Cached Memory Issues

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Thread: Cached Memory Issues

  1. #1
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
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    138

    Cached Memory Issues

    Hi Modern Warriors,

    The disparate issues that started during the World Domination of this past weekend and are ongoing was identified by our engineering team to be related to technical issues with the cached memory.

    The corruption of the cached memory is randomly affecting the data of different players such as items and buildings—causing problems like disappearing buildings, reversion of player stats and login errors.

    We understand how frustrating this is but unfortunately this issue is much more complex than anticipated and our engineering team is still actively working on a fix.

    We sincerely apologize for the inconvenience and will keep you updated here as soon as we get more details

    Kamesennin

  2. #2
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi all,

    We are aware some players are not able to login into the game due to the issue with cached memory services.

    If this is the case for you please contact customer services (en-support@gree.net) with your player name, level and syndicate name so we can track down your account.

    We are sorry for the inconvenience and hope to resolve these issues soon.

    Kamesennin

  3. #3
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138

    Test FL and WD

    [EDIT] We apologize for the mix up. The requirement for the Participation Reward is participating in at least 4 battles in each event. There will be at most a week of delay for the pay out of the rewards as it takes some time for us to compile the information.

    Hi Modern Warriors,

    Regarding the cached memory issue, our engineering team has employed a fix but we would like to test if the range of issues that were reported since the last WD has been resolved and to make sure it does not impact the FL event this upcoming weekend.

    We sincerely apologize for the short notice but to accomplish this, we will be running a test FL event and a test WD both with durations of 12 hours. We would greatly appreciate it if you participate in this test event to stress test our fixes and we will provide rewards to those who participate in at least 4 battles in each event.

    The details of the test events are below

    • FL TEST "Test Valmiera Subvert"- Starts 4/11/2018 - Ends 4/11/2018 (PDT)
      • Duration: 12h
      • Start time: 11am PDT (4/11/2018)
      • End Time: 11pm PDT (4/11/2018)
      • Participate in at least 4 battle (30 min) for an item with +2% Frontline Points Increase
    • WD TEST "Test Bergen Invasion"- Start time 4/12/2018 - Ends 4/12/2018 (PDT)
      • Duration: 12h
      • Start time: 1am PDT (4/12/2018)
      • End Time: 1pm PDT (4/12/2018)
      • Participate in at least 4 battles Wins (shortened to 30 min) for an item with +1% WD Point Increase


    To clarify we will distribute the Participation Reward individually as it wouldn't make sense to offer this item to players that did not participate (aka inactive Faction members) or players that turned out to be in the wrong Faction.

    We also would like to apologize for the impact the guild-lock of these test events will have on the other events already running in-game. We hope to make sure the major Faction events are running properly as soon as possible and really appreciate your understanding

    Kamesennin
    Last edited by kamesennin; 04-12-2018 at 02:05 AM.

  4. #4
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi Modern Warriors,

    Thank you very much to all of you who have participated in the 2 test events. We were able to confirm that our fixes have resolved the main cached memory issue, unfortunately we are aware that some players still have some accounts with reverted gold, stats, items and buildings. We have reinstated gold for those who have sent tickets but we are still working on these persisting issues. In the meantime we will provide those with open tickets with some FL deploy units for them to participate with their factions in this weekend's Frontline.

    If you are experiencing any of the above issues and you haven't sent a ticket to customer service or your ticket was closed, we're sorry for the inconvenience but please reply or send a ticket with details of what your specific issue is.

    As we have determined that the root cached memory issue was resolved, we will go forward with the special weekend that we have planned for you, which will include the following:
    • 500 extra gold on FL Plovdiv Dwell goals
    • Megabundle

    We will be sending out Participation Rewards as promised, but this may take up to a week for us to distribute them. Regarding compensation for the cached memory issue, we still need to sort out the full extent of the impact and also discuss the details with your community representatives. We will update you on further details here.

