Server Stability Issue

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Thread: Server Stability Issue

  1. #1
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26

    Server Stability Issue

    Greetings Lords and Ladies,

    We are aware there has been issues with PVP over the last 24 hours. We are sorry for the inconvenience.
    This is due to our web hosting company conducting server maintenance to address security issues, which has impacted the stability of the game in unforeseen ways. We were informed that server maintenance will be impacted until at least January 5, 2018 18:00 PM PST so we expect the game to be unstable until then.

    We will try to remove the Conquest of Kings event this weekend, but due to server access instability, it is uncertain if we can remove the event in time. This means we might have to let the scheduled event to continue. We will update you if this is the case and give everyone advanced warning to participate in this event at your own risk. We cannot guarantee how the event will perform or if even any prizes will get paid out.

    We expect the issue to get resolved over the weekend and we will work on getting everything straightened out for any events that were negatively impacted as soon we get our access back. Sorry again for the inconvenience. We will keep you updated.

    Kamesennin

  2. #2
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26

    [UPDATE] Please do not participate in the upcoming Conquest of Kings

    Greetings Lords and Ladies,

    Our development team is still working hard to resolve the server issue but the Conquest of Kings this weekend will still be unstable. We are very sorry for the inconvenience.

    It is still most likely that the prizes won’t payout (even if you see the leaderboard) and the upcoming Conquest of Kings event may end abruptly because we are still trying to stop this event.

    We do not want you to waste spending any gold and consumables on this event so please DO NOT PARTICIPATE in the event unless you just want to participate for the sake of enjoying it.

    We will continue to do our best to resolve this issue as quickly as possible and will keep you updated.

    Kamesenninu
    Last edited by kamesennin; 01-05-2018 at 12:54 PM.

  3. #3
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26
    Hi all,

    Just a quick update, unfortunately the server issue is ongoing but we are close to resolving it.
    We are very sorry for the inconvenience and appreciate your continued patience.

    We have confirmed that the Conquest of Kings event Mountain of Blessings will not payout prizes.
    Some players will also not receive their prizes for the Lockbox Book of the Damned.
    We will prepare compensation packages for the Lockbox event.

  4. #4
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26
    Hi all,

    I am sorry to inform you that the server stability issue is ongoing and our development team is still working on the fix.

    Currently we believe the Raid Boss B. Rider midweek event might be affected.

    We are very sorry for the inconvenience and we will keep you updated about any developments.

    Kamesennin
    Last edited by kamesennin; 01-10-2018 at 07:09 AM.

  5. #5
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26
    Hello all,

    Here is the latest status update. As you were aware we ran a test event yesterday and everything seemed to work fine.
    However, we are still having intermittent issues with the servers that handle the Leaderboards and matchmaking.

    We have two scenarios that can happen. If by this afternoon Berlin time we are able to resolve the server issue, we will have deploy a CoK for this weekend.
    If we cannot get the Leaderboards working we will then deploy events that do not have a Leaderboard component so you all can continue playing and progressing your accounts.

    We will make another announcement this afternoon informing you of which scenario is going to occur.
    We apologize for the inconvenience and please know that the engineers have been working non-stop including the weekend to fix this.

    Kamesennin

  6. #6
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    26
    Hi all,

    Unfortunately we were not able to fix the leaderboards and matchmaking in time so there will not be a CoK this weekend.

    Instead we will have the below events for you to participate in:

    • [LTQ] Black Sunday
    • [LTQ] Predicted Warfare
    • [LTQ] True Grit
    • [GLTQ] Under Siege


    Sorry for the inconvenience, we hope to bring back all the events to you soon.

    Kamesennin

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