Customer Service/Support

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Thread: Customer Service/Support

  1. #1
    Steady Scribe
    Member Since
    Feb 2013
    Post Count
    50

    Customer Service/Support

    Customer Service as of late has been less than stellar, I'm going on 2 weeks and still have not received my units from the last war, ie., Guild placement/Individual reward. I've dealt with 3 different people via e-mail saying they will get it fixed. As of today....NOTHING STILL. It was getting better and now it is not. Anyone else having the same issues?

  2. #2
    Consistent Contributor
    Member Since
    Aug 2013
    Post Count
    147
    Get iTunes to refund you your money back. They aren't going to fix your account.

  3. #3
    Steady Scribe Raistlin (ESq)'s Avatar
    Member Since
    May 2013
    Post Count
    73
    I have now been waiting for Gree to transfer my game from my old device to my new device for 3 months!!

  4. #4
    Steady Scribe
    Member Since
    Feb 2013
    Post Count
    96
    Good luck, 3 wars ago I sent a ticket, they closed it silently without emailing me nor actually solving it after a month, I re-opened it again, and waited 2 weeks or more then finally they solved it by giving me what they described as "substantial amount of gems" which is 500 gems (yes laugh about it) and they didn't give me the unit, I could have been more persuasive and keep asking for my rightful unit as it had some good boost, but then I decided THAT IS IT, I am not paying for this game anymore and surely will leave it in the near future

    RsD
    MoC Member


  5. #5
    Verbose Veteran
    Member Since
    Jan 2013
    Location
    'Merica
    Post Count
    613
    your only solution is to quit and find a new game. DO IT! LET GO!

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