    We appreciate your continued patience and hope you enjoy this weekend!

    Kamesennin
    Last edited by kamesennin; 04-13-2018 at 10:48 AM.

  5. #5
    Administrator Karrazz's Avatar
    Member Since
    May 2017
    Location
    Sleep is for people without internet.
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    69
    Hi everyone!

    We would like to give you an update regarding the issues some have faced with their items and buildings disappearing.
    We’ve managed to identify the issue in the cached memory and fixed most of the instances where players were affected. Unfortunately, we have noticed that a very small portion of users are still affected daily.
    While we are not yet 100% confident we will be able to send all missing items to all accounts, our team is currently fully dedicated in restoring accounts to their initial state.

    We sincerely apologize for the delay on the issue and we thank all of you for your patience and dedication.

    Please note that as of tomorrow we will be sending the participation gifts for last week's tests along with reinstating gold and refills used during the last WD event. We would like to thank all of the participants for helping us during this period.

    Karrazz

  6. #6
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi Modern Warriors,

    First, we would like to thank you all for your participation in the test events and your patience despite all the issues currently in-game.

    We are sorry to say after discussing with the team, we have determined that the safest option for the time being will be to not run the World Domination this coming weekend.
    We don't want to push an event that we know is broken and create more frustration because we are still working on the cached memory issue that has the potential to seriously impact the core game mechanic of WD.
    After discussions with your community representatives, we have decided to only run a Faction LTQ this weekend.

    We are very sorry for the inconvenience. Regarding compensations, we currently are reinstating gold and health packs used during the WD "Ljubljana Supremacy" when the cached memory issues began and the participation rewards of the 2 test events so you should be able to start seeing them when you login to the game. Unfortunately this cached memory issue is still under investigation by our engineers and we are still determining the full extent of the impact.

    We want to reinforce the fact that DECA is fully committed to seeing Modern War continue and we are working hard everyday for that to happen. With your help we managed to make some real progress and your feedback is always valuable to us. Of course, it doesn't go as fast as everybody would want it to go but our ultimate goal is and will still remain to provide a game that runs properly and meets your expectations.

    As always, we will keep you updated about developments here.

    Thank you and we hope you enjoy your weekend.

    Kamesennin

  7. #7
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi Modern Warriors,

    The cached memory issue is now stabilized but we are aware that the players who were impacted by this issue still have missing items, buildings and gold. We deeply apologize for the wait but we will be reinstating all of this over the coming days.

    We have started the script that reinstates the missing items, but since several hundred thousand items are being reinstated, this process will take up to 24h to complete.

    After items we will reinstate the missing buildings, which will be a 2 step process.
    First you will receive your lost building as an item. After you place your reinstated buildings on your base where you like, we will then execute the script that will upgrade the constructed buildings up to their former levels.

    The reinstatement of missing gold will be the final stage after buildings.

    Thank you all very much for your continued patience and we will do our best to insure you receive everything that you have lost from the cached memory issue.

    Kamesennin

  8. #8
    Moderator kamesennin's Avatar
    Member Since
    Nov 2017
    Post Count
    138
    Hi Modern Warriors,

    Below is an update about the status of the reinstatement of missing items, buildings and gold from the cached memory issue:

    • Missing Items [Reinstatement Script Complete]
    • Missing Gold [Reinstatement Script Complete]
    • Missing Buildings [In Progress]


    Since the reinstatement of buildings was more complicated, we have executed the script for missing gold first.
    We are currently aiming to start the reinstatement of buildings on May 2nd (Wed), which will be executed in 2 steps as described below:

    1. Missing buildings will be sent to you as items. You will have a 1 week period to place those buildings on your base as you like.
    2. After the 1 week period, we will run the script that upgrades the placed buildings to their former levels


    We are very sorry for the delay but we will do our best to make sure everyone impacted by the issue gets back everything that went missing.

    Kamesennin

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