1. #1

    Join Date
    Jan 2015
    Posts
    76

    Game Malfunction

    I went to the armorer yesterday (25 July, 2018) and clicked on rings and amulets. Both had a "test" to build, even though I have already done 1 of each. I built the ring, went to the amulet, clicked to start it, and the game dumped me out. I tried to log back in, the game starts to load, gets to the "Riding into battle" loading animation, and dumps again.

    I have rebooted my IPad and my wi-fi, but still getting the same thing. My husband's IOS game is fine, as is his Android.

    I've deleted and re-installed the game once before in my playing time .. I lost literally everything, even though I have connected to Facebook .. really not wanting to have that happen again, at this late date, not with an over 500 level character.

    Obviously, I can't send a support ticket from inside the game - any other options?

  2. #2

    Join Date
    Dec 2014
    Location
    London, England, the UK -'Capital of the World' ;-)
    Posts
    179
    Try to get your code off a friend & provide Gree help from the website any info on items bought, date account was started, Guild info etc.
    Screenshots help to. Email them this after initial contact & 'hopefully' they'll be able to restore your account within 3 to 7 days?
    Lost my main account in February last year & it took about five Emails & three days to finally retrieve it.
    Anyway good luck to you ;-)

  3. #3
    I haven't received compensation and they said shouldn't send support. I don't know what to do.

  4. #4

    Join Date
    Jan 2015
    Posts
    76
    Emailed 27 June, 2018, to the contact us at the bottom of this page. No reply as yet, not even an automated one.

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