BONUS gold programm dont work

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Thread: BONUS gold programm dont work

  1. #1
    Lurker
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    Question BONUS gold programm dont work

    I signed up for the bonus program, and has already been more than a month but the gold and do not overcharge.I wrote to tech support but the answer is no. Why do not you answer no to any game on the forum or by e-mail? Email newsletters on notice only comes about buying it.

  2. #2
    Articulate Author
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    thats what I was going to say

  3. #3
    Articulate Author
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    its worked pretty well for me for many months. I hope you get it addressed and fixed.

  4. #4
    Prominent Poet Web323's Avatar
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    When did you sign up?
    http://www.buzzfeed.com/theeclectic/...loves-cake-sm4

    Derek of iDelph

    iDelph faction code: 792-952-652

  5. #5
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    Web, 1,5 or maybe 2 month ago.
    Why funzio cant answer??!!!

  6. #6
    Prominent Poet Web323's Avatar
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    Ouch, did you get your conformation email that you were entered? If so, I am sure you spent at least the minimum of $500 USD per month time frame. They owe you some gold.
    http://www.buzzfeed.com/theeclectic/...loves-cake-sm4

    Derek of iDelph

    iDelph faction code: 792-952-652

  7. #7
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    Yes I received the mail that I'm on the bonus program. I put the first $ 300 and after a couple of days ~ $ 250

  8. #8
    Master of Musings Thief's Avatar
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    Quote Originally Posted by 4emka View Post
    Yes I received the mail that I'm on the bonus program. I put the first $ 300 and after a couple of days ~ $ 250
    First things first:

    Did you purchase them in the same Calendar Month?

    Secondly did you purchase in USD or another Currency?
    VFF Legends

  9. #9
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    Thief,
    1. Yes
    2. im from Russia, in rubles. but I do put more than $ 500

  10. #10
    Master of Musings Thief's Avatar
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    Quote Originally Posted by 4emka View Post
    Thief,
    1. Yes
    2. im from Russia, in rubles. but I do put more than $ 500
    With regards to number 1 thats good. With regards to number 2 you cant just use a currency Conversion (as that won't work)

    Basically if you wanted to buy $500 worth you would have needed to buy 5 Full priced Vaults (whatever that costs in Rupees)

    Also Taxes don't count towards the $500

    *Note this is why they should have kept the system at Vaults and not moved to to a Dollar amount.
    Last edited by Thief; 11-13-2013 at 01:17 PM.
    VFF Legends

  11. #11
    Player Experience
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    Jul 2012
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    Hey guys,

    If you have any questions or concerns regarding the bonus program, please contact Support, if you have not already done so, and we will make sure that our bonus specialist addresses the issue.


    In addition to this, there seems to be great feedback in this thread, so you can always listen to other's experience while your ticket is being looked into.

    Thanks!

  12. #12
    Lurker
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    Thief, thank you very much
    but why they do not respond? and as it is now to solve this problem? I wrote to them a month ago ... I write them every week, but there is no answer

  13. #13
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    Tardavic, when I send you a letter through contact support, you will not get the notification in the mail.notice to the post only comes when I buy gold and nothing else

  14. #14
    Master of Musings Thief's Avatar
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    Quote Originally Posted by 4emka View Post
    Thief, thank you very much
    but why they do not respond? and as it is now to solve this problem? I wrote to them a month ago ... I write them every week, but there is no answer
    As for them not responding i'm not sure? Did you try responding to an existing ticket or have you tried to send in a new ticket. Unfortunately i have no more pull in Gree than you do and i don't know their inner workings so i can't help there.

    Perhaps you can send Tardavic your ticket number and he can look at the total dollar amount you spent.
    VFF Legends

  15. #15
    Verbose Veteran Bndawgs's Avatar
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    what is the link to sign up for the program

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