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  1. #1
    Consistent Contributor
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    May 2012
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    Chicago
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    Banned

    Last Sunday I got the dreaded "there is an issue with your account" message when trying to log in. After four days of begging for an explanation, and only after threatening to protest a credit card bill for gold, I finally got the word from customer support manager Chris Jones (really his name?) that I had been banned for repeatedly spending more energy in a day than was "physically possible," whatever that means. I am not a cheater, and no one capable of hacking would hack energy.

    Now it's over five days locked out, and I assume they are evaluating my rather animated response. These guys wouldn't know a real cheater if he slapped them in the face, and their customer service is even worse than I have previously said it is.

    Lupo, I never thought I would say this, but I miss you!
    Geo. 250

  2. #2
    Prominent Poet Dudebot121256's Avatar
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    Aug 2012
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    Canada
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    1,408
    Wow, that's pretty stupid. Did you buy Energy Refills?

  3. #3
    Consistent Contributor
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    May 2012
    Location
    Chicago
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    Quote Originally Posted by Dudebot121256 View Post
    Wow, that's pretty stupid. Did you buy Energy Refills?
    During the timed events, of course I did. Other than for things like bullet drops, I don't even use energy. Nothing useful left to farm
    Geo. 250

  4. #4
    Prominent Poet Dudebot121256's Avatar
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    Aug 2012
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    Canada
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    Quote Originally Posted by Canoehead View Post
    During the timed events, of course I did. Other than for things like bullet drops, I don't even use energy. Nothing useful left to farm
    The only thing I can suggest is that you try explaining to them that you used energy refills and tell them to check their records. Attach the latest gold receipt to show them. I hope you get unbanned, sorry I couldn't be more help. Good luck.

  5. #5
    Banned
    Member Since
    Nov 2011
    Post Count
    4,193
    Gree, surely you guys have some idea how many energy refills must have been needed to compete in the top 25/100 leaderboards during the Bay City mob war. More energy than ispossible in a day... What does that even mean?! Of all the ridiculous statements I've seen, that one ranks among the least well thought out excuses ever.

    Good luck Geo.

  6. #6
    Consistent Contributor
    Member Since
    May 2012
    Location
    Chicago
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    143
    Thanks Dudeman, I knew there was a reason why I never attack or rob you - or maybe it was that you always collect on time. Lol. Anyway, I'm not worried, although I am plenty annoyed, and I miss my cluttered hood. I will give their customer support people a reasonable opportunity to fix this, but I have the skill and resolve to take it to the next level. The only reason I posted this is to further show everyone here how screwed up the people at Gree are. I'm actually mostly mad that they didn't talk to me first and took almost a week to tell me what happened. Merry Christmas, Dudeman
    Geo. 250

  7. #7
    Banned
    Member Since
    Nov 2011
    Post Count
    4,193
    You should visit sometimes, I don't collect unsynched buildings until long after they're robbed. I'd rather they go to decent people, but the best I can offer is first come, first served. If Gree gets you back on by Sunday you could visit sometime around midnight for a casino that's not going to be anywhere close to synched.

    And merry Xmas to you too.

  8. #8
    Banned
    Member Since
    Sep 2012
    Location
    Behind you
    Post Count
    584
    They banned you for using a service they provide? What a bunch of tools. I mean that in the most respectful way of course. Good luck dealing with the tools.

  9. #9
    Supreme Scholar Dipstik's Avatar
    Member Since
    Jan 2012
    Post Count
    8,515
    Quit cheating and maybe you won't get banned. Also, no discussing administrative actions or quoting support emails. You're bad people.
    Quote Originally Posted by murf View Post
    Dippy, may be a little harsh in this thread, but he's right...
    Still mad at Bostick.

    I'll be back when the moderation is reasonable. Enjoy the forum you created, Gree.

  10. #10
    Banned
    Member Since
    Nov 2011
    Post Count
    4,193
    Quote Originally Posted by Dipstik View Post
    Quit cheating and maybe you won't get banned. Also, no discussing administrative actions or quoting support emails. You're bad people.
    No, you're bad people!

    What with all the creating of threads that bring out my evil comedian and such...


  11. #11
    Banned
    Member Since
    Sep 2012
    Location
    Behind you
    Post Count
    584
    Yeah, that was one busy night for Admin. He locked down threads in record time... got one thread in less then 2 mins

  12. #12
    Banned
    Member Since
    Mar 2012
    Location
    Essex
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    1,327
    Quote Originally Posted by Dipstik View Post
    Quit cheating and maybe you won't get banned. Also, no discussing administrative actions or quoting support emails. You're bad people.
    Joaquim is that you?

  13. #13
    Banned
    Member Since
    Jul 2012
    Post Count
    1,059
    Yah that is a crock. I send in screenshots of people hacking/adding hundreds of map loot items in a number of hours and support cant even figure out that these people are cheating but they are able to contrive that someone who uses gold to reset energy for events is somehow cheating? Man some of those guys blow me away how retarded they are.
    That example is as bad as when they were banning people (with real solid IPH) for having so much cash on hand...

  14. #14
    Consistent Contributor Indianluke's Avatar
    Member Since
    Nov 2012
    Post Count
    161
    Hmm.... Really stupid because gree has records of when we purchase gold and what we use it on... Makes no sense! But not the first time gree has done something that was a bit off

  15. #15
    Banned
    Member Since
    Apr 2012
    Post Count
    92
    Quote Originally Posted by Deluxe View Post
    Yah that is a crock. I send in screenshots of people hacking/adding hundreds of map loot items in a number of hours and support cant even figure out that these people are cheating but they are able to contrive that someone who uses gold to reset energy for events is somehow cheating? Man some of those guys blow me away how retarded they are.
    That example is as bad as when they were banning people (with real solid IPH) for having so much cash on hand...
    I 2nd your comments....This company is so bass ackwards I wouldn't be surprised. However that is a pretty lame reason. One of this companies primary issues is their lack of communication. When we get events one group of users will get it as late as 24 hours after the 1st group. They have emails linked to our player accounts it would be in their best interest to use it. Their lame excuses are unacceptable.

    If I owned this company I would be livid if a spending customer was put on hold from spending. Period!

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