Kamesennin

  6. #6
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138
    Hi all,

    Unfortunately we were not able to fix the leaderboards and matchmaking in time so there will not be a CoK this weekend.

    Instead we will have the below events for you to participate in:

    • [LTQ] Black Sunday
    • [LTQ] Predicted Warfare
    • [LTQ] True Grit
    • [GLTQ] Under Siege


    Sorry for the inconvenience, we hope to bring back all the events to you soon.

    Kamesennin

  7. #7
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    Hello all,

    Sorry for the delay but due to the game server instability we have been cautious with deploying content to the game and are actively working on fixes.

    For now we will be deploying the bundle below as a test, which will be active for 47 hours.

    • Perpetual Bundle: Jan 25 14:00 - Jan 27 13:00 PST

    If you find any discrepancies with your bundle purchase, please contact us with your account details and a screenshot of your purchase invoice.
    It may take a couple of days but we will make sure everyone receives all their purchases.

    We apologize for the inconvenience.

    Kamesennin

  8. #8
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hello all,

    We are very sorry to inform you that the CoK scheduled to begin on the 26th of January is cancelled because we are still facing technical difficulties.

    Once the appropriate fixes have been implemented, we will first deploy test CoK events before returning to the usual CoK schedule.

    Unfortunately the date for the next CoK is yet to be determined but we will notify you all here on the forums.

    Thank you for your continued patience and we apologize for the inconvenience.

    Kamesennin

  9. #9
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We deeply apologize for the recent lack of major events due to technical difficulties. The good news is that we are making progress with fixing the issues.
    We will be rolling out test events to make sure everything works so we can return to the normal event schedule as soon as possible.

    The first test will be the following 16 hour CoK:

    • CoK Fighting The Dreadful Thicket: Feb 4, 9:00AM - Feb 5, 1:00AM PST [Updated]

    Since this is a test guild event, there will be a guild-lock so you will not be able to switch guilds during the event duration.
    We are sorry for the inconvenience but please participate at your own risk and avoid wasting any gems.

    If you do decide to try the event, please let us know if you encounter any issues.

    Thank you very much for your continued patience.

    Kamesennin
    Last edited by kamesennin; 01-31-2018 at 04:33 AM.

  10. #10
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We have made some progress with fixing issues on CoK so we have ran a second test event Crushing the Abyss, which will end on 7th of Feb, 4:00AM PST, to check additional issues and see if our fixes have worked.
    Like in the first test CoK, the duration of the event will be 16h and the rewards will not have any bonuses.

    We have heard that you would like to hear more details about the issues we are fixing in the test process so the following are the issues that we are focusing on:

    Fixed issues for this test:
    • Wrong rewards displaying
    • Issues with declaring war

    Main issues to be confirmed and fixed in the next test iteration:
    • Issues with end of event popup
    • Players able to declare war during the last hour of the event
    • Issues with reward pay out


    However, all other bug reports (from any other parts of the event) are highly appreciated as it
    would help us fix things so please contact customer support along with your account details.
    If possible, please keep a screenshot or a video of the issue as this will greatly help us identifying the problem you are facing.

    We deeply appreciate your continued patience.

    Kamesennin

  11. #11
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    Since we have resolved the main blocker issues below, we are happy to announce that we will be running a full-length Conquest of Kings this weekend!
    There will be rewards with bonuses for the CoK At the Gates of Clearbrook event starting on Feb 9th, 2PM (PST).

    Resolved major issues:
    • Wrong rewards displaying
    • Issues with declaring war
    • Leaderboard rewards pay out issues

    However, there may still be minor issues in the event so we would really appreciate it if you could help us by contacting customer support with details about any issues you find and your account information.

    Thank you for your patience and we hope you enjoy the war!

    Kamesennin

  12. #12
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    [Updated Feb 13th]
    Hi all,

    This is a quick update regarding the upcoming test events next week.

    We will be running the first test event for Valor and Vengeance next week.

    • TEST Valor and Vengeance Alpha and Omega: Start Time: 3am PST, Feb 13th. End Time 3am PST, Feb 14th


    As always, test events will not have rewards with bonuses so please participate at your own risk and avoid wasting your gems.

    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get back to the normal event schedule soon.

    Kamesennin
    Last edited by kamesennin; 02-16-2018 at 06:33 AM.

  13. #13
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We will begin testing Hardcore Boss and will be running the below first test event.

    • TEST Hardcore Boss Hasani: Start Time: 3am PST, Feb 14th. End Time 3am PST, Feb 16th

    As always, there will be no bonuses on the unit rewards for this test event so please participate at your own risk and avoid wasting your gems.

    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get back to the normal event schedule soon.

    Kamesennin
    Last edited by kamesennin; 02-16-2018 at 06:33 AM.

  14. #14
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We have made some progress with Valor & Vengeance and will be running the below second test event next week.
    The test event will run for 24 hours and will not have rewards with bonuses so please participate at your own risk and avoid wasting any gems.

    • 24hr TEST V&V Sky and Sea: Start Time: 10pm PST, Feb 18th. End Time 10pm PST, Feb 19th

    Below are the main issues that we are focusing on during this test iteration:
    Issues to be verified:
    • Leaderboard rank display and update issues

    Fixed issues:
    • PvP matching issues

    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin

  15. #15
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We will begin testing for Raid Boss and the below will be the first test RB event.
    There will be no bonuses on the unit rewards for this test event so please participate at your own risk and avoid wasting your gems.

    • 24H TEST Raid Boss Blackened Wrath, Returned: Start Time: 2am PST, Feb 20th. End Time: 2am PST, Feb 21st

    RB events usually last 5 days so you should not be able to complete all the goals and guild goals from this test event. This event is just for us to make sure that the RB event works properly in general.

    Since you did not get the chance to obtain orbs to summon the boss, we will run a login reward so all players will receive Brown Orbs x500. The duration of the orbs login LTQ will be 23 hrs starting at the same time as RB, and ending 1h before the end of the RB.

    As always, if you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get back to the normal event schedule soon.

    Kamesennin

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