Curious about Ticket Response Time

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Thread: Curious about Ticket Response Time

  1. #1
    Master of Musings iteachem's Avatar
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    Curious about Ticket Response Time

    Hey all was wondering what the current estimate for a ticket to be answered is. I haven't sent a ticket in a while and during this weekend battle my phone stopped working. I wish I had set up my account for a transfer ahead of time, but alas I am stuck with no account until support responds so I was wondering what kinda time I am looking at now..
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  2. #2
    Consistent Contributor Gunn's Avatar
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    In my experience, somewhere about 10 days

  3. #3
    Master of Musings iteachem's Avatar
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    Quote Originally Posted by Gunn View Post
    In my experience, somewhere about 10 days
    crap... i hate missing events...
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  4. #4
    Prominent Poet TMI's Avatar
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    Depends how much gold you use. lol
    Quote Originally Posted by HavingFun View Post
    Buy more gold

    Quote Originally Posted by bdub View Post
    no need for drama unless it is top 10 drama
    Proud owner of the Civic Center Riot Vehicle (5405/6000 +2 Respect from fights!, from leaderboard event, top25)

  5. #5
    Consistent Contributor CCC-syn's Avatar
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    Actually, on every ticket I have ever sent that was related to gold I lost - Gree has answered and fixed the problem in a matter of hours!
    But when I lost my account once and needed to retrieve it - they took their time and fixed it after 3 days…
    a guide i wrote long time ago for planning the best hood and best income:
    http://ccc.tfn.co.il/hood-guide.php

    (suggestion & improvements for the guide are welcome )

  6. #6
    Consistent Contributor
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    Quote Originally Posted by iteachem View Post
    Hey all was wondering what the current estimate for a ticket to be answered is. I haven't sent a ticket in a while and during this weekend battle my phone stopped working. I wish I had set up my account for a transfer ahead of time, but alas I am stuck with no account until support responds so I was wondering what kinda time I am looking at now..
    The same thing happened to my mini account half way through the last Raid boss event. Still not had a response back from support.
    Syndicate : Spirits of crime
    Syndicate code : 869463698

  7. #7
    Verbose Veteran
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    3 days... that's pretty decent!

    Ticket submitted days before Trackside Slums Event, with all required data included...

    Response 1 week later, asking for ALL INFORMATION that I'd already freakin well included!

    Replied & nothing heard since!

    5 Mil Lvl 85 Account locked out that would now be 7-8 Million. Beyond a Joke!!!
    LoM & SC

    See that Sub Forum for Trades/Help?
    Proud to have been a Prime Mover in it's Creation!

  8. #8
    Articulate Author
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    It takes from 10 days to 'forever' days

  9. #9
    Verbose Veteran Muj's Avatar
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    Quote Originally Posted by Zippy69 View Post
    3 days... that's pretty decent!

    Ticket submitted days before Trackside Slums Event, with all required data included...

    Response 1 week later, asking for ALL INFORMATION that I'd already freakin well included!

    Replied & nothing heard since!

    5 Mil Lvl 85 Account locked out that would now be 7-8 Million. Beyond a Joke!!!
    same experience, all through the epic boss they didn't respond and a week later they ask me for the same info..
    Is it really that hard gree?
    Muj- L193 - IPH: 12.2M
    DiENoW - L95 - IPH: 5.1M
    --



  10. #10
    Master of Musings iteachem's Avatar
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    I was very careful to include all the required information so hopefully I won't need a followup and they can fix it with the info I already have...

    I have some gold on it and want to be able to use it and with stat inflation if I miss an event I begin to fall behind quickly
    retired

  11. #11
    Master of Musings iteachem's Avatar
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    Oh crap boss mods look good.. two days so far and hopefully will get resolved shortly.. the wait is killing me
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  12. #12
    Master of Musings iteachem's Avatar
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    less than 48 hours.. CE just fixed it for me
    retired

  13. #13
    Lurker
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    whe will gree fix problems with responce time?

    Having trouble with boss battle. Sent message to gree about it. How l ong

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