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Thread: Server Stability Issue

  1. #16
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    115

    First stage of compensations

    Greetings Lords and Ladies,

    First we want to thank you for playing Kingdom Age despite the recent issues with the game. Now that we have begun to bring the regular schedule back, we would like to start rolling out compensation to make up for the issues.

    For the first stage, we will take all the temporary bonuses that were due to expire in January or February and extend their deadlines until the 6th of April. We are still designing a compensation package for you with your community representatives, which will be rolled out in stages soon. The details we will inform you here on the forums.

    Thank you for patience and we hope you enjoy the extended temp bonuses in-game.

    Kamesennin

  2. #17
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    115
    Hi all,

    Below is the upcoming test event schedule. As usual the rewards will not have bonuses so please participate at your own risk and avoid wasting any gems.

    • 12hr TEST V&V Trial and Error: Start Time: 5pm PST, Feb 22nd. End Time 5am PST, Feb 23rd
      Issues we are focusing on:
      • We are on the verge of fixing the leaderboard issues
    • 95hr EB Return of Xavier Kane: Start Time: 2pm PST, Feb 23rd. End Time 1pm PST, Feb 27th
    • 48hr TEST HCB Dagon Delta: Start Time: 1am PST, Feb 28th. End Time 1am PST, Mar 2nd
      Issues we are focusing on:
      • Dummy account matching issues. We need an EB prior for the first matching to occur.


    If you find issues, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience while we work to get the game fully back to the normal event schedule.

    Kamesennin
    Last edited by kamesennin; 02-26-2018 at 07:58 AM.

  3. #18
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    115
    Hi all,

    We will be running the below 12hr test Leaderboard Lockbox event. Since this test will only run for 12 hours, the Haste(24) goal has been removed.
    As usual the rewards will not have bonuses so please participate at your own risk and avoid wasting any gems.

    • 12hr [TEST] Leaderboard Lockbox, The Mind Robbery: Start Time: 5pm PST, March 1st. End Time 5am PST, March 2nd

      Issues we are focusing on:
      • Leaderboard display/final rank issues
      • Broken lockbox cooldown

    If you encounter the above issues or any other, we would really appreciate it if you could contact support with your account details.

    Thank you for your continued patience and we hope to get the game fully back to the normal event schedule very soon.

    Kamesennin

  4. #19
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    115
    Greetings Lords and Ladies,

    We are delighted to announce that we have resolved most of the major blocker issues in the events and will be returning to the normal event schedule from March 2nd 3PM PST! This means that the events will run with bonuses on the rewards and we will return to the same event cycle as before the server incident.
    We apologize for the inconvenience, but please understand that we are still aware and will continue working on fixing the non-blocker issues and lags that remain in-game.

    We really appreciate your patience through this whole testing process and are currently working on the compensation plan with your community representatives for all your trouble.

    Now that we are officially ending event testing, I will close this thread.
    Please see http://forums.gree.net/showthread.ph...nts-March-2018 for more information regarding the event cycle for March.

    We hope you have a blast in-game!

    Kamesennin

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